DO NOT RENT HERE! Pros: The staff is very nice. Cons: They work for a corrupt company whose CEO must lack a soul! They're doing the devil's work for less than $50k I'm sure. This is a classic tale of American capitalism, deception and greed! There are many loopholes in the safety and security here. If you must rent here, do not buy their insurance! IT IS A SCAM! Bring a homeowner's or renter's insurance policy with you when show up. Their insurance company will give any bogus reason to not pay out claims. I'm curious to know what percentage of their claims are actually approved. I've been renting here for 3 years. My storage unit was recently burglarized. MY LOCK WAS NOT BROKEN OFF; BUT MANY ITEMS ARE MISSING! Because I've been paying for their insurance policy, that I was told that I had to have at the time I moved in, I filed a police report and insurance claim. Needless to say, they denied my claim. The goal is to get as many consumers to buy coverage, only to deny claims when things happens. Their reasoning for denying my claim is that there is no proof of forced entry! No, my lock wasn't broken off but clearly some really savvy thieves found their way inside. It could've been the mesh ceiling or wall! In my case, it is believed that the tenant next door to me removed the screws from the adjoining wall, then took just some of my things in hopes that I wouldn't notice and put the wall back. The district manager sawed the lock off the neighboring unit and went inside with police officers and detectives to see that the screws in that unit were mixed and matched. Some were even missing. The wall was also somewhat misaligned. The renter had virtually nothing in there, which proves that he uses his lawful access to the facility to steal from other tenants. Because I am missing two big luggage sets, that wall seems to be the best way that thief was able to take them, along with other things. Two of the items that I am missing were placed in the unit on April 17th. They were gone when I returned on May 2nd. The insurance company wouldn't accept footage of me dropping items off just weeks before as proof that I had it there! When the employees of Public Storage reviewed the alleged thief's access history, it was found out that the man had been there regularly and spent an hour or more in the facility on occasions. The security footage from the parking lot shows him leaving with nothing at all even after staying there over an hour. Another video shows him putting several things in his car. However, the surveillance video is so poor, especially compared to the technology that currently exists, that we couldn't make out the items that he loaded into his car. The police could barely make out faces on the footage. Since his personal lock has been sawed off and he's been locked out of the unit, that tenant has not been back to fight his case. This speaks volumes about his guilt. How is it that he'd been there regularly in the past, but now he's missing in action? Weeks have gone by and the same lock that was was placed on his unit by management is still there. What makes matters worst is that when the city of NBV police arrived on the scene, they noticed that their unit, which is on the other side of my old unit had been burglarized also! The wire ceiling above their units was cut open. The staff told the officers that they didn't know how long their ceiling was cut open like that! So they don't even check regularly! I was given a new unit to make me feel more comfortable. The one they gave me had a wired ceiling that was already busted open! I rejected it! The ceiling in that unit is still busted weeks later. The ugly truth is that THERE IS NO WAY TO REALLY SECURE YOUR ITEMS HERE! Don't let their big display of camera monitors in the office make you feel safe! There are about 3 cameras! None in the elevators or on the floors. The pedestrian doors to the gate can be opened without a code. The entrance to the facility is open 24/7. All of this makes it super easy for people to get in and pick through people's things without ever being caught. There's even possibility of violent attacks without any proof of the crime! Employees will insist that you have to have insurance at the time of move-in BUT YOU DO NOT HAVE TO BUY THEIR INSURANCE SCAM! Based on my research and my recent experience, Public Storage is scamming the American public out of millions of dollars via the bogus insurance policy that is forced upon tenants. Its affiliate, Sedgwick CMS is wrongfully denying claims to satisfy its client--Orange Door Insurance. Do not be fooled. Orange Door Insurance is just a subsidary of Public Storage. They have no intention on providing insurance for the safety of your property.Their goal is simple--take your money and keep it. I've read horror stories of customers on various websites that were denied claims even when their lock had been broken off! read more

My husband and I used this public storage location a few times in the past year and a half! We all know how HORRIBLE moving is and I wanted to call out that the service was really great at this location. Dennison in particular was very friendly and helpful every time! Customer service is very important it helps leave a lasting impression which is why I haven taken the time to write this review. I highly recommend their services! read more

SHERMEKA was the customer service rep that assisted me. I have to say that she was AMAZING, my movers were a disaster and she went above and beyond expectations. She actually stayed way after her time to leave on EASTER Sunday just to make sure I was taken care of. A+++ for this young lady..what an asset for your company!! read more

Every time I visit this location the customer service is amazing, All employees are extremely professional and courteous. I will continue to recommend this particular location as they make you feel so comfortable. They make you feel like you are known for years.. read more

I just want to say on Saturday I had a great experience at your storage place. The lady Cassandra was amazing very helpful and took her time with me. This was the reason I took the space and will recommend to all my friends and family. THANKS read more

I visit your location on Sunny Isles yesterday. It was pleasant. Cassandra was wonderful and took her time with us. I will 100% recommend this place to all my friends and family. read more

Dennsion and cassandra are two of the best people i have had pleasure of dealing with, friendly, curteous and caring. I will definitely reccomend this location to my friends. read more

Clean storage location, my wife used this when we were moving. First month is $1 easy to sign up, easy to access your unit, and simple to close out account. read more

Great Service, Cassandra was very helpful. Very clean property. I would recommend it to all of my family friends.

Great storage and service. Denisson was very helpful. Very clean property. I recommend this location.