100% Do NOT recommend Pods moving and storage!!! Aside from running over my brand new top-soiled and seeded grass that had JUST grown and creating huge ruts, they were supposed to pick up my container on Saturday and it is STILL sitting in my driveway. HORRIBLE service. My month was up on July 6th. I went online to schedule pickup on the 3rd but they had no availability until the 9th so I scheduled it and I got my email confirmation. Fast forward to the 5th - there's a credit card charge for the next month of storage for almost $400 for the dates July 5-August 4!! I called and the rep put in a "request for refund" and said that I "should" receive a refund within 5-10 business days. OK...annoying, but at least it was handled properly. Saturday July 9th I never got a phone call saying they were on their way. I get home at 5 and POD is still in the driveway so I call. Rep said I was the last one on the schedule and they would be there that night. Nope. I called back Monday morning to report it was never picked up. Rep apologized and said she would submit a report and get it on the schedule for Tuesday as they didn't have anything available for Monday. aggravating - I am now fully moved into my new house and I NEED the driveway space for my two cars. My street is narrow and don't like parking on the street for fear someone may sideswipe me. Tuesday comes I get NO email confirmation, no phone call and NO PICK UP yet again!!! I call early this time hoping to get them out there that day and rep says the "Storage Center in Edwardsville shows no record of a pick up order in their system". wow...just...wow. Of course they can't pick up Tuesday so it was supposedly scheduled for today, Wednesday and she got a verbal confirmation from the Edwardsville location that I was on the schedule. Well now here it is on Wednesday at 7:00 at night and the pod is still here!! I've been on the phone with them TWICE today and cannot get an answer as to why it won't get picked up. SUPER frustrated. Needless to say, I will never use PODS again. It's a shame - it's a great alternative to traditional movers and allowed me the flexibility to move and unpack in my own timeframe. Sadly the service is sub-par and they don't seem to really care to make things right by escalating problems/issues to a higher priority. read more

MILITARY MEMBERS: DO NOT USE. We started working PCS orders in Jan 2022, and initially contracted with PODS for 4 (then 5) 8x16 containers for a PCS DITY move from OKC to Scott AFB, with approx 2 months in storage. Every time we spoke with a rep during the initial set up, we made sure they knew this was a military PCS and that we needed Weight Tickets; even got charged $64.99 per container! PODS reps told us the weight tickets would be mailed to us; never got them. Pickups went ok and all 5 were picked up, even if one was at the last minute (day our old house sold!). In Feb 22 we began calling to ask where the weight tickets were, since we hadn't received them yet. In late Mar 22 we moved into our home at our new assignment, asked the delivery drivers if they had the tickets, and we were told to contact customer service. Called over a dozen times and sent several emails, and in mid-May we finally got copies of only 3 "empty" and 3 "full" weight tickets (needed them for all 5 containers, or 10 total) that were blown up (doesn't show all the info or full page), with no name or container #, and the weights were unreadable. TMO would not accept these, and we called back asking for all of the tickets and better copies. Emailed back and forth with a rep and still got nowhere. Now 10 months later and still no help from anyone at this company - just to make clear, readable COPIES of items we were charged for but never received! Can't get reimbursed for the move from TMO without the weight tickets. AVOID USING THEM, or you'll be out of a lot of money, too!! "Keep more money in your pocket"-hahaha not with this company. Terrible customer responsiveness; can never speak to anyone with authority to get this fixed. DO NOT USE. read more

Do not use this company. We received a phone call 12 hours before our scheduled delivery Time stating that their driver was sick and that they would need to reschedule. They told us the next delivery time available would not be in till 13 days later. This is unacceptable. Me and my wife have been anxiously waiting to move into our new home. Now we will be sleeping on the floor For the next two weeks because all of our furniture was on the pod. The company has show no compassion for the inconvenience this has caused. They have made no attempt to correct their mistake. read more