Really the worst customer service! No one is in the office and they do not return phone calls Then when you finally catch them in they act like they are bothered by having to deal with you-gone are the days when Aaron Friedman was there as he knows how to manage a business and treat customers accordingly. Don'tt try using the on line chat either-they are useless I am looking to relocate my storage at this tone read more

The facility is filthy. The bathrooms are always absolutely disgusting. I don't know when they were cleaned last. The elevator is gross. They lure you in with a deal and then will raise your rate by at least 100 dollars a year. The storage unit industry is not regulated so they basically can and will raise your rate whenever they want. To top it off, I found ants in my unit. The front desk guy brushed it off and told me that "a lot of orientals store food in the units" and there's nothing they can do. I will say some of the staff are nice. They are overworked and are only there half a day as they are expected to finish a shift at another location. Clearly the company is cheap and treats their staff like garbage. Well, there's something I can do and I did. I moved out. Good riddance. read more

Just as other reviewers state, they lure you at a great rate, then increase it 4 months later. Could at least wait to 6 months or a year! If the trend continues, I will find another storage. Watch and verify your creditentials as the customer service is outsourced and entered my info incorrectly, making it a huge problem to verify when I called in. Then they had a manager call me (who thought everything is funny, very annoying, Viola) who acted like she was the manager at my location. I call that fraudelent. Not enough carts. read more

Ryan's customer service was exceptional. He helped me from beginning to end and showed me exactly what to do. He's kind and patient. Love this place!!! read more

Beware of the bait and switch pricing. Four months in and received a notice that pricing will increase by 40%. customer service read from a script a standard response -"the contract language allows us to adjust rates in line with market." The new rate is well above market conditions. Bad business practice so be warned. read more

Ryan the manager is always polite, helpful and can answer any questions without hesitation. I really appreciate a knowledgeable staff. Storage can be stressful but with an experienced on-site manager makes all the difference! read more

Outstanding management and customer service! Ryan and Daniel went above and beyond to help us procure just the right sized unit, and then they were very thorough in explaining all the procedures and payment options. We felt out belongings were in very secure hands and that we could ask questions at any time. No confusion, ambiguity, shadiness, mess or complications. Only clear direction, and no-nonsense straightforward business. We interacted with Ryan mostly and his customer service was always pleasant and helpful and his management of the facility was outstanding. Would recommend to anyone. We will return if we need more storage in the future. read more

Beware they raise your monthly storage fee by 33% after 4 months. Should have known the lower rates are just a ploy to lure you in. Other than that, the storage facility is clean, easily accessible, and the staff is fine. read more

Impossible to contact a live person at the property or at the corporate level. The employees at the property have zero "0" authority. Fees are outrageously high. Cannot wait to move stuff out of here. $$$$$$$. Place is clean and easily accessible. read more

What a SCAM. Website had online offer $1 a month with 30 day reservation which I made Oct.2 for Oct. 27. Somehow the reservation changed on the website to Oct. 2. The reservation was $1 first month, then $225 for 1st floor climate controlled 10 x 10. When I called to be able to look at the available units, I learned the reservation didn't hold the promotion so the new promotion was $164 (yes almost a $50 a month cost reduction) and 50% off the first month. I found a suitable 10 x 15 for $178, for a 7 day "reservation", but was told by Orlando that if someone came in during the week, it was first come-first serve and they wouldn't hold the unit for a week. I get my "reminder" and the price of the unit is now $188. The "reservation" means nothing. You get what you get when you show up for whatever price they decide to charge you that day. I found Jaime and Orlando condescending and not willing to honor anything, so Extra-Space in Port Washington with a month free is getting my business. The people there were nice, they held the price, the promotion and the unit for a week with no "bait and switch." read more

Storage is clean, easily accessible and staffs are fine. It's just that, as all other storage places, you have to pay insurance and admin fee. Rates on the websites are not including those fees. read more

Never used storage before. Just chose this place by chance from the phone book. The place is like brand new. No smell. Clean. Easy to work with. Jaime, the manger, is incredible, awesome, sharp. So accommodating, cooperative, and interested in helping things roll smoothly for me. She's a gem, so grateful she was there. The only bright spot in my emergency move-out. Oh, and she was happy to tell me about the great promotion they have: 1st month is only $1 !!! read more

Great location, clean and the staff is incredible! Thank you Ryan and Keri for making my experience obtaining a storage unit a quick and painless one. I definitely recommend this location. read more

