Harrison was extremely helpful! He helped with the coordinating a family member who had a storage unit but since deceased. He earned 10 plus stars. Thanks again Harrison. read more

Do not rent here. The 1st floor of the indoor storage is rat infested. The are rat feces visible around the units doors. The unit I had here had only plastic bins, but the room and boxes were covered in feces and urine. I have moved out after using the location for more than 5 years. There are no carts to move you boxes, it is really gone down hill. read more

Had a unit here for one month. It was broken into. I immediately moved out of the unit. They refused to prorate me on the unit. The district manager called me a week later and said they would refund me for the whole month. Never saw the funds returned. I would rate them zero stars. Better, cheaper and more secure units at other storage places. I found one same size for half the price. read more

Public Storage - The hole left by tweekers that broke into my unit to access the other units. Cut the metal slider the lock was on. Not secure at all. - Self Storage Near Me - Portland, Oregon

Lisa was a very helpful insightful employee and she helped us find the perfect storage unit in a quick and efficient manner read more

Public Storage - Self Storage Near Me - Portland, Oregon

Very helpful. Had a rate increase and I spoke to the employee and she was able to defer the increase for 3 months.

I was able to fine a storage company close to my home. Registration was done online. Which actually works. I haven't seen the place being disabled it's hard to get around. So my niece took the first load to the unit. My mistake was I didn't know that it's not open 24 hours. So I received a reminder text and email about the hours you are allowed to access the site. The rates are reasonable, the location for me is great. read more

Easy registration, extremely responsive, convenient. It's not fancy but serves the purpose

WARNING you have to be out moved out by your monthly contract date or you will be charged. They will not prorate. They charged me $164 for half a day. Even if you have complications from surgery, COVID restrictions, or riots going on. I was a tenant for over a year. This company doesn't give a crap about their tenants and are only here to make money. Climate controlled environment was almost never the case. Cold in the winter and hot in the summer. Was dirty on move in and if your neighbor has smelly or buggy stuff it's coming over to your stuff so beware! Also you are required to buy their insurance even if you're covered. Total scam. I will never use this company again. read more

James is AWESOME! He was very friendly and had all the info I needed and was very helpful with my situation. I really appreciated his hard work! THANK YOU! I highly recommend this storage facility! read more

Betty was awesome and very helpful. Very friendly, the small talk felt really natural. We are from out of state and she gave us a warm welcome too! 10/10 read more

Just moving in impressed with how clean it is. The staff are on top of things feel my belongings are safe with the ladies working great place with the exception of the guy working closing shift Monday night who was so rude I started immediately calling other places. Only reason went back is that all other storage places were closing for the night. Thank you ladies for changing my view on the business. read more

Everything seemed to go very smoothly. My only concern is that the secure door that is supposed to be locked with a key code to enter, looked like it had been broken open. So I really hope that's addressed, seems like a pretty big security issue. read more

