Ample storage was a 5 star place of business, quick response to inquiries or issues. A Very…read morereasonable and friendly owner who was involved. Unfortunately it sold to some A hole. They raised the rates and never informed clients. Then they charged late fees double the increase price and put locks on storage units and blocked you from entry by deactivating your entrance code without ever informing you. No one is ever there on site, No one ever answers the phone now and the recording says we are on another call or out of the office. BULL S. 3 weeks later and the locks are still on the units even after the increases were paid. No one returns or answers the phone. Now the mailbox is full and you can't even leave a message, its a endless loop telling you to leave a message but you can't. AVOID AT ALL COSTS!!!! If I could give a 0 or a negative number I would. Customer service or Human Courtesy does not exist at this place. Reporting to the BB bureau and letting YouTube know! I might add that I have not missed or been late with a payment in 4 YEARS!!!

My realtor recommended Ample Storage St. Charles due to the location, price and past experience she…read morehas had. The facility is clean and well lit at night with easy access. I was no longer needing to store my stuff there and had a few days off and cleaned it out on the last day of the month. I called to find out if I could close out my account and Scott graciously waived the 10 day notice so I didn't have to pay another month. Thank you Scott and Happy New Year~

Tyler is a real good man he Took care of my son's need for a storage unit had just what we wanted…read more Very competitive prices super clean facility easy to get in and out of highly recommended.

From the owner: Fountain Lakes Storage is the Top Rated Local® storage facility in St. Charles, with self-storage…read moreunits in three spacious sizes. All of our storage units are climate controlled, and we monitor our secure indoor storage facility with high-definition security cameras to ensure that your belongings are kept safe at all times. Plus, we offer affordable storage solutions for students who attend St. Charles Community College, Lindenwood University, Washington University, Saint Louis Community College-Meramec, and St. Louis University. If you are looking to rent a self-storage unit in St. Charles, look no further than Fountain Lakes Storage. We pride ourselves on providing exceptional service at all times, and we keep our conference room stocked with everything you need to manage your business, including printers, office supplies, and more. Need a little extra help moving things to and from your storage unit? We are happy to supply moving boxes, packing supplies, dollies, and handcarts for your convenience. Tenants also have access to our call center and can pay their storage bill online. Fountain Lakes Storage is centered in between the St. Peters and St. Louis area. Our brand new storage facility is easy to get to via several major highways and roads, such as 370, I-70, and Highway 94. We're minutes away from New Town, St. Charles, St. Peters, Bridgeton, Kampville, O'Fallon, and many other cities nearby...

The storage lot has great rates, for short or long term needs. The lot is secured with a 24 hour…read moreaccess coded gate. The owners were easy to work with and made the rental process smooth.

I couldn't be happier with the service i have received at A storage inn…read more I reserved my unit online late at night. First thing next morning I got the confirmation call from Jeff, the manager. I told him I would be in the next day. I didn't make it but went in on a Saturday shortly before they closed. Jeff didn't at all seem bothered at my late arrival. We discussed the prices and they had gone up a little vs the online price, without question he honored the price and we went to look at the unit. It was POURING rain and he grabbed an umbrella, made sure myself and my 1 year old daughter were dry while he got soaked. Getting my unit all ready to go for me to move in and the paperwork, he offered to hold my daughter for me, she went right to him. (He isn't creepy lol, he has kids and was offering to help me out and was very kind) so I filled out the paperwork. He went over insurance with me and did not pressure me at all! I did opt for the cheaper plan because we didn't have a big unit. I am very happy about where we chose to store our stuff for a short time here with A storage Inn. I can't recommend them any more! If there were more stars I would give them! Thank you Jeff! You made the process easy and we're great with my daughter!

I spoke with both Pat and Keith I'm regard to getting a storage unit. Both were very kind and…read morehelpful. It was an easy process and a great deal!

The team was excellent. Moved a refrigerator from my in-laws home to mine. Tight squeeze getting…read moreit out but the team figured it out. Great team; would highly recommend.

Great experience! 2 guys helped memove from my apartment to a house. They were fast & efficient!read more

Aaron was so knowledgeable and informative…read more Aaron was very thorough and detailed. Aaron even walked through the units and measured them so we saw we were getting exactly the size it stated. The units were very clean. The place was very nice and there levels. Plenty of storage. I feel our items will be safe!

Did online reservation yesterday and got all checked in today. Prices seem reasonable as of now as…read morewell as the facility is newer. Clean, friendly staff, flexible month to month options, and conveniently located. I will say they need to adjust the google gps location as if you take it you will end up in the neighborhood behind at a dead end. I will update my review when we check out in a few months

Used them for about a year. No issues whatsoever. Everything was clean and dry and the price was…read moreright. There were no rent increases for me. I started off with a 12 x 12 then after I liquidated a few things moved to a 6 x 12 I think and saved some money. Finally got rid of everything and left with no issues at all. Doug and the staff were very accommodating to all my needs over the last year, I wouldnt hesitate to use them again - thanks guys Dave

Doug was very nice and accommodating. He explained everything in detail and showed me around. I…read morewent to other storage facilities and Doug was by far the most congenial and helpful.

First rate company! This is the first time, after many moves using many different companies, that I…read morehave actually had a positive experience with the movers. Russell, in the St Louis office, was always helpful and courteous. Moreover, he went out of his way to problem solve far more than anyone else I've dealt with in the past. When the movers could not get a large bookcase up the stairwell to my second floor apartment, he personally came to the rescue, with two assistants, to figure out a way to successfully get the piece up the rear staircase and into the appeasement! The New Jersey office, which handled the pick up stage of my move, from Far Rockaway, handled the survey and pricing in a professional manner. When the coordinator became unavailable due to a medical emergency, her office seamlessly picked up the slack, and handle my inquiries in a professional and polite manner. No long distance move happens without problems, and this one was no exception, as the movers did break a window, and arrived one day after the due date (hurricane Sandy hit that week). However, this company worked with me throughout, and managed to resolve any and all problems which inevitably arose. I would, without reservation, recommend to anyone to use this company. They are not the cheapest (at least the quoted price), but you definitely get your money's worth in professional service, and piece of mind. I've been suckered by low-ball quotes in the past, only to be extorted for more money in the middle of the move. This time, my actual price came in several hundred dollars LESS than the survey estimate, as my actual weight was less than the survey estimate.