Ryan was the manager on site who helped me with my storage unit and it was a pleasure working with him. He was very thorough in explaining how the facility works and answering any questions that I had. He took his time to show us around the facility, show us our storage unit, and showed us the different packing supplies that they offer. At first look the facility looked very clean. The only thing that I don't agree with is that Public Storage makes it mandatory for their customers to purchase insurance at an additional fee. I feel that the insurance should be included in the monthly rental fee already or make it optional for us to purchase or not. read more

this business increased my rate from 96 to 105 with the explanation that every account is subject to a rate increase whenever the the fuck they feel like it. Thieves read more

1st time storage unit people: We just moved from Boston and after a long day of packing/traveling and we just wanted everything to work out smoothly. Unfortunately the reservation we made online was wrong and we were a little stressed because they were about to close. The manager Steve was a blessing in disguise and calmed us down, helped us straighten out the reservation, and stayed over 30 mins longer to assist us. We had the wrong size to start and Steve was kind enough to show us 3 different options and recommend us the perfect one. The facility is clean, nice, and the staff makes it 100% great. Thank you Steve! read more

Horrible company. The never answer phones and then charge you for late fees due to there neglect. Would highly recommend going to uhaul or anywhere else. Only reason I gave two stars instead of one is the friendly staff when ever you actually catch them. read more

Great place for Storage. Chastity and Ryan were very helpful today. They helped with with any questions that I had. Chastity gave me a tour of the facility, Ryan helped to get my unity open by moving some heavy boxes around that were leaning on the door. They both offered their help without being asked. read more

Had a wonderful experience. Ryan and Jessica were so helpful. They helped me figure out what would work best for my move. Got everything I needed and they packed it all in my car for me. It was quick, easy and we had a few good laughs! read more

Thanks to Fendi, the process of moving was made easier and more pleasant. Very helpful, knowledgeable and courteous!

just open an account first time ever...decided to take a good look instead do it online.. i was welcomed by manager Adis.. he showed property, patiently and kindly explained policy, term and conditions, attentively helped me with unit.. spent all time I needed to feel comfortable with storage space.. very professional and extremely nice.. thank you Adis!! Place is clean, safe, with AC and humidity control...area is very accessible from highway and other Long Island areas.. highly recommend to anyone who wants to keep your storage safe and clean read more

The help at this location is great. Ed and the female assistant are super helpful and available. Kenny us always excellent too. They have always been pleasant and better than expected when I needed them. Highly recommend this location. read more

Public Storage - Self Storage Near Me - Port Washington, New York

I was confronted to use storage for the first time due to delay in closing. We needed a place to store our belongings and was recommeded to use this facility by my real estate attorney who had used this facility himself. At first, I was impressed initially with a courteous staff who thoroughly explained and showed me the facility. Ryan who was on duty that day called me to confirm and greeted me with a nice smile. He was extremely helpful and made this temporary move a pleasant experience. Facility appeared to have good security and storage space appeared clean. I'm confident that I made a wise decision and would recommend without hesitation to all. read more

Great experience. Ryan was knowledgeable and very efficient. Answered all my questions clearly. Processed my paperwork in a timely manner while explaining everything succinctly. Very professional. Facility is always clean and feels safe. Thanks Ryan!! read more

Ryan did an excellent job from start to finish. I made online reservations so I know what kind of space I am looking for, he showed me my unit and explained all available packaging materials with discounts, on signing he made sure my access code is working and able to access my unit read more

Recently I had visited this facility 2 times in a month. Chastity was very efficient and warm to offer her help. The first time I visited, she helped me updated my contact and payment information. The second time I visited, she helped me find a suitable storage room to switch. For some reason, the computer was not able to change my address. I also found out that the outside electronic gate has missing bars. It seem like someone was trying to break the gate to get in. In the second building, there is only 1 trolley that's usable because someone locked the other 2 trolleys. Over all, I felt the service was good but the facility may need some up to date maintenance. read more

my rate is $450+ (my rent went up 30% from the initial rate after 3 months), units of the same size are now less than $200 and they wont give me an adjustment to market value. enjoy! read more

I'm moving out of Manhattan and before I move into my next permanent place, I need to put my stuff in storage as I weigh my options. I looked at Manhattan Mini Storage's East 62nd St. location. It was well-run, but the storage unit was very vertical in structure, so some of my furniture and all of my boxes would have to be stacked up. And since certain things are much more expensive in Manhattan (storage being one of them), I was looking at about $350 per month. I decided to check out options outside of Manhattan and LIC, and wanted to go for a well-known chain, so I chose Public Storage. I'm familiar with the Port Washington area, so I zoned in on this location. The website showed that they were running a great holiday special, so I reserved the same size unit for much less $. When I visited the property, I liked how it was spacious, with plenty of parking. My unit is much more horizontal now, so I don't have to stack furniture and boxes like I would have had to in Manhattan. Ryan was there to explain gate access, unit access, insurance, etc. He was very helpful, professional, and thorough. read more

Very clean and secure storage facility. Helpful staff. This has been a very positive experience for me.