Oh my God. SCAM, SCAM, YOU FOLKS ARE SMOKED THE F OUT. Do NOT, I'm so serious, LEAVE THIS ALONE. Absolutely STUNNING In the humiliation trying to mess around and get storage. $1.00? Haahaa, no. Try $49.99. You don't have the "Special" lock. You don't have the "customized" insurance. I paid $49.99 to be HUMILIATED In the parking lot. Online? Not at all. You can certainly pay online, but you are not getting a code unless you PERSONALLY hand someone NOT masked your hard copy of your ID. You can definitely pay for nothing with your DL number, but you can't get in or have any code unless you jump through 10 hoops, lift your left leg and cluck with a neon crackhead sign in the parking lot. First I pull up to finish my reservation. I'm MOVING, Not a criminal YO. Appreciate the security, but please don't lie with your fake offer to help me. You were headed for the door as soon as mr trans bad investor with your hard no because you decided I need to physically hand over my ID. Huh? They were having a staff meeting, so don't try to soothe anyone with a fake ass apology. I had to get OUT OF MY CAR AND WALK INTO A ROOM FULL OF PEOPLE 3 times! No pPE. I pray They don't pass any germs on, I was so embarrassed and shocked at this nonsense, I can't breathe right 2 hours later. They refunded my money but no receipt of it, so I had to go back again and this loser insults me again. They already "refunded me" but didn't bother to say anything, I spent several minutes rummaging through my car looking for my HARD ID, but I am wondering huh? Were you laughing at me or something? Y'all don't even want anyone renting your supposed rat infested property. It's a trap. I have to call it a blessing from God that I could not find my Drivers license anywhere, but I pulled over at the gas station 2 blocks up and it was right there! Thank you LORD! I didn't even get IN THE DOOR. It is probably easier to toss your stuff out and shoot your face off than get into this and back out without losing something. I had to call my bank, I would not be surprised if they make me pay for the honest review. Eat a banana and F off. I'm humiliated. Seriously? I have to dig through my car surrounded by people with all my stuff because you what....what? I'm shocked. Don't go ANYWHERE NEAR THIS NONSENSE. I'm astonished. Wtf happened to customer service or decency or anything like humans do? I'm sorry if you invested in this crud, y'all are the most disgusting wannabe "investors" aka "we think we are smarter than you but can't be trusted with your stuff but pay us" and you don't have any decency to allow me to finish my reservation OR GET IN PAST THE GATE? Absolutely disgusting behavior. H E double hockey sticks NO. It's your $50, but I swear you don't even want to try. I don't have any idea where I am, wasted 5 hours of my life, I look like crap because I am moving around and now I'm stuck somewhere? With my car full of shit and people thinking I'm a bum. I didn't even have time to read the terms and conditions, but you hoes are the most unfriendly business people on earth. Wtf is wrong with you? Don't do it. Honestly. Wow. I only overheard a snippet of this training they were listening to, and we were they, and don't let them something. I don't even wanna know. You people are embarrassing and really super fudged EVERYTHING for me. And that $1.00 stuff? NOPE. They swear until you pay that it's 30 days. The first guy who said something quick as oatmeal told me I was paying for 30 days, and yes, I felt extremely rushed and insulted. I had to get out of my car and expose myself to germs and humiliation and pay for it? But did not get storage, and I am stuck now. Like in a strange place night blind with my belongings in my vehicle. Absolutely not. I am astonished at this whole situation. Wow. Still blinking and shaking my head in disbelief 2 scary and embarrassing hours later. WORST DECISION AND SCAM I've ever seen from a "business." You hoes go home. Even that grinch from Walmart is not going to make me want to knock her off the ugly tree. She is depressing, but y'all are lazy and don't know how to handle anything. Clearly you don't know how to dress and 0 people skills as long as I'm talking. F you and not even a chance you are sorry. 2 texts taking my money, nothing to confirm giving it back. NO NO NO, Don't do this scam. It's not even okay. $50 and you are still a big 0. No stars. read more

It was nice to be able to go on line and take care of everything, it was so easy. And the day before I got all of my codes for the gate and they left me a lock to use, i forgot to get one. And the prices where so affordable. Thank you to the management. read more

You know what? For the area this facility is in, it's in decent condition with well ran security. Got the abuse this place suffers its well maintained. The customer service I received while checking in/signing up was top notch. Great information and excellent communication made for a great experience. Also i'm pretty sure it's hard to beat the prices. read more

horrible customer service and nobody ever in the office. the property manager and her boyfriend have very poor communication skills and behavior. she cursed, lied and made a scene because she was blocking the door to my storage unit. she has lied so good on me that I now have to move my stuff out. please don't use public storage, you will regret it. read more

the Service was so good people are kind easy to talk to and it's a quick and easy process the people here are very informative on what's happening. read more

