After loading up our 26 foot moving truck for our move to Florida we discovered we did not have…read moreenough room on board. I needed a storage unit and I needed one fast! We had to be out of the house the next day, but where do I turn at 4 PM in the afternoon... A Storage Inn to the rescue!!! I called and talked to the on-site manager explaining the situation. He told me to come right in. He set me up with a great little unit, did all the paperwork and had me out the door in 20 minutes. Thank goodness for angels! This was on October 4, 2019, I wish I could remember the young man's name. I just called and talk to, what sounded like a different gentleman, to make sure we are all squared away with nothing due. He was very personable and polite. This company knows how to select outstanding employees. The unit and the grounds were clean and well-maintained. When my husband was there unloading the unit he noticed a woman driving around in a golf cart and she stopped to pick up a gum wrapper... Now that is attention to detail!! Thanks to your staff for making a difficult situation so much easier.

I have rented here for a few years now and Alan is the nicest guy. He helped me work out moving…read moreinto a larger locker and it happened to be right in the same row which was even sweeter. He is great to work with. Prices are competitive with anyone else and we have been happy there. Go for it.

Wonderful units available in very affordable prices. 24/7 access and monitoring. 5/5 star review…read more Anyone military or not that needs extra storage please reach out and reserve a unit. Excellent customer service. My wife and and I just saved so much money because our former storage place incrementally has increased their rates $40/month over the last 2 years we've been leasing their unit. There are so many options to choose from that are within all budgets.

From the owner: Close to interstate 64 and only 14 miles from Scott Air Force Base, this gated new facility…read moreoffers both indoor and outdoor storage both large and small. We have bays up to 50 foot deep bays. We have climate controlled storage space. We offer lots of outdoor storage options as well as indoor. The property has easy access and is conveniently located. We are set up to make it easier for RVs and big trucks and trailers to get around.

This storage facility looks nice enough and it is conveniently located; however, I have had…read morefrequent problems with them regarding payments. I have mailed them payments and also delivered them myself to their drop-box at the facility-- I've had issues both ways. Twice now, when I've dropped the payment off at their drop-box, they have called me to say that I was late and ask when my payment would be made. When I explained that I dropped the payment off (check sealed in an envelope) in their drop-box already, I was met with disbelief. On one occasion they checked the drop-box THREE times, according to them, and only the last time did they actually (and suddenly!) find my payment in the drop-box (right were I had left it days earlier! On the other occasion, more recently, they simply said "Nope, we didn't get it," after I explained that I personally put it in their drop-box and I had had a previous problem where it took them three inspections of the drop-box before the found my payment. On an occasion when I mailed the payment to them, they called and told me that they had not received it and that I would need to drop it off promptly along with the late fee. I explained that I mailed it weeks earlier and that I was pretty sure that I had seen the check clear my checking account. They assured me that they had not received my payment. I looked up the date that the check cleared and provided them the check number, the bank it was drawn off of, the date it cleared my account and asked them to please take another look at their records. Still, they assured me that they had absolutely no record of the payment. Finally, I had to get a print out of the front and back of the check (which showed their endorsement stamp on the backside), along with a print out of my bank account showing the check clearing the account and deliver it to them in person before they realized that not only had I made the timely payment, but they had actually deposited the check and it had cleared my account weeks ago! Such a hassle! Not to mention the tone they use when they tell you your past-due (despite really having already paid!)! UPDATE: Please note that the business did offer to offset my account (via a credit in the amount of) the stop check fee on one occasion. I appreciate that since it was a $30 fee.

From the owner: Experience premiere self-storage at Metro East Mini Storage. Create extra space in your home or…read morebusiness with clean, affordable, and secure self-storage units from Metro-East Mini Storage. Conveniently located off Interstate 270 and Highway 157 near SIUE, Edwardsville and Glen Carbon, our climate controlled storage facilities are ideal for storing household items. Premier outdoor storage space is available for larger items such as RVs, boats, and cars. Experience the spatial difference self-storage can open for you. Contact Metro-East Mini Storage to view our unoccupied units. Call today to reserve your self-storage space today.

The crew of four men were extremely courteous and hard working. When anticipated space for certain…read moreitems in new house didn't work they readily moved them to new spots. The scheduler asked good questions to help me make the decisions needed to book their services. She was easy to work with, reassured me that changes could be made if needed and made sure I understood contract. The bill actually came in under budget. I would definite hire them again.

Two experiences both met and exceeded my expectations. On…read moreTime . Professional and knowledgeable well coached and structured individuals. The cost was better than two other quotes each time.

It was kind of difficult to put in the order for a pod. I had to take to an individual for quite…read moresome time. However, the process was very easy Delivery was scheduled and it snowed. The delivery was delayed which then I had to reschedule movers and everything regarding my move. I'm not sure if it could be helped or not. Once the pod was delivered, however, everything else was easy. It was expensive but exactly what I needed for my move.

My experience with PODS was extremely disappointing and demonstrated a complete lack of…read morecommunication and customer service. My POD was scheduled for delivery on a Saturday. Throughout the day, my delivery window continued to be pushed back. Around 4:00 p.m., near the end of the first delivery window, I called PODS and was assured that my container was the next stop on the driver's route. After waiting another two hours with no delivery and no update, I called back. This time, I spent more than an hour on the phone before finally reaching someone at the national call center. Only then was I informed that my POD would not be delivered because the driver decided to end their shift early. What is most frustrating is that PODS never contacted me to let me know the delivery would not happen. In fact, the online portal incorrectly showed that my POD had already been delivered. Had I not called, I would have had no idea what was happening. As a result of PODS' failure to communicate, I incurred multiple additional expenses and disruptions. I had to pay a fee to reschedule movers who were booked for Sunday, rearrange another moving appointment later in the week, coordinate with my tenant to extend use of her parking space for the container, and even change a flight to accommodate the delay, resulting in additional out-of-pocket costs. After all of this, PODS offered a credit of just $27.65. Delays can happen, and I understand that unforeseen circumstances arise. What is unacceptable is the complete lack of proactive communication and the amount of time I had to spend chasing down basic information. I wasted more than three hours on the phone that Saturday simply trying to find out where my container was and whether it would arrive. There are many companies offering similar moving and storage services. Based on my experience, I would strongly encourage prospective customers to consider those alternatives. This was one of the worst customer service experiences I have encountered, and PODS showed little interest in taking responsibility for the inconvenience and costs their failure created.