Space confirmation online was easy and a little more cost effective than the other options in our area. Ryan was a big help showing me the unit, explaining how everything works, and making sure to point out how to best optimize the space. I would have liked a drive up option but you can't have everything in life! read more

Chastity did a great job of helping me...much appreciated!!!

Public Storage has made my move a horrible experience. Prior to moving in with my husband, I put a lot of my furniture into storage. Recently, we had the opportunity and space to take the furniture out of storage. This is where my nightmare begins. Upon showing up to my storage unit, I noticed that all of my furniture was soaking wet. This included couches, pillows, and a mattress that were filled with water and mildew. All of my wood furniture, including dressers and bed frames were water-stained and ruined! When I informed the employees, they seemed shocked and as though they never knew of a leak in the building. When I complained, they said that at least I had paid for insurance each month which would cover up to $3,000. My furniture is worth more than $3,000-- not to mention the months and months I have paid $250 assuming that my furniture was safe. I now need to file an insurance claim and handle this legally. On top of all this, I had to dispose of the furniture myself. Until I am reimbursed, I am without furniture! Terrible, unreliable service. Ask a relative to store your items and do not pay this company the obscene amounts of money they ask for. Also, I partly was moving my furniture out of storage because they decided to raise my monthly fee out of nowhere (again!) to $268 a month. Scam artists! read more

This storage place at Port Washington is the best place and service that I have ever encountered. The staff is very professional, courteous, and very customer service driven. I have been in this storage since November 2012 and since day one this place has been clean and well maintained. There are always carts available which is a plus. The Managers working there Kenny, Ryan and Steve have been such an amazing staff and would defently recommend this service to all of my friends. read more

I was very impressed with this facility and the employees who helped me. I was greeted with a big hello and a big smile by Ed, and Joey, the Manager. Ed helped me choose various sized boxes. He was very helpful, asking what I was packing or storing so that he could recommend the right size boxes for the job. He was all too happy to tell me about the current promotion of up to 30% off on boxes, too! He took care of payment in a quick second, and carried my boxes to the car--what service! This was a very positive experience, and I would go back to this facility in a heartbeat! read more

Great service. Catherine is a pleasure to work with. The facility is clean and efficient

Ryan and Catherine were fantastic! Five star service! When moving, things can be very stressful. It was very helpful to come across such friendly and competent employees. Thanks Public Storage! read more

Moving is such a drag but having Chastity and Ryan assist me makes it all just a little easier...Excellent retail shop for moving supplies..got everything I needed (for now) with very helpful suggestions from Chastity and Ryan regarding things I hadn't even thought of! Also helped me pack my car all with great big smiles...I will defitely be back! Thanks Guys!!!!! read more

I saw a unit I was interested in renting on the website. Since I lived right in town, I decided to go by on a sunday morning to check out the space. When I arrived, I was asked to wait while the single employee helped someone else. No problem... I waited patiently outside for about 45 minutes while the woman took care of the other customer. When it was my turn, I requested the specific unit I had seen. The woman asked if I had reserved it. I said no, I wanted to see it first. She then proceeded to lecture me that I had not made a reservation and I was wasting her time. That she would have to walk out and show me the space and then I might not take it! She asked me if I ever went to a restaurant without making a reservation? I put up with it because the price seemed very reasonable and I just wanted to get through the experience as quickly as possible. She then asked if I would take it today if I liked it. I said yes - as long as I got the internet price. She lectured me again that I was making her job more difficult... she could not give me that price because I had not made a reservation. Then she started quizzing me on what would be in the storage unit. I said office equip and furniture. She asked if there would be any computers. I asked her why they needed to know? That I was uncomfortable advertising that I would be storing expensive equipment. She once again told me this was her job and I was making it harder on her. At that point I was done. I explained to her that I had waited for a long time and as a customer, I did not appreciate being scolded by her. I have rented 2 other storage spaces elsewhere and had no problems. I will never go back here. read more