Debbie was the manager when I rented a storage unit years back. I was so happy to see she was still there to greet me again. The website makes it very easy to get started and you receive a quick response to get a scheduled time to come in. The process all around is fast, easy, and friendly. Not to mention the great rates! This is my second time renting at this property with quick access to the freeway. I highly recommend! read more

I had I had a wonderful time online and not having to deal with the traffic and going going there it was such a great thing to have such a cool experience with Public Storage for never in my life did I ever have one before thank you one other thing app is really light and cannot see it read more

We stored all of our belongings here for about five months. When we toured the facility, it seemed comparable to similarly priced places. The unit was swept clean and our only concerns were how thin the walls between the units seemed to be and that it appeared that a very small person could wedge between the top of the wall and the ceiling. But this seemed unlikely - it was just a little disconcerting that there was a visible opening. When we cleared our items out, five months later, we found rat excrement on the ground and on some of our boxes (thankfully we had wrapped most of our furniture) and one of our bookshelves was water damaged, as was a box of books. We looked at the ceiling and noticed that there was a hole that appeared to have been repaired with duct tape, which was now dangling from the hole. Additionally, there were several times when we went to the office with a question/need and there was nobody there - only once was there a sign that said they'd be back by a certain time and they didn't return for 15 minutes after the projected time. Given these standards of (lack of) cleanliness, service, maintenance, I don't foresee storing items at any Public Storage facility in the future. read more

If I'm gonna give money to anyone, it's Public Storage. Every person, every visit, every call was received with a great personality as they went above and beyond to give great customer service! This location has Debbie, who really truly went above and beyond to make things work for me to get the best deal possible. She was patient, thorough, and had a great personality! The only reason I am not giving 5 stars is because she assured my mover, who is also my Dad, that his large commercial freight truck could fit the loop around their facility and he got wedged in trying. Luckily he's a badass driver and with time and patience he was able to free himself. So just a heads up, if you have a large truck just back out the way you came in. read more

Timisha was so professional and courteous that I would overlook any logistical problems that may arise because professional customer service is just that important to me. Of all of the places that I have had to do business in Portland this stood out as the biggest pleasure thanks to Timisha's incredibly efficient and competent efforts. If any of the higher ups in the company are reading this review then you should know that if you want to turn your yelp rating around promote this woman and let her represent your 99th and divisiion location. She deserves it and so do your customers.... She's already gotten your first 4 star rating. I rated 4 stars because I'm sure with Timisha at the helm there would be at least 1 star worth of improvement and probably more. Thanks to whoever hired the best rep p.s. could aspire to have! Best part of my day! Toussaint L.Clay www.orcascapes.wix.com/home read more

I made a reservation two weeks in advance to secure the rental size I needed and when I arrived they have given away my reservation to another customer. They told me when I arrived that this worked on a "first come first serve" basis even though I had reserved a spot and confirmed it twice over the phone and received an email confirmation. After telling me this they tried to give me a smaller unit, a unit that wasn't climate controlled even though I had requested that, then tried to tell me to go another location across town. Eventually they admitted they had two smaller units and I had to communicate with the district manager about some sort of compensation for waiting around with my moving team for hours. I tried to get the two units at the price of the first one I reserved but they wouldn't accommodate. They said that in the end I would receive one month free for both of my storage units.........disappointed read more

Clean, good price, great customer service. Safe and secure. Would like to see the elevator fixed.

This place is horrible and completely negligent of your belongings. I found a cockroach on unit door next to mine investigator informed the front desk and they refused to exterminate or take care of the problem two months later the issue still went on and all my belongings were will and enchanted with cockroaches the places I'm currently the customer service is ready and they have false advertisement read more

I had a great experience coming here today for a last minute storage rental. Debbie and Kara were super helpful. They found a unit for me at another location. They were extremely informative and knowledgable. I'm very happy with the help I received at this location. read more

