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Public Storage

3.4 (25 reviews)
Closed 6:00 am - 9:00 pm

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Natosha G.

A great deal of my possessions including drawings that my son did when he was 9 years old were damaged due to a storm. I have been calling the insurance adjuster from the insurance company that Public Storage mandates for the last three days and no one has returned my calls. Now I have been call Public storage since they opened this morning no answer. Finally someone answered and I have been on hold for more than 30 minutes

Dane B.

I am more than a little baffled. I am moving and so I need a storage unit. I went online and reserve a unit here at this Public Storage located at 2940 NE 188th Street, Aventura, FL. I made the reservation and as soon as I clicked confirm I received a telephone call making an appointment for 5:pm. The lady said they close at 6 and already have a 5:30 move in so the only appointment is at 5:00pm. I accepted and drove here from Cutler Bay. Upon arrival at 4:59pm the lights were turned off. I peaked inside and saw a lady sitting behind the desk. She saw me, grabbed some bags and went to unlock the door. (I thought she was waiting on me as I had an appointment confirmed.). She came out the door, locked it and looked at me and said what do you want. I stated I am Mr Benson and I have a 5:00 pm appointment which was confirmed verbally. She said not by me, by the other lady and she was supposed to have called you. (Stated while walking to her car). I said no one called me. She said oh well. We close at 5 and I'm leaving. I said I have a confirmed appointment. Then she said it and it really floored me. She said, "Go back to where you came from. We don't rent to Queers like you. Destroying America. To which I replied, F you you f-ing racist bigot. Are you kidding me? She started her car flipped me off and drive away. I am really not sure how my sexuality entered into the scene. But I can tell you, I am not a happy camper about this out right blatant prejudice. Any thoughts on what action I should take?

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2 years ago

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1 year ago

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2 years ago

Whitney was very helpful and very resourceful. we had an issue and she resolved it right away. than you!

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4 years ago

Horacio is Excellent. He assisted me with professionalism and in a timely manner with my moving process.

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6 years ago

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3 years ago

Horacio is awesome! Always helps when needed and is a great representative for Public Storage!

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3 years ago

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10 years ago

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12 years ago

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7 years ago

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8 years ago

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7 years ago

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10 years ago

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12 years ago

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9 years ago

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7 years ago

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11 years ago

Very nice place to store your belongs peggy is so nice and helpful and knowledgeable made the move in easy.

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9 years ago

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12 years ago

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9 years ago

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9 years ago

We had wonderful experience, Dasline was very nice and helpful. Answered all of our questions and showed all around facility.

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13 years ago

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10 years ago

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13 years ago

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11 years ago

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Review Highlights - Public Storage

Peggy and Denise were exceptionally polite, helpful and courteous during the course of our move.

Mentioned in 3 reviews

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Public Storage

Public Storage

(11 reviews)

**AVOID THIS COMPANY AT ALL COSTS!** **CAVEAT EMPTOR! **…read moreThese people are absolutely ruthless and back asswards. Not only will they REFUSE to work with you should you need any sort of wiggle room in terms of payment flexibility, in terms of when, how much, where, and how, but should you have multiple units, as I do (did...? Hard to tell. Read on!), they will confuse payments to units, misapplying a payment designated for a particular unit, and erroneously, perhapos intentionally, apply it to a unit that would not require payment. And, they wuill do this FOR MONTHS, such that one (or more) units go into default, forcing you to either catch that unit up or have it spold, only after having HEAVY fees and extra costs added on to the bill, so that even if you WANT to bring a unit that was in arrears (from THEIR erroneous, intentional misapplication of funds designated for the unit in question to a different unit, as is the case in my account), you'll be SMACKED IN THE FACE WITH DOUBLE TO COST (!), consequently making it prohibitively expensive to bring the account current. Then they will sell your unit at auction for a fraction of the bill they send the renter! Moreover, you will see big, bold, highlighted red warning messages, as I did, at the top of your account page stating "We are unable to process your payment by Checking Account because of your account status. Please pay by Card Payment method or visit your nearest property.×" and "We are unable to process your payment by Card Payment method. Please pay by Checking Account or visit your nearest property." SIMULTANEOUSLY! God forbid you're out of the state where the units are located (or country, as I am, for essential job functions)...No breaks! They will liquidate your unit, no flexibility. Forget about working WITH the customer! These people are in the business of stocking flea markets and 2nd hand stores with YOUR belongings, regardless of their sentimentality or value, just as fast as you can say WAIT! I'M TRYING TO PAY! Believe me...AVOID THIS COMPANY and opt for a reasonable, customer friendly, flexible storage facility that actually cares about their customers and their belongings stored there. Public Storage is a public NUISANCE, and I would venture to say their business practices are not only immoral, but border on CRIMINAL, and certainly ACTIONABLE in most cases. Take it from me...I have prepared suit and will likely win by all rights and measures, and in the face of the draconian conmtract these heathens force upon their would-be customers, whom they treat more like victims...AVOID AVOID AVOID! I can't urge this enough, short of publicizing what happened in my case, and typically how they treat all who fall for the "First Month FREE!" sucker punch. It will result in the loss of anything you store with these thieves.

I was left outside today two hours before the closing system was down when I call this guys they…read morereplay time nothing they can do I have to send the truck back ...

Public Storage - selfstorage - Updated May 2026

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