Literal scam. Been with the company for years, and our rate goes up every 6 months or so, and that in itself is fine; inflation and all that. However, we're renting a 10' x 10', upstairs unit for $230+ a month; yet on the website, right now, the EXACT SAME unit is only $180 a month. I called and asked corporate and this location both, and they claimed that the $180 is a "promotional rate". Yet I went all the way to the point of almost signing the contract with an existing account, and despite what they claimed, the rate is STILL $180 per month. The contract itself makes no mention of a "promotional rate" or anything else of that sort. Talking to the in-person office, I got an actual response that made more sense and was more honest than the corporate offices; they said the lower rate is to "make the units more attractive to new customers", which is ridiculous because that's effectively punishing existing, long-time customers. I brought this up to them and they said it's like renting an apartment, except when you rent an apartment, you pay LESS over time than NEW tenants do, because you get grandfathered in on a rate; this is the other way around. On top of that, they said it could be breaking the lease by "abusing promotions" (again even though that rate is NOT a promotion, it's the same rate new and existing customers would get for a new unit), if I were to just switch to the exact same unit for the same size. They eventually gave us a discount for 6 months for $50 or so, but this all but admits that they ARE overcharging us to give us such a discount so willingly. Do not rent from this company, unless you have multiple family members and friends willing to help you swap units to their "promotional" rate every 6 or so months. read more

We agreed to $175 per month. After 3 months, they raised it to $250! 6 months later, they tried to raise it again to $325. I asked them not to, and they agreed to hold off for 3 months, and then raised it. My fault for not reading the predatory contract closely enough. read more

They keep increasing the prices on you as they know most people wont be bothered to move their stuff out or to another location. I started off with $53 for a 5x5 in 11/21 - Raised it in May 22 and every year after that. Its now $124 and they are offering the same space on their site for $79. So by being a loyal customer you pay more....I am moving my stuff out this weekend. Poor value for money and unfair billing increases. read more

The rates are constantly going up, for the same space with less amenities. Half the time there is one dolly or none. There is never anyone in the office so when you need something it's a game of phone tag. This morning I'm here and drove down from Long Beach and the door is broken, no property manager here but apparently it will be fixed this afternoon. It's always something at this location. read more

This storage company just keeps raising their rental fees. I signed up this February 2025 for a 10x10 and they've already raised it three times. It started at $101, then two months later they raised the price to $135. And just this month it went up again to $175. It hasn't even been one year! But if you check their website they are offering the same size for $62. Don't fall for public storage online prices. They get you in and WILL increase their prices soon enough. read more

Just wanted to leave a quick note of thanks to the team at Public Storage. I lost my keys to my unit and Josh was extremely helpful in explaining the process and timeline for how to get my lock cut and replaced. The on-call locksmith can take up to a couple days as he works between multiple sites, but Josh was sure to call me as soon as the job was finished and provided me new keys upon my return. The professionalism at this location is extremely high! My experiences with both Megan who rented me the unit and Josh who was there to support me were very much appreciate. Keep up the great work guys, professionalism and a great attitude go a long way! One Happy Custome....Anwar read more

I checked in at the facility with Megan. She was extremely friendly and made the check in process very smooth, answering all my questions. The facility was very clean and secure. I would use this storage facility again in the future. read more

Megan was absolutely amazing and super helpful when we needed to make a quick transfer to a bigger unit!

Do not rent here. I had to pick up my business samples., the key code enter wasn't working. No one was there. Employees are rude. The outbound garage door was broken for months. Just a bunch of corporate idiots ringing their bell on the New York Stock Exchange collecting money . read more

First, I want to say thank you to Heidi and what a positive attitude toward helping me she had. I've had a storage space here for five years. During that time I've always encountered well trained, helpful and friendly staff and a clean, bright, easy to access storage facility. Prices are fair and price increases have been very reasonable. I don't know how much you can really say about a storage facility but I really feel like these guys exceeded my expectations. Thank you Public Storage and the customer service team. read more

Updating review to 5 stars! The push carts are no longer locked away, staff is friendly, kind and helpful. Facilities are very clean.

