Dates of Service:
May 2019 - October 2019…read more
Bottom Line:
Excellent Customer Service Agent, Decent Storage Unit, Less Than Desirable Pick Up Experience
Initial Experience:
In the past, I had used a company called StorageBanc in Fenton, MO during the summer of 2013 to provide on-site storage containers while the floors were being refinished in my Mother's home. That company went out of business.
A local company, 'STL Rent-a-Box', which provides tote-sized rental containers for moving suggested I speak with 'MyWay Mobile Storage'. 'MyWay Mobile Storage' seem to be a national company, but they do have a warehouse in Bridgeton, MO. I worked with a helpful customer representative who matched pricing of similar U-Haul mobile storage units. In addition, they offered a first month free promotion. The downside was that there was a $70 delivery fee for my location in Affton.
I opted for four of the 8 feet long, 5 feet wide, and 7 feet tall containers they offered. Their delivery truck is able to transport a maximum of four containers.
Construction of the containers is a wooden frame with wood particle board providing the shell. A vinyl cover with velcro and straps keeps the container protected from the rain.
Delivery and Setup:
A flatbed truck arrives with a forklift on the rear of the truck to place the the containers in position on your site/property. They were on time and called before they arrived, as I recall. The gentleman who placed the containers on the property was named Rick. He was helpful and careful and gave me . I tipped him five dollars for doing a good job.
One unexpected discovery during the setup process was that any tree branches near the top of the containers will need to be removed. Rick had saws with him on hand, so this is something to be aware of prior to delivery as it was not mentioned.
Usage and Return Process:
After approximately five months of usage, I did not find any of the contents of the containers to be damaged by water or pests. The velcro on the flaps of the vinyl cover were probably 80-90% effective/functional. What was mostly useless was the velcro on the side of the container. It was supposed to hold the vinyl flap open while going in and out of the container. It rarely stayed in place.
After working with the same helpful customer service agent several weeks prior to arrange pickup for return of the containers, I did not receive any contact for pickup by the local office until the afternoon of the day prior to the scheduled pickup date. I spoke with Rick, who I believe was the same gentleman who delivered the containers. He assured me that I would be contacted by telephone prior to arrival of the truck. This did not happen. When I asked the driver, Jim, about the telephone call, he said "they should have called you". Thankfully, he was able to busy himself with other tasks while I took about 10-15 minutes to prepare the site for removal of the units.
Before removal of the units, Jim began to sweep out the units on my property, as well as apply bug spray to the interior walls of the units, including the inside of the open front door. This was something I was never notified of beforehand. I asked Jim if I could borrow the broom he was using to sweep out the containers on to my driveway so I could clean up the wood particles that had fallen off and were now laying in my driveway. He obliged.
I noticed that once Jim had the units at the end of my driveway, he raised the units up into the air and knocked off any debris from the units at the end of my driveway and in the street.
Given the fact that I have pets, the bug spray application and leaving debris in my driveway left me displeased.
Summary:
In this case, 'MyWay Mobile Storage' left me about 80% satisfied with their service. It was not until the end that they left me unhappy with the service.
Next time I need on-site mobile storage, I will certainly look up 'MyWay Mobile Storage'. I will also know what to expect the next go around without relying on the employees to let me know in advance. That's what they should have done, right?
