Preface: ANYTHING you're told by them on the phone should be verified by at least a return email. I was generally OK with this move, but read my full review. One usually does not use services like this often, and there are gotchas in the process.
Used this for a move of about 1000 miles.
They gave me one price, but when I told them that I wanted their 6'x7'x8'H relo-cube dropped off sooner, the price went up by a couple of hundred dollars. I did not get the original quote in writing, although I wrote it down when I first got it, and I don't think this was particularly fair. Stars deducted for this.
IMPORTANT: The cube did not include any pads or tie-downs. I was not even offered a way to rent these, and believe me I asked. Worse, I had no clue what the anchor slots inside the cube were called, even though I'd used these before in a truck rented from Home Depot, which included the tie-downs in the rental. Turns out these are called "e-track," and the tie downs and hooks for these are available at places like Home Depot and Harbor Freight (good selection there). Now I know.
All that said, U-Pack were responsive on the phone, and were clear about when they would drop off, picked up on time, and gave plenty of notice about drop off at the destination. They also dropped off a second relo-cube which was completely free if we didn't use it, and a few hundred dollars if we did. Happily we did not use it and were not billed for it.
And the cube arrived with the insides looking like the day they were packed. I guess we did a very good job packing and securing the contents, and I think it was handled reasonably well by them.
INSURANCE - IMPORTANT: Our stuff was only insured for 10 cents a pound by U-Pack. If the cube was fully loaded and contents was completely destroyed, this would have paid us no more than $ 250.00. For under $100.00 with a deductible, you can get replacement insurance. We got this, did not need to file any claims, but I consider it money well-spent. FYI, I used movinginsurance.com.
Also IMPORTANT: Lastly, be aware that you will have only a limited time once the cube is dropped off, or you will be charged daily or monthly for it. In our case it was 3 business days, and then either $50/day or $150/month - a bargain compared to the daily rate! As I understand it, you do need to let them know in advance if you want it monthly.
FINALLY: Called 3 times about having the relo-cube picked up. Once to make sure I had the dates right, so I wouldn't be charged for another month. Another call to arrange pickup, and a 3rd to re-confirm the pickup date, and make sure I wouldn't be charged another month. The next day: I get an email: a charge is made to my credit card for.... wait for it .. ANOTHER MONTH (Really???). When I called the number on that email, I was told that they never got the pick-up order. Finally, the charge was reversed, and the cube was picked up at last. Geez. read more