This place is NOT climate controlled like it claims to be. I got heat exhaustion from spending a couple of hours there. Everything you put in a Public Storage unit Will Get Moldy!! And when I filed an insurance claim, Public Storage closed my space! I received a move out receipt via email the day after I filed my claim. And customer service said the location closed it and put no reason, so they couldn't tell me why. They will raise your rate every 6 months by 25%-40% and the very friendly staff at your location will tell you that customer service can adjust your rate, but they are the RUDEST "customer service" I have ever spoken to and they absolutely will not adjust anything. They will tell you they are happy to close your space and give you a few days to vacate if you're unsatisfied with your rate. Do yourself a favor and do not get a unit with Public Storage. Go somewhere else. read more

Buyer beware We moved into this place and within a couple of months the started increase the rent We've been there 18 months and rent has gone up $200+ and it seems every couple of months they increase rent again. Don't be fooled by the online price. They will increase rent soon after you move in read more

Public Storage has very similar business model like the health Insurance companies. they will raise your rent every 4 to 5 months by $40-$50 knowing that moving your personal items is inconvenient. I have been with these people for 6 years because I have been out of the country and my rent for a 10X20 space is over $700 per month. I could rent a new space from them today, same size, for $150 per month. The top of the line 10X20 space in the state of California is $350 per month. These people are corrupt, unethical and have no decency. Don't be confused by the young people that work the office. Typically, these are newly college graduates with their first real job. Its not there fault that they work for assholes. If you are considering this as an option, I would take caution, and find a more reputable facility. There is nothing decent about this company. read more

Please try to rent from a different company unless you want to be treated like a number. As recent posts mentioned, they continually raise the price. This last time it was a price jump of over 20% - for service that's been continually declining. They never have carts anymore, there's rarely anyone ever in the office, the elevator's been broken over 2 months leaving only 1 elevator to service all these units, and they must have cut back on their temperature control because it was hot over the summer. So this final price jump forced us to move out. Beware that if you don't pay after the 11th or something like that, they send you to collections. When we moved to a smaller unit, they prorated the amounts. However somehow they never terminated the old unit and we only found out when we received a collection letter for it. We tried to fix it over the phone with no success, so we finally had to go in person. I'll thank the folks who did work there at the time because they ended up sorting it out for us. Upon move out, there is no prorating. Their website doesn't mention any of that. I realize we all sign contracts with terms and conditions, but sometimes a human factor/good customer service has to come in. We moved out on the 2nd and had to pay for the whole month. From the staff there to corporate they just kept saying rudely "it clearly states that in your contract." Funny too how their website gives this location 5/5 - even though there's 1-2 star ratings. read more

This place jacks up prices from$165 to over $400 after a year. Don't come here! I recommend using a facility that does not jack up prices by over 200% yearly! read more

Do NOT fall for the great location & new facility appearance. THEY INCREASE YOUR STORAGE PRICE EVERY FEW MONTHS. Within one year they havé "DOUBLED" my price and I'm betting it will continue to increase as they know your address & know if you're out of state/country, you'd be hard pressed to come move out. read more

Public Storage - 9890 Pacific Heights Blvd. DON'T BE FOOLED BY THE NEW STORAGE FACILITY in the nice location. - Self Storage Near Me - San Diego, California

I was so surprised to have such good service at one of these facilities because usually you get some kid who sucks at their job but Dalaja was a absolutely amazing! She made me feel like my stuff was in good hands! She also made sure my things were secure and even helped me out when my key was lost! I can't imagine using any other storage facility! This is the place to go if you need your things out up in a safe spot and convenient to get to just right off the 805 off Mira Mesa Rd! read more

1. False Pretenses upon initial contract they entice the customer w "lock in your rate now" yet the fine print mentions they can raise the rent at their discretion.....which they did, like every 9 months or so. Our rent started at $130 and within three years had increased to $280, more than double. 2. Not "climate controlled" our goods were damaged by heat and the company has not been responsive. Many of our household goods have plastic elements which are now brittle: trashed. We recordeed temperatures inside the facility of 83 deg. So I would not recommend storing anything of value that is remotely heat sensitive. 3. Not responsive to questions/complaints read more

