Yesterday I moved from Missouri to Illinois with 2 men and a Truck and I can't say enough wonderful…read morethings about them! My movers were Matt, Xavier, and Keeton and they deserve a reward for the excellent job the did! Courteous, friendly, very professional, and fast! The cost was very reasonable and not out of line at all. I give them 5 stars for excellence and highly recommend them for your next move, either local or long distance! You will not regret it!

The men sent to pack and move us were very polite, professional, and efficient. However, they did…read moreleave a small cabinet in the bathroom and asked us to move a few things ourselves (a couple of boxes, a floor lamp, parts of a stereo system). I would rate the experience 4 stars

Let's start with the positives - the guys who showed up to move my things were polite, fast and…read moreefficient, couldn't have asked for a better crew. I had to reschedule my move twice because of my apartment not being ready on time they were understanding and worked with me. However, be sure to ask about all the extras in detail and don't assume like I did - my fault in part for not asking specifics and assuming a reputable company would be just that - BIG Mistake. I was charged $366 dollars for fuel and travel charges on a 12-mile move and the move they did before mine was in the same city. Then another $137.00 for supplies - tape, shrink wrap, and two mattress bags - that is unreal and again was not communicated in detail just mentioned in passing like it wouldn't be a big deal - My mistake for not asking ahead of time. They rescheduled the moves twice and the first time I was given a discounted hourly rate for being flexible, that discount was not honored in the end. The second time again I was polite and flexible with my move date being pushed out again by a week, he wanted two weeks but as soon as I said no way it was just a week. I was told I would also be a first delivery of the day, so they would come between 8-10am. That was not honored either. I called all morning after they never showed up, several times at several numbers and waited on hold, to finally speak with someone to be told we were not a first delivery as told and were second and the movers would be to my house at about 12:30pm -more than two hours after the time I was told. I just feel lied to and deceived and partly my fault for not asking for more detail and clarification, but if they are charging fees that high it should be communicated in detail before you give them your deposit. I could have hied another local company had I been told that with all these extra fees I'd actually be spending almost $500 more that just the labor costs. Don't hire them without asking for the small print to be detailed. LESSON LEARNED THE HARD WAY.

Do NOT waste your time and money going to this company. They are extremely incompetent…read more I was told they not only had availability on a Sunday, but that it would be cheaper to schedule a move for a Sunday. So, that's what I did. The movers arrived and asked me if I needed more time to pack. I had only hired them for heavy pieces of furniture which do not need to be packed. Which I stated to them. One of the movers, a woman named Lynnette, took photos and videos of my belongings WITHOUT MY CONSENT and called her boss to explain how I was not move ready when I just needed them to move furniture. Very unprofessional and honestly just plain rude. Another man who arrived asked to purchase my lawn mower that was not at all for sale. They absolutely refused to move me. Their moving consultant, Kobe, called me to let me know that I was not move ready and that they had availability to move me Monday or Tuesday. I needed to move SUNDAY, had planned everything around the SUNDAY move. I work for a living and was unable to take time off. When he tried to force me to reschedule I asked him to call me back at another time due to how upset I was with the whole interaction. Tuesday morning, I get a call from a mover telling me they are 10 minutes away. Huh? I never scheduled anything for Tuesday and was under the impression I would receive a follow up call to reschedule the move. Contacted them and they told me I said that Tuesday was fine and if it wasn't a good day that I had planned to call back. Complete and utter lies. As of now, I have not gotten my refundable deposit of $100 back from them. Now I have to find different movers. I am living between two different houses (luckily due to friends and family I was able to move the absolute bare minimum on Sunday, but not everyone has that). It is had been a NIGHTMARE. Please please please if you value your time and you need movers go somewhere else.

