Most of the Staff are great , except for a lady named Nikki. She was rude , inconsiderate and hung…read moreup on me 3 times. When I talked to her manager about it at the Troy location, he said she has been a continuous customer relations problem as she has called police on customers more than a hand full of times! He can't fire her because he can't find anyone to fill the POSITION? WORST customer service of ALL TIME! Great place, Nikki tho ruins the experience with a vengeance.

Everything we stored was ruined due to the unit's NEGLIGENCE. The roofs leak and everything is…read moremoldy. Not to mention mice were living in our clothes. DO NOT USE! Pay the extra money for a better place.

This is a great storage facility. It is super clean, both inside and outside. It is temperature…read morecontrolled, with 24 hour access. Highly recommend!

Brand new facility. Climate controlled. Very nice and very clean throughout. Very helpful staff if…read moreyou need them. Would highly recommend if you need storage.

Had a great experience renting from this business. This was actually the third time we had a unit…read more Very clean and well lit. Very secure as well.

I live three hours away and didn't cancel correctly after not needing the unit. The owner was…read moreamazing he not only got it fixed but he credited my bill because it was unused. I would definitely use this storage again. Thanks again !!!! I'd give you 100 stars if I could.

Great location. Easy process both signing up and ending my contract…read more Property was clean and well kept. Patty was friendly and easy to deal with. 24/7 access is nice too, not that I was dropping things off in the middle of the night, but having the ability to go when I needed was a nice plus. Good experience and I recommend this business.

the manager at this location is never there if she is she is no help. thankfully the number i…read morecalled to do the move in the guy was amazing. but i had an issue with my bill and she wouldn't even listen to what i had to say, she shut the window in my face , refused to help . so i called another location because apparently there is no customer service line and told him . He also got an attitude and was no help !! i would say those two need to be fire then that place would be great , but she ruined it for me and now has lost a friend and myself as customers and i have been there for over 2 years smh . Im positive she is living there . she always has multiple vehicles there washing them and a few dogs that she keeps there . if I could i would rate a 0 !!

After loading up our 26 foot moving truck for our move to Florida we discovered we did not have…read moreenough room on board. I needed a storage unit and I needed one fast! We had to be out of the house the next day, but where do I turn at 4 PM in the afternoon... A Storage Inn to the rescue!!! I called and talked to the on-site manager explaining the situation. He told me to come right in. He set me up with a great little unit, did all the paperwork and had me out the door in 20 minutes. Thank goodness for angels! This was on October 4, 2019, I wish I could remember the young man's name. I just called and talk to, what sounded like a different gentleman, to make sure we are all squared away with nothing due. He was very personable and polite. This company knows how to select outstanding employees. The unit and the grounds were clean and well-maintained. When my husband was there unloading the unit he noticed a woman driving around in a golf cart and she stopped to pick up a gum wrapper... Now that is attention to detail!! Thanks to your staff for making a difficult situation so much easier.

I have rented here for a few years now and Alan is the nicest guy. He helped me work out moving…read moreinto a larger locker and it happened to be right in the same row which was even sweeter. He is great to work with. Prices are competitive with anyone else and we have been happy there. Go for it.