I paid for three months of storage at the same time, either in May/June! I just found out my money had not been credited. WHERE DID MY MONEY GO? When I paid the money, the rate was a little over $200. My August bill is a little over $300. Has the quality of this place improved enough to deserve exorbitant price hikes? If not, I encourage someone to start a class action suit and invite me to sign. read more

Elevators are iffy, the place is very crudy feeling and looking. Not well taken care of. You never see any workers. You sign up get a great deal then they incrementally up your payment until you go from paying 90 a month to 189 a month. Yet if you call to switch to a different unit you can get a great deal. If you want a storage place that doesn't seem like a very run down overpriced dump, then go elsewhere. I will be leaving soon myself I just can't afford or justify why they want to charge premium prices for such a run down establishment. I mean heat and ac seem to barely function half the time. ​ read more

do not rent here they are in on people stealing everything out your storage unit. My unit was broke in to my lock was broken and they didn't help at all. They call me saying I have to pay in order to get the left over item I do have. They stole all my clothes, shoes, tv, everything valuable. DONT RENT HERE!!!!!!! read more

The facility is great and the staff is nice but the company raises the price every three months no matter what price you started at you are not locked in. read more

If you want to pay around $300 a month only to have everything you own ruined by mold, then this is the storage place for you!!! I am going to have to throw away most of the items I kept at this "climate controlled" facility because of visible mold growth, which is so sad and disappointing. When I went back to move out the mold was so bad you can see black on the walls by the vents outside the buildings. It smells terrible now, much worse than when I moved my stuff in, and everyone comes out coughing. This facility is a major health hazard! On top of that, the manager treats EVERYONE terribly. She has never said a kind word to anyone in my presence in the time I did business at this location and generally treats customers like dirt. A truly disgusting - and disgustingly expensive - waste of money. read more

Public Storage - Black lines from the mold under yet another air vent. Do not store your stuff here! - Self Storage Near Me - Saint Louis, Missouri

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The check in was great! Why would it not be? They are getting a customer. I had my items there about 1.5 years and no problems....until the move out. The fire alarm had a false alarm for an hour to fix. I was paying my movers by the hour. Sid, the property manager, was extremely rude to my movers. Then when we were all finished, Sid said she would close the account. I called her 5 days in a row to confirm. There was never a callback. I just called the main 800 number and it was NOT closed. I would have continued to have been charged if I did not call. read more

I haven't used Yelp in ages, but I was inspired by my most recent rate hike to figure out my old log-in to leave a review. The price increases are absurd. In 11 months' time the price of our storage unit has gone from $95 to $115 to $145. A 52% increase in under a year? This is madness, and as soon as I can stop using them, I will. It doesn't matter how many emails I receive calling me a "valued customer," including the one letting me know that they're raising the price astronomically yet AGAIN, this says otherwise. Stop gouging your existing customers. read more

This company's practices are one of the most corrupt I have every dealt with. They get you in at a low price and then they start to raise the price on you every year at about 20% (this is way more than a normal inflationary rent increase...they simply do it because they know that most customers are not going to go through the hassle of moving their stuff). Then when you call them and ask them to freeze the rent they have a property manager put in a request at which point the computer tell her they can't freeze the rent and that they have high demand on the units, but that we can move units and get a lower price. Why do I have to move units to get a better price???!!!!! The answer is because they know very few people are going to want to go through the hassle of moving units. The really messed up thing is that we had a unit for many years and the prices became so high that we had to move to a different unit to get the lower price. Not only did we move to a different unit, but we downgraded to a smaller unit to get an even lower price. After six months they tried to raise the price which they froze for 3 months before they raised it by 20% and now one year later they raised it again by another 20%. It is insane!!! Sid, the property manager, is not helpful because she is in no position to do anything. They might as well replace her with a robot. Lastly, my unit, and many neighboring units were broken into last year and some items were stolen and even after this headache they just keep raising the rent!!! read more

1. They never have dollies/carts available at this location. Good luck moving lots of stuff, hope your back is in for a workout. 1. The first floor of the non-climate-controlled storage area reeks of mothballs. read more

Easy signup online: booked our space, purchased the lock; rec'd access code & our lock was inside the clean unit when we arrived. Super friendly host at the office (& good boxes & supplies on sale). read more

Public Storage - 10x20 drive-up unit - Self Storage Near Me - Saint Louis, Missouri

Over priced, upon move out front desk did not properly complete the move out. Mean while still billing for a unoccupied unit! Will not recommend. read more

Easy to access, reasonably priced, clean and convenient. I've not had experience with any other storage units but the Public Storage on Wilson in St Louis City seems to be very nice. read more

