well, first off I've had a storage unit here for over a year from the first or second month. I got…read morethe storage unit. I asked him if they could replace the lightbulb. I've still never spoken with anybody and I can't reach it because it's an extremely high ceiling and I couldn't even reach it with my 14 foot ladder and nobody has ever even attempted to do it. I have been here when people who work here were on site and I've been here many times besides that I also pay for 24 hours access and the third time I used my 24 hour. The police department came in harassed me asked me to search my vehicle while I was at the dumpster and. Until they spoke to and found out whether or not they wanted to press charges on me detained me for over an hour harassed my handicapped friend who is in a wheelchair made him get out of the car also searched another person that I was with, and after they found out, there was nothing that I was doing wrong. They never admitted it nor did they feel the need to address it and I have called left multiple messages got no response back or phone tag and when I left messages are called during business hours nobody answered or nobody responded back to me. I've maybe two phone calls back out of 10 or so that I've made this place is a freaking Joke and that they're charging extra for 24 hour access and charge me for about six more months of that after I decided, I wasn't gonna use it since I got harassed by the time I did they continued to charge me even locked me out of my unit because of because I was late on a 24 hour fee payment and I have made 3 to 4 months rent paid upfront every time, but I thought that I had canceled 24 hour access since obviously I couldn't use it without being harassed by the police and I still paid for pay for it till I spoke with somebody on the phone, which was about six months after I stopped accusing it nobody has this either

Today was the first day I went to put my items in my unit. first when I pulled up the app kept…read moresaying no acces. Then it blocked me out after using the right code from the get go. Found my unit and it wasn't a lock are anything on the door are on the inside. it was very trash. originally bought a lock when I set all this up. Talked to customer service to find out I still needed to buy a lock they did say it would be credited but I'm still not ok with that what if I didn't have the money for that. When I left I got stuck only because the app access wasn't working again so I had to get out my truck and enter the code manually.

I have been renting at a storage inn Lansdown since September 2022. The facility is well…read morekept.Always clean and the prices have everywhere else beat. I know this because I have thoroughly shopped around. Above all this customer service has been top-tier.John the storage manager has given myself and my family Gold standard customer service. I would never go to another storage unit because of him. It is also a very safe and secure unit.

Great facility with easy access. Clean and well organized. The property manager Matt was easy to…read moreget ahold of and great to work with.

There are many different sizes of storage units and are priced competitively offing a great value…read more kayla and James are always onsite and very helpful

I would just like to say that since storage rentals of america took over, that there have been some…read moremajor improvements. Not only to the property but staff as well. The property manager is extremely helpful and very nice. She will go up and beyond her role to help in any way she can. Keep up the good work. Look forward to seeing the remodeling get underway.

I haven't ever personally had a storage unit, but these are super nice! The units themselves are…read morelocated inside, so they're not as subjected to the elements. They're also temperature controlled. My friend says she pays about $130 per month for hers. It seems a bit pricey to me, but you know your things are going to be safe and guarded from mother nature. The location is convenient as well. They're right down the road from my apartment. If I ever decide I need to store some things, I'll be coming here first.

Free Storage truck... Just need to pay for gas when you store your stuff here. That makes me a fan…read morefor sure!

This was my first time using PODS and Karl was helpful and knowledgeable when he dropped off our…read moreunit. He along with the PODS customer service team made this an easy process. Billy picked the unit back up and gave us helpful advice for packing our next unit. I recommend this service to anyone looking for a convenient move.

My experience with PODS was extremely disappointing and demonstrated a complete lack of…read morecommunication and customer service. My POD was scheduled for delivery on a Saturday. Throughout the day, my delivery window continued to be pushed back. Around 4:00 p.m., near the end of the first delivery window, I called PODS and was assured that my container was the next stop on the driver's route. After waiting another two hours with no delivery and no update, I called back. This time, I spent more than an hour on the phone before finally reaching someone at the national call center. Only then was I informed that my POD would not be delivered because the driver decided to end their shift early. What is most frustrating is that PODS never contacted me to let me know the delivery would not happen. In fact, the online portal incorrectly showed that my POD had already been delivered. Had I not called, I would have had no idea what was happening. As a result of PODS' failure to communicate, I incurred multiple additional expenses and disruptions. I had to pay a fee to reschedule movers who were booked for Sunday, rearrange another moving appointment later in the week, coordinate with my tenant to extend use of her parking space for the container, and even change a flight to accommodate the delay, resulting in additional out-of-pocket costs. After all of this, PODS offered a credit of just $27.65. Delays can happen, and I understand that unforeseen circumstances arise. What is unacceptable is the complete lack of proactive communication and the amount of time I had to spend chasing down basic information. I wasted more than three hours on the phone that Saturday simply trying to find out where my container was and whether it would arrive. There are many companies offering similar moving and storage services. Based on my experience, I would strongly encourage prospective customers to consider those alternatives. This was one of the worst customer service experiences I have encountered, and PODS showed little interest in taking responsibility for the inconvenience and costs their failure created.

Communication. We had an estimate in person. He was supposed to get back with information about…read moretransporting a car. Never heard back. Turns out he went on vacation and turned us over to the scheduler.

These guys were true professionals! They moved us from a high rise condo to a house all within St…read moreLouis area today. We had them move our belongings only, not pack for us. Both homes weren't the easiest (having to wait for elevators and a split level house with multiple stairs), the guys kept a positive attitude and did everything with efficiency. They were also very respectful and gave a lot of care to not scuffing walls or hurting furniture. I would absolutely recommend them for a move.

Nice new, clean and convenient storage facility in Columbia, Il. The owner and manager is most…read morehelpful and accommodating. Gave me a great deal on move-in. Can handle vehicles for a very fair rate. Very accessible facility, kept clean and orderly. Glad to have found such a friendly and efficient storage unit, the best in the area, by far

Jerry and E were very helpful and went above and beyond in helping me move some very heavy desks…read more I highly recommend them.

These guys were upfront, honest, and extremely reliable. They came thru in the most needed way and…read moreI cannot appreciate them enough!!!! recommend