100% Do NOT recommend Pods moving and storage!!! Aside from running over my brand new top-soiled…read moreand seeded grass that had JUST grown and creating huge ruts, they were supposed to pick up my container on Saturday and it is STILL sitting in my driveway. HORRIBLE service. My month was up on July 6th. I went online to schedule pickup on the 3rd but they had no availability until the 9th so I scheduled it and I got my email confirmation. Fast forward to the 5th - there's a credit card charge for the next month of storage for almost $400 for the dates July 5-August 4!! I called and the rep put in a "request for refund" and said that I "should" receive a refund within 5-10 business days. OK...annoying, but at least it was handled properly. Saturday July 9th I never got a phone call saying they were on their way. I get home at 5 and POD is still in the driveway so I call. Rep said I was the last one on the schedule and they would be there that night. Nope. I called back Monday morning to report it was never picked up. Rep apologized and said she would submit a report and get it on the schedule for Tuesday as they didn't have anything available for Monday. aggravating - I am now fully moved into my new house and I NEED the driveway space for my two cars. My street is narrow and don't like parking on the street for fear someone may sideswipe me. Tuesday comes I get NO email confirmation, no phone call and NO PICK UP yet again!!! I call early this time hoping to get them out there that day and rep says the "Storage Center in Edwardsville shows no record of a pick up order in their system". wow...just...wow. Of course they can't pick up Tuesday so it was supposedly scheduled for today, Wednesday and she got a verbal confirmation from the Edwardsville location that I was on the schedule. Well now here it is on Wednesday at 7:00 at night and the pod is still here!! I've been on the phone with them TWICE today and cannot get an answer as to why it won't get picked up. SUPER frustrated. Needless to say, I will never use PODS again. It's a shame - it's a great alternative to traditional movers and allowed me the flexibility to move and unpack in my own timeframe. Sadly the service is sub-par and they don't seem to really care to make things right by escalating problems/issues to a higher priority.

MILITARY MEMBERS: DO NOT USE. We started working PCS orders in Jan 2022, and initially contracted…read morewith PODS for 4 (then 5) 8x16 containers for a PCS DITY move from OKC to Scott AFB, with approx 2 months in storage. Every time we spoke with a rep during the initial set up, we made sure they knew this was a military PCS and that we needed Weight Tickets; even got charged $64.99 per container! PODS reps told us the weight tickets would be mailed to us; never got them. Pickups went ok and all 5 were picked up, even if one was at the last minute (day our old house sold!). In Feb 22 we began calling to ask where the weight tickets were, since we hadn't received them yet. In late Mar 22 we moved into our home at our new assignment, asked the delivery drivers if they had the tickets, and we were told to contact customer service. Called over a dozen times and sent several emails, and in mid-May we finally got copies of only 3 "empty" and 3 "full" weight tickets (needed them for all 5 containers, or 10 total) that were blown up (doesn't show all the info or full page), with no name or container #, and the weights were unreadable. TMO would not accept these, and we called back asking for all of the tickets and better copies. Emailed back and forth with a rep and still got nowhere. Now 10 months later and still no help from anyone at this company - just to make clear, readable COPIES of items we were charged for but never received! Can't get reimbursed for the move from TMO without the weight tickets. AVOID USING THEM, or you'll be out of a lot of money, too!! "Keep more money in your pocket"-hahaha not with this company. Terrible customer responsiveness; can never speak to anyone with authority to get this fixed. DO NOT USE.

Wonderful service! Price was reasonable, service was fast and efficient. I will be using this…read moreservice again! Highly recommend Kelsey's.

I was very happy with the work they did at my parent's home. My parents have both passed away, and…read morewe're selling their house. We had everything cleared out of the house except for a bunch of leftover garage stuff... not the kind of stuff you'd give to the disabled Vets or Goodwill. They came (on a Saturday!) and looked it over and gave me a bid. I was happy with the price, they did the work on that same day, and they did an excellent job of cleaning out the garage. It looks like they even swept the floor before they left. So relieved I found Kelsey's Clutter and that it's all finished.