We have kept a unit in at Public Storage for several years, but just recently emptied it and closed our account. During the time with the unit, our items were safe and secure and we did not have any problems. On the times that we were to Public Storage, I found the staff very helpful. In particular, on the day that we moved out, they loaned us equipment so that we were able to pack up our items. I have also been there on several occasions to purchase packing materials and find that they are well stocked with everything I needed. read more

an place. Anthony helped me out very quick with my preregistration that I had already done online before coming in. They are still open during the Covid lockdown. Like all Public Storage chains, you can easily set up for online auto-pay and do everything you need online. They of course have boxes and storage supplies ready to buy in the office at the site, as well as locks. I needed a lock and just bought it from them to save time, the upmark wasn't much, I think it was like $10. **There is a policy where you must pay a monthly insurance fee to have a space, they start at a minimum $11 on top of your rental fee, so factor that in. Again, this is something that is common practice among pretty much all storage places, so don't let that put you off.** And of course sign up online before hand to secure best pricing, including the $1 for first month special and to save time. read more

I just checked in to my unit recently so I don't have a ton of feedback about the facility itself but I do want to add to the amount of positive feedback that I have seen on this page for Dalaja. She was extremely helpful and personable, and I truly couldn't have asked for a better individual to work with to get all my check-in steps completed! She was so professional and friendly that my entire family was left smiling and talking about how awesome she was even after we left the facility...Dalaja if you see this, thank you again for everything--you rock!!! read more

I never write reviews but felt it was needed based on my experience. Personally I didn't want to waste any more time with this - but hopefully it may help you avoid a mistake and you can choose another business. One staff member was unable to help in any capacity (to do something manually as computer/application wasn't working); I was patient went back a total of 3x (no one present the 2x time) and still not any positive solution. I was patient and reasonable and looking for a reasonable solution but none was offered. Put your time and energy into finding another organization for your storage needs. read more

i was unable to access my storage unit for 3 days from December 24 to December 26th. I am paid in full. I needed to access my unit for many reasons and my code didn't work. Not only that I rented a new storage unit and could not access 2nd unit. I still can't access my unit where my belongings are. I am fully paid and requesting refund 2nd unit and still not satisfied. Staff is not able to help and not qualified to work there. read more

SMOOTH transition from web application to move in at the facility. Fatima was very helpful, enthusiastic and charming.

I needed a storage unit to store a few things while moving to a new place. After a lot of research I found Public storage with an affordable unit. I went to see the unit the day prior moving into it and was helped by Vanessa and Justine I believed and they were great. They answered all the questions I had, took me to see the unit and helped me sign up to the app and use it. The whole experience was wonderful. Definitely recommend that location read more

Fatima and Vanessa were super helpful and willing to help. Very nice and genuine individuals :)

I visited the storage facility inquiring on rates and the set up before deciding to choose public storage for my items. When I got there there was a young lady who helped me whose name was Dalaja who assisted me. She was very helpful and informative on the rates and also escorted me on the property so I can see the site. I didn't feel rushed with her she answered all of my questions with a smile. She was very knowledgeable and so pleasant I felt the need to give public storage a shout out for hiring such a great employee!! If we had more people like her representing companies it would make life a little easier. provided me a card so if I had any additional questions I could call. I will make sure to also recommend my friends to reach out to your company first for future storage needs as long as your company continues to hire great people like Dalaja! Thank you public storage and thank you Dalaja for being great!!! read more

We had a great experience with DeShante. She was a wonderful help. The storage facility is clean.

