Considering the climate-controlled environment of this facility, I feel that my possessions are…read moresafer in the storage locker that I'm renting than they were in my own home.

Sara with Prime Storage on Carlyle is the best. She is friendly, knowledgeable at what she does…read more Very understanding and helpful. She is the best.

Dates of Service: May 2019 - October 2019…read more Bottom Line: Excellent Customer Service Agent, Decent Storage Unit, Less Than Desirable Pick Up Experience Initial Experience: In the past, I had used a company called StorageBanc in Fenton, MO during the summer of 2013 to provide on-site storage containers while the floors were being refinished in my Mother's home. That company went out of business. A local company, 'STL Rent-a-Box', which provides tote-sized rental containers for moving suggested I speak with 'MyWay Mobile Storage'. 'MyWay Mobile Storage' seem to be a national company, but they do have a warehouse in Bridgeton, MO. I worked with a helpful customer representative who matched pricing of similar U-Haul mobile storage units. In addition, they offered a first month free promotion. The downside was that there was a $70 delivery fee for my location in Affton. I opted for four of the 8 feet long, 5 feet wide, and 7 feet tall containers they offered. Their delivery truck is able to transport a maximum of four containers. Construction of the containers is a wooden frame with wood particle board providing the shell. A vinyl cover with velcro and straps keeps the container protected from the rain. Delivery and Setup: A flatbed truck arrives with a forklift on the rear of the truck to place the the containers in position on your site/property. They were on time and called before they arrived, as I recall. The gentleman who placed the containers on the property was named Rick. He was helpful and careful and gave me . I tipped him five dollars for doing a good job. One unexpected discovery during the setup process was that any tree branches near the top of the containers will need to be removed. Rick had saws with him on hand, so this is something to be aware of prior to delivery as it was not mentioned. Usage and Return Process: After approximately five months of usage, I did not find any of the contents of the containers to be damaged by water or pests. The velcro on the flaps of the vinyl cover were probably 80-90% effective/functional. What was mostly useless was the velcro on the side of the container. It was supposed to hold the vinyl flap open while going in and out of the container. It rarely stayed in place. After working with the same helpful customer service agent several weeks prior to arrange pickup for return of the containers, I did not receive any contact for pickup by the local office until the afternoon of the day prior to the scheduled pickup date. I spoke with Rick, who I believe was the same gentleman who delivered the containers. He assured me that I would be contacted by telephone prior to arrival of the truck. This did not happen. When I asked the driver, Jim, about the telephone call, he said "they should have called you". Thankfully, he was able to busy himself with other tasks while I took about 10-15 minutes to prepare the site for removal of the units. Before removal of the units, Jim began to sweep out the units on my property, as well as apply bug spray to the interior walls of the units, including the inside of the open front door. This was something I was never notified of beforehand. I asked Jim if I could borrow the broom he was using to sweep out the containers on to my driveway so I could clean up the wood particles that had fallen off and were now laying in my driveway. He obliged. I noticed that once Jim had the units at the end of my driveway, he raised the units up into the air and knocked off any debris from the units at the end of my driveway and in the street. Given the fact that I have pets, the bug spray application and leaving debris in my driveway left me displeased. Summary: In this case, 'MyWay Mobile Storage' left me about 80% satisfied with their service. It was not until the end that they left me unhappy with the service. Next time I need on-site mobile storage, I will certainly look up 'MyWay Mobile Storage'. I will also know what to expect the next go around without relying on the employees to let me know in advance. That's what they should have done, right?

For the price, you can't beat it...or can you? 50$ a unit, then another $85 to have them dropped…read moreoff, $85 to have them delivered, then another $85 to have the empties picked up (same delivery charges for 1-4 units so we went with 4 units). Only problems, the one truck for the whole St. Louis area broke down so we had to wait an extra 5 days to get our stuff here. Had to move quicker to get them emptied even though we had planned on taking our time (both of us work full-time jobs). Not needing an extra $200 charge, got them unloaded and scheduled a pick up 3 days before we would be charged for another month. Got charged a pickup fee, got the email it would be picked up today. Waited all day, no word, nothing. Cars have to stay in the road longer and we have to leave the backyard gate wide open and hope they will take them with no one home tomorrow. Not the most reliable company, perfect if you are into disappointments.

I have been renting at a storage inn Lansdown since September 2022. The facility is well…read morekept.Always clean and the prices have everywhere else beat. I know this because I have thoroughly shopped around. Above all this customer service has been top-tier.John the storage manager has given myself and my family Gold standard customer service. I would never go to another storage unit because of him. It is also a very safe and secure unit.

Great facility with easy access. Clean and well organized. The property manager Matt was easy to…read moreget ahold of and great to work with.

A1 is such a delight to work with. The facility is clean and I feel my unit is very secure…read more Customer service is top notch, Cathy is always a pleasure to work with and really goes the extra mile.

Terrific service. Excellent security. I have been a patron for many years and have felt that my…read morepossessions are safe and secure.

Communication. We had an estimate in person. He was supposed to get back with information about…read moretransporting a car. Never heard back. Turns out he went on vacation and turned us over to the scheduler.

These guys were true professionals! They moved us from a high rise condo to a house all within St…read moreLouis area today. We had them move our belongings only, not pack for us. Both homes weren't the easiest (having to wait for elevators and a split level house with multiple stairs), the guys kept a positive attitude and did everything with efficiency. They were also very respectful and gave a lot of care to not scuffing walls or hurting furniture. I would absolutely recommend them for a move.

If I could give 0 stars I would. Unit flooded after 3 years of storage due to a 50 year old roof…read more When I rented the unit I was told is was sealed and no temperature controlled. I was not told that the facility had a 50 year roof that was questionable. They began redoing the roofs and mine was obviously last. I came to my unit to fetch my Christmas decorations and found entire bins filled with water and boxes of books and family heirlooms completely destroyed. When inquiring about the contract it was clear that I was led to believe upon signing that my objects were safe and the unit sealed, so after being falsely mislead I signed a contract relinquishing these crooks from any damage or theft. The attendant man at the front was clear, apologetic, but firm that I had no ground for recourse. Stay clear. After spending $110 per month for 3+ years, these crooks couldn't have cared less. What an absurd business. Looking forward to my next steps in this process.

My storage unit was broken into on Page Ave. Contact the…read moreManager, didn't come and check. I give this place zero star. Doesn't deserve 1 star in my opinion. Sad