I don't normally write reviews, but my experience with this place compels me to do so. It's cheap. That's the one and only star. My unit was broken into twice through the cheap wire on top of the unit, and the staff basically brushed it off. Do not store anything valuable there. Only days after I reported the break-in, I got a message from Public Storage that they were raising my rate. (Less than 6 months after moving in.) What?! Pay you more to have my unit broken into? I don't think so. There is a keypad by the elevator that is supposed to require a code to access. Doesn't work. You can just call the elevator and it will go to any floor you want without a code. The units are supposed to be climate-controlled, but I took a thermometer in there last month when I moved out and it was over 85 degrees. I could blame it on the summer heat, but I moved to another (non-Public Storage) facility not far away and it was a comfortable 76 degrees in that unit on the same day. My new facility also has better hours, a nice loading dock, two giant freight elevators, more carts, you can use multiple carts at once, and you don't have to give your drivers license to use them. It's only about $20/month more. read more

Clean, friendly and helpful. Encounter nice other renters. Have rented a second unit. Easy access. Technology is helpful. Wagons available to transport your goods to locker. Sid is THE BEST! read more

I'm a traveler and have had my belongings in storage at Public Storage/Wilson for ~18 months. I've never used another storage company but am very satisfied with them. The location is great - right off I-44. I feel like my unit is fairly priced for the square-footage. The building is secure and climate-controlled. Hours of access are sufficient to suit my needs. The staff are friendly. I have only one comment / complaint. I travel. For extended periods of time. My bill is on auto-pay on a credit card. My credit card expired at one point and I did not receive the notices. They were about to empty my unit when I got home. So that was startling (!), but crisis was averted and I learned that I need to keep closer tabs on my expiration dates. I have another traveling friend who uses the same facility and has never mentioned any trouble. read more

Public Storage - Wilson Ave. - Self Storage Near Me - Saint Louis, Missouri

I had been looking at storage facilities all day and was ready to take all my stuff to the city dump and then I ran into Public Storage on the Hill. Ease of access to the facilities and LOCATION...the capper were the salt n pepper staff members Myesha & Rita. They knew the competitions prices and kept this place spotless and professional. Another bonus that Myesha explained to me was the built-in insurance of my monthly bill protecting my property against fire, weather, and/or crackhead (s.) They busted balls a little bit with my haggling but what do you expect...your on the frigging "hill" ya stunad. I know Rita I owe you lunch you sexy grrraarr. love, peace, and chicken grease read more

Professional, courteous and accommodating. Could not ask for much more. Thank you.

We used Public Storage at this location because we were moving and needed a storage facility close by and inexpensive to store a lot of our things. Our unit was in the far back on the third floor. Once we were settled in our new home, we started emptying out the unit as quick as we could in order to cancel any future monthly payments. Well, I really had no real problems with gaining access into the facility nor with any attitude from the staff. However, I did on several occasions have trouble getting a flatbed unlocked to use to haul out items to my van because the office was locked and I could see no one inside. There was nothing on the doors to inform me why this was so. The hours of operation were posted, and I was there within the hours the office was to be open. There wasn't so much as a "Be back in 10 minutes" sign on the door. The first time this happened, I had to use a rolling chair that I had stored in order to carefully wheel about 2 or 3 items a time down the long hall on the third floor, into the elevator, down to the first floor, and out the door to my van. I kept doing this until the van was filled up, but what would've took me less than half an hour to do with a flatbed ended up to be over an hour and a half using my little chair. And at no point did anyone come back to the office! I returned 2 days later for more stuff. Again, the office was locked during hours of operation. No notice posted. But I did see the lady that works there on the weekdays walking the grounds. I thought, okay, she's here and doing rounds, but she could've put a notice on the door for the public to know why the office was locked! There are people who need the convenience of a flatbed to get their business done! Well, long story short, I got everything out of our unit now and my wife canceled the membership. I would just like to stress to this location that, for the future and the sake of the customer service the Public Storage prides itself on, that they please post a notice on the door when there is no one in the office during hours of operation and to let those customers know the reasons for this, so that they don't waste any more of their time wondering if they should stay in case someone is walking around or at lunch, or if they need to leave if no one showed up to work for the day. Overall, the place is good for storing away items in units and accessing them whenever you feel like. The real hassle is getting access to locked flatbeds and locked offices (oh, and locked bathrooms that are only on the first floor. Avoid hunting down someone for the key and get on over to the QuikTrip a block over..It's quicker!) read more

Excellent storage facility. They have indoor climate controlled and outdoor that isn't. The girl who helped me was in training but still had excellent customer service skills. read more

