MILITARY MEMBERS: DO NOT USE. We started working PCS orders in Jan 2022, and initially contracted with PODS for 4 (then 5) 8x16 containers for a PCS DITY move from OKC to Scott AFB, with approx 2 months in storage. Every time we spoke with a rep during the initial set up, we made sure they knew this was a military PCS and that we needed Weight Tickets; even got charged $64.99 per container! PODS reps told us the weight tickets would be mailed to us; never got them. Pickups went ok and all 5 were picked up, even if one was at the last minute (day our old house sold!). In Feb 22 we began calling to ask where the weight tickets were, since we hadn't received them yet. In late Mar 22 we moved into our home at our new assignment, asked the delivery drivers if they had the tickets, and we were told to contact customer service. Called over a dozen times and sent several emails, and in mid-May we finally got copies of only 3 "empty" and 3 "full" weight tickets (needed them for all 5 containers, or 10 total) that were blown up (doesn't show all the info or full page), with no name or container #, and the weights were unreadable. TMO would not accept these, and we called back asking for all of the tickets and better copies. Emailed back and forth with a rep and still got nowhere. Now 10 months later and still no help from anyone at this company - just to make clear, readable COPIES of items we were charged for but never received! Can't get reimbursed for the move from TMO without the weight tickets. AVOID USING THEM, or you'll be out of a lot of money, too!! "Keep more money in your pocket"-hahaha not with this company. Terrible customer responsiveness; can never speak to anyone with authority to get this fixed. DO NOT USE. read more