Been coming to this location for a long time, Debbie is always very friendly and efficient, if your looking for safe secure storage with a pleasant person this is place! read more

loved the location for large truck mpvers to get in..large wide drives..Debbie is great! Very kind and helpful...clean property..thanks for your help help today Debbie! read more

I am looking for a place to put my things while I am going out of country. I've been looking into many different places and feel this is the one I will put my furniture. The girl in the office was knowledgeable and friendly. I was given appropriate time to see a unit, and all the information about renting here. I will come back. read more

The security there is good and the storage area was clean a had ample space. The young man Greg had answers to all my concerns. The parking lot isn't big,so park your truck on the street and walk to the office first, read more

This is NOT recommended to anyone for storage of valuables. The place is dirty. There are rats (I continue to see the feces);you pay extra for a "heated" unit, which is a joke."Heated"just means a light fixture.Oh,and you pay more for your stuff to sit on some boards (to protect..from what?..oh,yeah,..water) So I guess water seeps in.The "1mo. free"is ONLY for NEW,BRAND NEW, customers. So if you've EVER used P.S., nix on the "1st mo. for $1" scam.Lets see,..there are NO GARBAGE CANS! Geez! you have to wait til lights go off so cameras don't see you leaving stuff you don't want. They will charge you for anything you leave. Rent is way too much and the FEEs are hidden,of course, There's no gate for security!Yikes! WTF!? Last but not least, you gotta buy THEIR lock and it's nonrefundable. read more

I had a great experience over the phone and in person with Debbie. The entire process has been smooth and easy as can be. Highly recommend this Public Storage location to anyone in need. read more

Just went in yesterday met with Keyondra, she was a big help with great knowledge about property and size of units. I will be back soon to rent from Keyondra and thanks again for all of your help. read more

Debbie was awesome, she was also very helpful and customer friendly and we like how she lead us in the direction of someone who could give us a unit to our size and liking. read more

I would never recommend this public storage to anyone. The $1 for a month deal is false advertising! I made arrangements for today 1/25/14, and verified it would be $1 and the lady I spoke with over the phone said yes a $22 administration fee. So I responded, "$23 in all from 1/25-2/25" she said yes and they could prorate each additional day after in February if we needed it longer. I told her it would be for one month or less so the deal would be perfect for us. She said u may need to purchase a lock and I said I had a ps lock. Yet once there they said I'd have to purchase one of their $18 locks. Once we arrived with 3 vehicles full of stuff, nothing was what was told to me over. The ladies had horrible and very rude tones and demeanors. When I repeated what I was told, the other lady sitting behind the desk piped in and started saying we'll charge u a $1 plus $22 rest of Jan. No prorated days in Feb. Full rent! It was a disgusting and dispicable service that we received frome Christine and Kyondra. We would never give our money to this establishment due to how my husband I were spoken to, and when asked what they could do in regards to honoring the agreement made over the phone with one of their customer service representatives the Kyondra lady responded,, "YOU CAN CALL THE CUSTOMER SERVICE NUMBER!" We left the establishment without going back to say if we'd rent there or not! We will never rent from PS and also tell everyone and anyone about our experience there! read more

My mom just rented a unit here. Gabriele was very nice on the phone and helped my mom reserve the unit. When we got there she went over all the paperwork and took us to the unit and showed us how to open it and also some ideas on how to pack the stuff in there. She was very helpful and a pleasure to work with. read more

Thank you Michele and Debbie for helping me with my packing needs! They were both VERY attentive and helpful in the store and THEN... They both helped me bring my boxes to the car!! WOW!!! Great customer service!!! read more

Debbie and her crew at Public Storage on Division are AWESOME!! Everyone there is always so helpful and friendly and I always leave with a smile. read more

Cynthia was very helpful showing me my unit and walking me through the ins and outs of the facility.

I went to 3 storage facilities today to look for a unit and this store was the cleanest and most affordable. The lady that helped me out was nice, I think her name started with a K. I feel like I got a good deal for what I need, compared to the other places I looked at. read more