Service was great, and Sid took great care of me. Prices are good and would highly recommend

I had a really bad experience here. They have only 1 clerk to help customers. When a new customer presents, the single clerk on duty puts up a sign "Back in ...X minutes" and LOCKS THE DOORS!! Therefore, if you are an existing customer, when you arrive you get no assistance until the 20 to 30 minutes passes, or whatever it takes for the clerk to finish up with the potential new customer. Another disappointment is restricted access to use wheeled carts. The wheeled carts, essential for moving many items, are available only during the official office hours and only if you turn over your DL to the clerk. Worse, the official office hours are much more restrictive than the advertised "access hours". Thus your practical access to your property is much more limited than you expect because you cannot effectively remove or add property to your locker without the carts. I have used other storage companies that do not restrict access to the carts and do not require presentment of an ID to borrow the carts. This place is not worth the trouble because of the limited service provided and the hidden restriction to using the facility that you discover only after you pay them and sign a contract...then you wish you went elsewhere. read more

Jasmine did a great job helping me find the right stage unit for me at the best possible price.

Ms Roth (District Manager), You recently re-instated the late fee for my June rent. As I tried to explain, I attempted to pay my rent on the evening of June 6, but your payment website was down. I tried repeatedly to make the payment on the 6th, before the late fee kicked in, but without success. It is not my fault that your payment site was down, and I attempted in good faith to make payment before the end of the day on the 6th. If you advertise your business is open until 6 p.m., I arrive at 5:30 p.m. and the office is locked and the lights out, am I still liable for the late fee if you don't observe your own policies? I have left several voice messages, which you have declined to return, so I assume the matter is dead. I consider that a cowardly non-response. The gain of a $20.40 late fee has cost you a monthly customer payment of $108. A multi-million dollar corporation like Public Storage can easily absorb a paltry $88 loss, but you will be receiving a bad review wherever I can post one. My business relies entirely on word-of-mouth referrals from satisfied customers, so your company will never get a positive word from me. Perhaps you can sign a new customer to replace me, perhaps not. After 9-1/2 years of business at your Public Storage facility, I will be moving out June 29 because of your obvious lack of business ethics. Short-sighted, petty, and stupid. Goodbye. P.S. I had a Public Storage drive-up (garage type) locker some years ago, but got fed up with the annual 10% increases in rent. Moved out to a more respectable, more affordable facility. That action seemed to stop the annual increases on my climate controlled indoor locker, but the business practices of this company, and the rude and callous remarks by the site manager (Sid) are customer un-friendly and downright unprofessional. read more

I left my unit unlocked --received an email right away, and a call the next day to make sure I knew and a request to come in immediately to secure my belongings. Very impressive! Every time I am there, Sid is cleaning, fixing, walking around to make sure we have storage as if it were in our home. She and Sue are friendly and cheerful. I am grateful for their help. read more

If you stay longer than a year beware of the constant rate increases. And they will not prorate your rent if you move out after the 6th of the month. I moved out on the 14th and had to pay the entire $214. read more

Sid was extremely helpful and efficient. Security gate is easy and so is access to my space. Add-ins and stuff like insurance and admin fees can add up, so don't be surprised if you spend more than you were expecting. Can't complain about the product and service, though. read more

I honestly think "corporate" has regularly scheduled meetings on how they can make the experience for thier customers as complicated as possible. When you ask about the ever changing and more restrictive measures, the staff just shrug and blame corporate policy. The 30% price hike in less than a year certainly didn't help matters. read more

I am updating my previous 4-star review to a 1 star, only because negative stars don't exist. I cannot tell you how disappointed I've been with Public Storage. With this being said, Sid has always been helpful and kind when I've dealt with her. I had my storage unit for about 8 months. When the time finally came to remove my things from storage is when things got bad. Real bad. Frist of all, I was told I had 24 hour access to the property. Also, one of the reasons I chose Public Storage was because of the reasonable price and because the unit was air conditioned and I had things stored that couldn't be subjected to the ever changing St. Louis weather. Appearently, I was wrong on all three accounds. 1. I couldn't get into the gate when I came to pick up my things. 2. The young man on the phone got an attitude with me when I asked to speak to a manager of duty. "It's a Saturday, do you really expect owners to be working on the weekend?" I said no, not owners, managers. And again asked to speak to one or someone who could help me resolve my issue. He said to call back tomorrow at 9am when the office opened up again. I asked if there was a live security guard on site who could help me. He said, "we have cameras." 3. I got fed up with him and was not leaving without my things. I had just driven across the country and only wanted to get my things and to my final destinate. So, since the gate wasn't letting me in I tried the walk-in portion, thinking maybe my key could open that. It didn't, but THE GATE WAS ENTIRELY UNLOCKED. Yup, anyone could have just walked into the "secure location". So I did. 4. When I finally got up to my storage unit, IT WAS NOT AIR CONDITIONED. It was May, you would think with the ridiculous humidity that St. Louis had that weekend the air would be on, SINCE IT WAS PROMISED, but it wasn't. I'm just lucky none of my things were ruined. We got everything and left. It appears no one was watching the cameras at that location. I almost left the gate as wide open as I found it, but I'm a good person and didn't want anyone to have their things stolen. As to the price, it has been gradually increasing by about $7 every other month. Now, that doesn't seem like much but it is since I don't have a steady flow of income and NOTHING I WAS PROMISED WAS DELIVERED. Needless to say, I will never use another Public Storage facility in my life. PS. Public Storage, you should really think about investing in actual security guards and not just cameras that are unmanned. And, having managers available AT ALL TIMES OF THE DAY, since you claim to be a 24/7 facility. read more

