Warning!!!
I wanted to share my experience with Pink Zebra…read moreso that others can consider this while deciding which moving company to use.
I hired Pink Zebra for my move from a townhouse to an apartment, all within the same apartment complex. Their quote was similar to others I received, but I chose Pink Zebra due to a recommendation from my leasing office. I chose to add higher insurance coverage for an additional $251.
First, they showed up to my new address, not the old address. Not a good start. Once they started moving items the movers were extremely sloppy with how they handled my belongings in the move out of the townhouse. They were taking furniture down the stairs by turning it upside down and sliding it on a blanket. This included dressers and chest of drawers. Obviously, this caused damage to the items. Other furniture items were also damaged by scraping them against walls and door frames. All my belonging were taken out through my garage. When they finished moving the items out I found screws, broken wood pieces, and a metal bracket on the floor of the garage. I saved those in a bag.
Once the movers started bringing my belongings into the new apartment, more damage occurred to the furniture and the hallway walls outside my apartment. Again, hardly any care was given to how things were handled. There were scuff marks on my leather furniture caused by them sliding the seating across the carpet in the hallway and through my door frame. This was not a surprise as the furniture was not wrapped in protective blankets. They were in such a hurry to leave they did not reattach the mirror to the dresser. They just left it leaning again the bedroom wall. Also, since they broke the frame of my sleigh bed, they could not assemble the bed. The bed frame, headboard, mattress, and box springs were left leaning against a wall. This left the room unusable for 3 weeks.
I moved over 50 moving boxes myself a day before the movers arrived, for which I'm so grateful. I can only imaging how much more would have been damaged had I let them move those boxes.
Among the damaged items were a leather couch, leather loveseat, leather recliner, wood coffee table, wood end table, wood dresser, wood chest of drawers, a second wood dresser, wood desk, and wood sleigh bed.
Once the guys were finished, the lead mover apologized for the damages and said someone from management would be following up with me. I ended up having to follow up with them multiple times before a repair person came to fix the damages (3 weeks after my move). He was not able to fix the broken desk drawer, and the owners offered me $30 since a replacement drawer could not be found. They explained they were only offering $30 since the desk was still usable. When I pushed back they upped the offer to $50. No way I can buy a replacement desk for $50! Eventually, they offered me $228, so I could replace the desk.
Even though no FINAL bill was ever given to me, Pink Zebra charged my credit card the day of the move. The amount they charged me was the amount listed on the ORIGINAL estimate. HOWEVER, THIS DONE WITHOUT ANY CONSIDERATION GIVEN TO THE EXTENSIVE DAMAGES AND WITHOUT MY CONSENT. CLEARLY, an unethical business practice.
All of my conversations after my move have been with the owners, Brian and Erin. In my many interactions with Erin, never has she apologized for the horrible service her company gave. Ultimately, her husband, Brian, did apologize and mentioned disciplinary action was taken to those involved in my move. For a company who lists on their website "remarkable customer experience", I received anything but. Please see the photos below showing some of my damaged items.
Based on other Google reviews, some appear to have had a better experience with Pink Zebra. As I explained above in detail, my experience with them was horrible. Please be cautious when deciding on which moving company to hire!
This situation is being turned over to the Missouri Attorney General's office for their follow up. I will update this review as more information becomes available.
