I recently moved my belongings across the country, and after great communication on the phone (…read morewith Khalil) I chose this facility to store everything. It can be worrisome to imagine arriving to New York after all that time, money, and effort only to discover that what you were told isn't so once you get there. What a relief it was to roll up and find the place to be genuine. Khalil assisted me. He was very friendly, helpful, and professional. He made the process seamless. If you're moving to New York or need to store your things, you can expect a good experience here and at a fraction of what it will cost you to store anything in Manhattan.

Unfriendly property manager Lanzo Wallace. Under new…read moremanagement this place changed. Change the rules of a operation Have to leave this storage facility and find a new one cheaper and cleaner. II recommend it to all of you moved from this facility CubeSmart provide better service and cheaper

This is a pretty good storage facility located in garden City right behind Nassau community…read morecollege. if you are on Stewart Ave heading towards Merrick avenue this location is on the right hand side directly across the street from Stahl eye Association. The staff has been very helpful in finding the correct size unit. They seem to be fairly price for the most part two other storage facilities. Keep in mind some of the smaller size units range around $130 to $150. It is cold! The staff is very helpful and flexible and giving us a flatbed to move our furniture on. I haven't been here long enough to say I highly recommend but so far so good. I'll let you know more as I go.

Avoid at all costs! $850 of wall damage that they have not taken responsibility for…read more I only selected them because Manhattan Mini Storage recommended them, which I still have no idea why. The movers were actually professional and able to do the job quickly with time leftover. Because of this, I tipped generously. Which is why I am so surprised that neither them nor the people who I am emailing with (Pat, Gail, and John) have not accepted responsibility, and have absolutely ghosted me as I'm trying to file an insurance claim through them. I'm writing this because I want other movers to avoid the same mistake I did by going with them. It is pathetic to me how people (like those mentioned above) are willing to cash in their entire moral compass and integrity over $850. Mistakes happen, but the way that this was handled is why I have put time into writing this review. AVOID AVOID AVOID.

Have been recommending this company ever since our move in August. We chose to have them pack…read more(HIGHLY recommend) and move us which, while it cost an extra $500-$700 to pack us between three people, it was 100 percent worth it. They made moving, which is so daunting, so easy as the packing saved us hours and days of packing, buying materials, and schlepping boxes to our apt. The guys were all so kind (Triple T, Pedro, and Germaine) and work so hard. How they manage to move two apts in a single day is beyond me. They deserve a Humanitarian Award. 5 stars!!!

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Amazing resource for shredding important documents. Reasonably priced, easy and efficient. Highly…read morerecommend

Went back to SQ today in an attempt to downsize to a smaller unit. The same lady was there and she…read morebrought up our previous encounter. Even though she wanted to discuss it further, I didn't carry on the conversation after the initial sentences because I felt it was not going to improve things. However, I was incorrect. When my wife asked for a smaller unit, we were told that there were none available on the first floor. When my wife asked if I wanted an upstairs unit, I said I didn't. The lady there went in to high gear to make sure we were going to be satisfied and not move to another storage company. She tried hard to find a solution. Even to the point of calling a customer who had reserved a unit on the first floor to see if they would take one on the second floor. It all worked out thanks to her. The other customer said they would take the upstairs unit and I could have the one downstairs. Kudos.

Best storage in NYC! It's a family business, so the attitude…read moreis very different from all the big chains. They all are so nice, the office is always helpful and available to assist, the access is easy and the prices are great! They helped me manage a very stressful move. Highly recommend!

Friendly, supportive, and professional. What you want from any business. Was difficult moving from…read moreour apartment after 15 years. (Incredible how much you accumulate!) Burnest, Miguel, and Tuli made finding a place to put our stuff extremely easy. Love the welcoming environment of the office (free cookies and coffee!) and the helpfulness of the staff. The units are clean and they have all the carts and gear to make getting your stuff from car to unit pretty easy. Highly recommend!

This place is full of hidden fees. I booked a storage unit online at $155 a month, when I got there…read moreI paid almost that much before I even got a unit assigned. They charge $10 for storage insurance , $20 for a lock, $25 for administrative fees and a bunch of other tag ons that I don't even remember like keys and key fobs. The worst of it all, the guy taking your information is slow as molasses. So the entire process takes about 30+ minutes of time while your truck rental sits and waits. They won't give you the key until they're done so your friends can't even be helping while you're inside. And after I wait for the slowest typer on the island to finish he says oops it didn't save. I hope I can find my next place quickly so I can cut my time with them incredibly short.

Tjader at the East Rockaway location was so helpful to me. I called to make a payment and was told…read morethe rules had changed and I was no longer able to pay over the phone or online. I don't live in NY and am unable to make payments in person. I was wondering how I'd be able to pay. I called before the office was even open and she answered the call, kept me calm when I was concerned over how I'd pay and then she accommodated me and let me make the payment on the phone. I truly appreciate her assistance. I was panicking and she made everything easier. She truly deserves 5 stars.