I gave them 1 star, cause there was no option for 0... First they didn't charge me the 1$first…read moremonth as advertised, I called and spoke to a manager, who said she would have her higher up contact me,...never happened. I have left several messages, and never get a call back, I have never even been to the facility. Never used the unit, never even opened it. ***HORRIBLE SERVICE AND CUSTOMER SERVICE.*** Don't rent here or with this company, unless you love being ignored.

Erin is hands down the most professional, knowledgeable, most helpful and kindest manager I've ever…read moreknown (decades). 1,000,000 stars!

Fast and very nice and respectable.Did a really good job l made the move earlier. Clean and neat in…read moreinside as well.

Experienced 5-star customer service from Lonnel. Appreciate the mix of professionalism and…read morefriendliness! Would definitely recommend this location and stellar staff.

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

I have been using this location for several years. Prices are competitive and management is…read morefriendly. I appreciate 24 hour access and the fact that they have an on site manager.

HORRIBLE management team whom conducts shady business. I have had a unit here for two years, upon…read moreuntil a recent management change I had zero problems, everyone I spoke to was kind, considerate, compassionate and friendly. Since the new management change it has nothing but rude, inconsiderate, and unfriendly service. My biggest concern is they turn off your ability to pay your bill to make it extremely difficult for you, your unit then falls in default therefore allowing them "legally" (so they have it worked out to be) to auction your unit for a far larger profit. DO NOT RENT HERE.

This review is for the storage unit. I had a enclosed utility trailer stored there. It was broken…read moreinto and everything was taken. What upsets me, is ALL of the main cameras did NOT pick up any footage of the two stealing my equipment. They cut the fence on the opposite side of the lot and walked all they way to my trailer which was on the other side. The only camera on my side was just a trail/deer camera. Really, This is you camera setup for your security. Also, my monthly rent went up last summer due to they said they hired a full time security officer on site. This security comes in every once in awhile. The is NO FULL TIME SECURITY OFFICER ON SITE. Last summer as well, Someones RV was stolen and recovered in Wentzville. I HIGHLY recommend you DO NOT store your belongings here as they are not equipped with good security or cameras.

Really like this place but tonight while working on our camper trailer, a guy with a early 2000's…read moreChevy 2500 Duramax kept circling us and complaining the security guard wasn't there. He was only circling where we were and then followed us to the front gate. But we forgot to make sure we picked up something and went back to our trailer and he followed us right on our bumper. He then proceeded to follow us back to the front gate to leave. We got out of there as fast as we could. Felt unsafe and uncomfortable

Our situation... Needed to move furniture from Kirkwood to Jefferson City for our daughter who…read morejust graduated college. Next to -0- packing or boxing. Estaban and his team were great to work with. They were pleasant, professional and respectful of property. They were also highly efficient and got the pack and load/ unload done quickly so they were respectful of time. They delivered without any issues or concerns. Definitely recommend them.

Dont trust them! All fake reviews on Google. They dont want to work, they just want to charge and…read morerip you off... Extremely frustrated with their services. Undependable! A total scam!

Always quick and efficient service delivered from the staff. Team is helpful and accommodating when…read moreneeded.

we have been with Andrew and Ashley for over five years they are always helpful, and go the extra…read moremile to make sure we are comfortabl. If anyone needs a honest dependable storage unit W. Florissant location talk to Ashley or Andrew they are number #1!!! Excellent Customer Care NOT Service they actually care !!!!!

These guys are amazing. From packing fragile pieces to moving your entire house. Thank you Chris,…read moreNick and crew, they are top notch. They were able to move us out of a house we had lived in for 18 years and haul off all unwanted items. It is awesome to have them unpack and help me find new homes for all our things. You will not find a better price then Dielman moving and storage. I highly recommend them for your move!

They were super friendly and gave us a pretty reasonable quote. Unfortunately, we went with their…read morecompetitor, who did a pretty bad job. Looking back, we would have used them and will likely do so next time.