OMG!!! One of the ladies in the office, I think she might even be a manager is completely ruuuuuude. She is never smiling, never has a nice thing to say. I went to get one of the carts and you have to leave your id, i didn't even ask her for the cart i asked the other girl in the office, and this old hag, just held her hand out like i was supposed to know you need to leave an id... she never says hi or is courteous, I mean this is every single time! Really I've been in the office a few times to pay and she always has the same hateful attitude! RUDE! read more

Was looking for a storage facility for my car for the summer. I called A American Self and they offered an indoor storage for $78/month. Then I called Public Storage and the lady on the phone who sounded very nice said she will give me a discount and will only charge me $1 for the first month (plus a fee of $20) and for next two months it will be $301/month. First I thought i misunderstood her so I asked her again and yes, she was asking me to pay $301/month. When I told her that I can get it for much much lower price she said she laughed and said she can look for outdoor garage storage. I just can't believe she thinks people are that stupid. I just said thank you and ended the conversation. I will never use this storage facility. read more

The place smells of mildew. My cardboard boxes and magazines are moist from the humidity. They could care less. Do not rent here.

The staff at Public Storage has been very helpful. Sid has always been friendly and available for questions. I recommend this spot for your needs. read more

Very happy to be back with Sid at Public Storage! Returning customer. Good neighborhood, good clientele and reliable staff:)

I was searching for a safe place to store my stuff that was convenient to get to, and not too expensive. I've found all of that here. The staff is super helpful and friendly, too. We had a tractor trailer dropping off items from our move, and they were able to get in and out with ease. They have a large variety of options and it's super accessible from the highway. The only con I noticed was that they didn't have good lighting at night. Other than that, it's been a great experience, so far! read more

When I made the original reservation on the phone 2 weeks ago, I was told that I would be getting a 1st floor unit for $49.99 a month. When I went to the facility today to tour it and fill out paperwork before my move, I was told that there were no 1st floor units available, only a 2nd or 3rd floor unit. We toured those, and I didn't notice any difference between the climate-controlled units and the others. Same temp, same humidity level. After touring the facility and looking at the possible units, I was told they would be $98 a month (almost $50 more than I was originally quoted when I called and made the reservation). On the plus side, the 2 women working the desk were polite, and the facility was clean and secure. read more

I've had a unit for almost four years, and I checked in on my items a few months ago with fears of what my things may look like. I had a climate control unit on the second floor, and was so happy to see everything in great condition. In addition, Mycsia was there on a more recent visit when I had issues with my movers not showing up, and she was so helpful and kind - she did everything she could to accommodate me. She and Rita work at the front desk, and they are so helpful!! I let Mycsia know she was the highlight of my move! read more

Sid and her team were awesome in working with me when a financial institution and their security breach cancelled the card that was associated with payment to Public Storage. They truly understand the true meaning of customer service when they called to advise me and work with me (while out of town) to get the payment made and a new payment form associated. You all rock it. Thanks. read more

Service provided by Sid & Rita was excellent. They were very friendly, knowledgeable & accommodating. The location is right off of 1-44. I will use this location again. read more

I love public storage on wilson. I have rented for many years and trust them w my personal belongings. The staff is very friendly and helpful. Sid and her staff are the best at helping you with your public storage needs. read more

I have used this storage facility a few times over the years. The staff and management are always super nice. The place is always clean and well kept. I keep going back to this location because they are consistent, friendly, professional, fair, and will go the extra mile to help you find the right place. Sid, the manager has been there since I have been using the place, and actually remembered me. To me, this says a lot about how they think about their customers.I highly recommend this location for your storage needs. read more