Dates of Service: May 2019 - October 2019…read more Bottom Line: Excellent Customer Service Agent, Decent Storage Unit, Less Than Desirable Pick Up Experience Initial Experience: In the past, I had used a company called StorageBanc in Fenton, MO during the summer of 2013 to provide on-site storage containers while the floors were being refinished in my Mother's home. That company went out of business. A local company, 'STL Rent-a-Box', which provides tote-sized rental containers for moving suggested I speak with 'MyWay Mobile Storage'. 'MyWay Mobile Storage' seem to be a national company, but they do have a warehouse in Bridgeton, MO. I worked with a helpful customer representative who matched pricing of similar U-Haul mobile storage units. In addition, they offered a first month free promotion. The downside was that there was a $70 delivery fee for my location in Affton. I opted for four of the 8 feet long, 5 feet wide, and 7 feet tall containers they offered. Their delivery truck is able to transport a maximum of four containers. Construction of the containers is a wooden frame with wood particle board providing the shell. A vinyl cover with velcro and straps keeps the container protected from the rain. Delivery and Setup: A flatbed truck arrives with a forklift on the rear of the truck to place the the containers in position on your site/property. They were on time and called before they arrived, as I recall. The gentleman who placed the containers on the property was named Rick. He was helpful and careful and gave me . I tipped him five dollars for doing a good job. One unexpected discovery during the setup process was that any tree branches near the top of the containers will need to be removed. Rick had saws with him on hand, so this is something to be aware of prior to delivery as it was not mentioned. Usage and Return Process: After approximately five months of usage, I did not find any of the contents of the containers to be damaged by water or pests. The velcro on the flaps of the vinyl cover were probably 80-90% effective/functional. What was mostly useless was the velcro on the side of the container. It was supposed to hold the vinyl flap open while going in and out of the container. It rarely stayed in place. After working with the same helpful customer service agent several weeks prior to arrange pickup for return of the containers, I did not receive any contact for pickup by the local office until the afternoon of the day prior to the scheduled pickup date. I spoke with Rick, who I believe was the same gentleman who delivered the containers. He assured me that I would be contacted by telephone prior to arrival of the truck. This did not happen. When I asked the driver, Jim, about the telephone call, he said "they should have called you". Thankfully, he was able to busy himself with other tasks while I took about 10-15 minutes to prepare the site for removal of the units. Before removal of the units, Jim began to sweep out the units on my property, as well as apply bug spray to the interior walls of the units, including the inside of the open front door. This was something I was never notified of beforehand. I asked Jim if I could borrow the broom he was using to sweep out the containers on to my driveway so I could clean up the wood particles that had fallen off and were now laying in my driveway. He obliged. I noticed that once Jim had the units at the end of my driveway, he raised the units up into the air and knocked off any debris from the units at the end of my driveway and in the street. Given the fact that I have pets, the bug spray application and leaving debris in my driveway left me displeased. Summary: In this case, 'MyWay Mobile Storage' left me about 80% satisfied with their service. It was not until the end that they left me unhappy with the service. Next time I need on-site mobile storage, I will certainly look up 'MyWay Mobile Storage'. I will also know what to expect the next go around without relying on the employees to let me know in advance. That's what they should have done, right?

For the price, you can't beat it...or can you? 50$ a unit, then another $85 to have them dropped…read moreoff, $85 to have them delivered, then another $85 to have the empties picked up (same delivery charges for 1-4 units so we went with 4 units). Only problems, the one truck for the whole St. Louis area broke down so we had to wait an extra 5 days to get our stuff here. Had to move quicker to get them emptied even though we had planned on taking our time (both of us work full-time jobs). Not needing an extra $200 charge, got them unloaded and scheduled a pick up 3 days before we would be charged for another month. Got charged a pickup fee, got the email it would be picked up today. Waited all day, no word, nothing. Cars have to stay in the road longer and we have to leave the backyard gate wide open and hope they will take them with no one home tomorrow. Not the most reliable company, perfect if you are into disappointments.

I haven't ever personally had a storage unit, but these are super nice! The units themselves are…read morelocated inside, so they're not as subjected to the elements. They're also temperature controlled. My friend says she pays about $130 per month for hers. It seems a bit pricey to me, but you know your things are going to be safe and guarded from mother nature. The location is convenient as well. They're right down the road from my apartment. If I ever decide I need to store some things, I'll be coming here first.

Free Storage truck... Just need to pay for gas when you store your stuff here. That makes me a fan…read morefor sure!

Communication. We had an estimate in person. He was supposed to get back with information about…read moretransporting a car. Never heard back. Turns out he went on vacation and turned us over to the scheduler.

These guys were true professionals! They moved us from a high rise condo to a house all within St…read moreLouis area today. We had them move our belongings only, not pack for us. Both homes weren't the easiest (having to wait for elevators and a split level house with multiple stairs), the guys kept a positive attitude and did everything with efficiency. They were also very respectful and gave a lot of care to not scuffing walls or hurting furniture. I would absolutely recommend them for a move.

We needed a basement cleanup within a week to get ready for a remodel. Ben gave us a very…read morereasonable quote and stuck to it. The crew called 20 minutes before they arrived. They arrived right on time and did a wonderful job. We had a heavy steel desk that they had to bring up a flight of stairs. It was challenging, but they handled it. I would highly recommend this company for your junk removal needs. Did I mention they were very professional and polite?

I needed a sofa & love seat hauled off from a 2nd floor living room so I submitted a request for a…read morequote online and got a call back the same morning. We were able to schedule the pickup for that same week and on the day off they contacted me to tie me an ETA for arrival. The haulers were respectful with my home and got the job done very quickly. I wouldn't hesitate to call them again! The price was right in line with my expectations.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

Jerry and E were very helpful and went above and beyond in helping me move some very heavy desks…read more I highly recommend them.

These guys were upfront, honest, and extremely reliable. They came thru in the most needed way and…read moreI cannot appreciate them enough!!!! recommend

Not only did the driver hit my gutter, the company refused to move over the container when I called…read morethem back. They would not do it even if I pay them another delivery fee ($60). Horrible customer service.

Clarence, Chaz, and Montrell helped me remove three heavy couches. They lifted these couches like…read morechairs to me. Very impressive.

Great location. Easy process both signing up and ending my contract…read more Property was clean and well kept. Patty was friendly and easy to deal with. 24/7 access is nice too, not that I was dropping things off in the middle of the night, but having the ability to go when I needed was a nice plus. Good experience and I recommend this business.

the manager at this location is never there if she is she is no help. thankfully the number i…read morecalled to do the move in the guy was amazing. but i had an issue with my bill and she wouldn't even listen to what i had to say, she shut the window in my face , refused to help . so i called another location because apparently there is no customer service line and told him . He also got an attitude and was no help !! i would say those two need to be fire then that place would be great , but she ruined it for me and now has lost a friend and myself as customers and i have been there for over 2 years smh . Im positive she is living there . she always has multiple vehicles there washing them and a few dogs that she keeps there . if I could i would rate a 0 !!