This review is for their website. I clicked on live chat and was instructed to try back in a few minutes. I tried several times for over an hour. Then they closed at 6pm. Horrible customer service. Is there really a live chat? I just needed an answer to a quick question that was not provided on their website nor their virtual assistant. Therefore, I was transferred to a live chat that never happened. I really need a large storage unit. I guess they don't need the business. Don't put live chat on your website if there is not one available. read more

Brenda was absolutely lovely! She helped me with move in logistics, downloading the app, gave me a tour and then took me to my unit. The whole process was completely painless. read more

Brenda was very rude asked if I had a unit here with a lot of attitude when I was just waiting in my car for a few minutes and took the cart as if she had nothing better to do, definitely will find a new storage place with the addition of raising the prices I'm done with this place ! read more

Watch out- bait and switch. Read the fine print. In the morning I made an onLine reservation. I showed up that afternoon With my padlock, they said that unit already rented, but they have another one but it takes a different lock, a cylinder lock. I paid rental plus 25$ admins fee. When I said I didn't want the cylinder lock unit (because they want to sell me a lock for $20) . When I asked to cancel and get my money back, they refused. Said it's up to the Mgr that would be in tomorrow. In 2 weeks I got my rental fee back but not the administrative fee. So, basically it cost me $25 to talk with them in person for 25 minutes to become completely dissatisfied with "Public Storage " . I can't recommend this place to anyone. But if you do, read the fine print B4 letting them run your card. And they will give you the run-around trying to up sell you. read more

While the parking is kind of sparse, the prices here are reasonable for renting out a storage unit. The place is climate-controlled, so stuff that you're afraid that may break down will be just fine here. Also, they're open seven days a week, so if you need to either put something away or take it out of storage, they're available. The staff at this location are friendly to talk to. read more

Worst storage company!! I GOT ROBBED IN THIS PLACE!!! My whole storage got empty!! And I was left with only my big furnitures,, And NONE OF THE PEOPLE IN CHARGE EVEN CARED!! They tossed me to insurance and they just paid me $140 for My robbed storage!! They don't have security cameras in there storage hallways!! No one called!! No one apologized!! And they act as if nothing happened!! I wish I could give this company (-10) for reviews!! read more

This is first time renting a storage unit, and I'm glad I chose Public Storage. The customer service at this location is superb. Dalaja went out of her way to assist me which made my experience very smooth, easy and memorable. Public Storage will legitimately be the only facility that I go to for extra storage from here on out. read more

The facility is very clean and is secured with individual codes, elevator codes and security cameras. The staff was very friendly and especially Anthony who helped me tour the facility and explaining me the whole process of renting the storage. 5 star experience!! read more

I misplaced my key and was told on Oct 11 to purchase a new lock from them, and I signed a fax to manager authorizing him to cut my old lock, which Anthony assured me would take place within a week. I hadn't received any update, and called around Oct 20. Melissa said it should have been done, there were 3 other requests, and that she would call the manager to find out. She NEVER called me back with any update. When I CALLED AGAIN on Oct 27, 2019, Melissa gave the worst customer service ever, calling me a liar by falsely claiming that Public Storage never gave me a 1 week expectation, and scolding me that I should have called a locksmith. I said I WOULD have called a locksmith if I had been told it would be "anytime"--like seriously up to a month? But I had been told within the WEEK--they failed to live up to their commitment, and then Melissa flat-out lied--in denying I was told what I was told. Horrible service. District manager Tyler is incompetent by not servicing the clients for weeks. Unbelievable. I will be moving all my contents out by the end of the year. read more

Update: after writing this review and being at the facility less than 6 mos my rate was increased by 10%. Horrible business practices! Sliding doors are a constant pain, especially when you are having to make multiple trips back and fourth due to their lack of carts, all while sweating your rear off in their "climate controlled" facility. Asked the person at the desk if there were any extra carts and all I got was "nope, all in use" and no offer of assistance. Location is convenient though, so I guess they have that going for them. If you need something close by and don't plan to need the use of a cart it should be fine. read more

absolutely worst storage company ever!!! they constantly harass you! threaten to sell your storage before you're even close to a month late, if you happen to go past the 10 days you receive a pre lien email! ridiculous and n9t legal or ethical. reporting to bbb do not rent here! read more