Such a great experience at this storage unit! I went online and reserved the unit. I then came in…read moreperson and the employee, Shalonda, was very helpful and kind (even if I was tired, and probably cranky, after a long drive). She let me know where to go in the space to get to my unit and even called me when I went around the unit again to ensure I knew where I was going. I really appreciated her kindness and going out of her way to help me.

I *was* thrilled with doing business here until today. My items were safe and things appear clean…read more It's the greed that has soured the whole situation. I have been a loyal customer at this location since 8/2023. I rented a 5x15 unit. Now they want to jack the price up to $164/mo on 6/3/2026. I was curious so I looked online - my EXACT locker is going for $64/mo if I was new. So I was being punished nearly $100/mo for being LOYAL?!? Surely there had to be a mistake, so I called. The person I spoke with confirmed that I was being penalized for being loyal and a new person would pay MUCH less than I would. I gave them the opportunity to match the rate for a new customer - as advertised online - they refused. They insisted I pay nearly $100 more than the ADVERTISED price!!! BEWARE!!! -- edited to add that the response below is MORE SCAMS!! I called the number listed and it routes me RIGHT BACK TO THER PERSON WHO CAUSED THIS MESS!!! SCAM! SCAM! SCAM!!!

I couldn't be happier with the service i have received at A storage inn…read more I reserved my unit online late at night. First thing next morning I got the confirmation call from Jeff, the manager. I told him I would be in the next day. I didn't make it but went in on a Saturday shortly before they closed. Jeff didn't at all seem bothered at my late arrival. We discussed the prices and they had gone up a little vs the online price, without question he honored the price and we went to look at the unit. It was POURING rain and he grabbed an umbrella, made sure myself and my 1 year old daughter were dry while he got soaked. Getting my unit all ready to go for me to move in and the paperwork, he offered to hold my daughter for me, she went right to him. (He isn't creepy lol, he has kids and was offering to help me out and was very kind) so I filled out the paperwork. He went over insurance with me and did not pressure me at all! I did opt for the cheaper plan because we didn't have a big unit. I am very happy about where we chose to store our stuff for a short time here with A storage Inn. I can't recommend them any more! If there were more stars I would give them! Thank you Jeff! You made the process easy and we're great with my daughter!

I spoke with both Pat and Keith I'm regard to getting a storage unit. Both were very kind and…read morehelpful. It was an easy process and a great deal!

We used Storage Masters Chesterfield to store items from my mothers home when she moved to senior…read moreliving in Chesterfield. Mark was particularly helpful in helping us choose the size unit that was right for her things, based only on photos I had taken of her things. He saved us even more money by recommending we take a 2nd floor unit in their temperature controlled building, since we would be going in/out a lot to the unit. Used their truck for a nominal fee to move the things into the unit, and once I got the hang of using the cart and elevator to bring things upstairs, all went well. I recommend using Storage Masters Chesterfield for whatever your outside storage needs are.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

I chose Storage Masters as they had the best price during my search for a place to store my things…read more I signed up online which was a breeze. Diane in the front office couldn't have been more kind. She took me on a tour of the facility to see where my locker was going to be. She got me all setup with a free lock to use as well. She made sure there wasn't any questions I had with the paperwork. When I needed to change locker size due to needing to store more stuff, Diane was there to make the transition painless. She showed me where my new locker was going to be and made sure there were no questions left unanswered. The extra mile she went was much appreciated. The Facility is clean and well maintained. Plenty of moving supply options. The ability to rent their moving truck is a huge bonus. I would recommend them to anyone that needed a place to store their stuff.

While staff was always really kind, office hours are very odd (only Monday, Wednesday and Friday)…read more Biggest disappointment was finding MOLD on items AND many BROWN RECLUSE SPIDERS. We only stored our items for a little over a month...

They never raise the rates! They have excellent quality storage lockers! The value is beyond…read moreunreal, especially compared to anybody else! And if for some reason, you have a problem with your card, they will call and remind you!

Gail was very friendly and helpful. The grounds and units are extremely well kept and clean…read more Highly Recommended.

looking For person who purchased my unit. I never got a final notice of Sale of my unit. had my…read morechildren's medical documents in there. unit #7754. sold between January 25-February 25. Was told "nothing they can do". Destiny Dwyer.

Customer service was amazing. Clarence was very friendly and helpful in picking out the correct…read moresize unit. My unit was clean and in working condition. I like the security of having the gate, a pin pad on each section, and two locks on my unit. Would definitely recommend.

Great service. Martha us definitely a credit to your organization. Unit was clean and well litread more

I am so sorry to leave this place. I've had my stuff here for several years, and A1 has always been…read moreprofessional, clean, and attentive. I was traveling all over the country, and never worried about my stuff thanks to the manager Wilma and the staff at A1. Even when my cc was compromised they were understanding and patient. I finally had to move out today, and Wilma could not have been more helpful. If I ever need a storage unit again this is the only place in StL area I will go. Highly recommend this place if you need any size storage unit in the area. Thanks A1 !!

Had a great experience renting from this business. This was actually the third time we had a unit…read more Very clean and well lit. Very secure as well.

I live three hours away and didn't cancel correctly after not needing the unit. The owner was…read moreamazing he not only got it fixed but he credited my bill because it was unused. I would definitely use this storage again. Thanks again !!!! I'd give you 100 stars if I could.