Reservation and confirmation was smooth. The storage space was already set up with lock inside, did not have to stop in the office at all. The office staff was also very helpful with some billing issues. read more

I paid $79.93.. I decided I didn't want the storage so I was given back $23.53 for 2 hrs!? I had to pay $56.40 when I was supposed to pay half of $41 for a 5x10!!! They MAKE YOU GET INSURANCE!? It was horrible all the way around ZERO STAR UGH!? People are out to get you here! read more

My rent for a 5 x 15 in Dec of 2020 was $69.00 (+tax and Ins.) It has steadily increased and today it is $172 per month in Sept 2024 (+tax and Ins.). Their website currently shows a non-sale price for the same size unit of $73 per month and no one can explain the logic or tell me where it ends. I can understand justified rent increases, but this is ridiculous. The only way out is to cancel your contract and move back in to the same size unit? Make it make sense. Just know that if you rent a space here, this is exactly what you can expect for solid customer. Pakistan call center can't help you either. read more

Very happy with the storage of my motorhome. Easy access to and from the lot. Kathy and Eric and now Nicholas are great. The only issue I had was, I thought I was talking to a local public storage representative in Holiday, turned out we had to drive 25 miles to store it. But it's fine . We are moving to Cape Coral now to be closer to my elderly parents. Thank you for services. read more

The online registration was quick, clear and easy. We received our password and unit # on the morning of our check-in.

I wouldn't recommend this facility or the corporation. The prices were great when we moved in, but every year like clock work they constantly raised the rates. Even when I tried to renegotiate the fees, they failed to respond. Now they are raising the rates EVERY SIX MONTHS. WHO DOES THAT DURING A PANDEMIC! The last straw was when the facility was vandalized and my unit was broken in to along with several others. No apology was offered. DO NOT RENT HERE. read more

I originally contacted them to rent a unit on the 1st floor. My confirmation stated that the unit was indeed on the 1st floor. Upon arrival I found that the unit was on the 2nd floor and not on the 1st floor. Naturally it was after hours so there was no customer service to correct the issue. Still waiting. read more

I don't believe this. I've been renting a storage unit here for four months under the prior management and never had a problem. That manager is gone and today I encountered the district manager and his flaki. I forgot his name it started with an M Marcellus or something. I come to the storage everyday to get a change of clothes while I'm out on the job I've never had a problem. Today one of those two guys followed me all the way upstairs in all the way to the back to my unit. While I was in there changing my shirt the guy lift it up the door to my unit he began telling me that I'm not allowed to be in there. This was after me being in there for less than 5 minutes. I never take more than about 10 minutes. I told him who are you get away from my door. At which time he replied with your evicted. This was an immediate abuse of tiny power. I've been had to wait around all day for the cops to come to eventually tell me that I have been evicted from the storage unit. Just because of a chance encounter with one of their people. And it wasn't even a chance encounter it was malicious intent from the start I was followed up there. So today I was vilified for changing my shirt in my storage unit which I have been doing for four months without any problem. You should not have the right to evict me you should not have the right to interact with me you should not even have the right to talk to me. I do not need you on any level for me to access what should be a public service. There should be a zero interaction whatsoever with tiny boys up on their tiny little Power Trip. And then they told me I was being evicted and that I do not get a refund. Watch out for these snakes watch out for this malicious business practice. I'm warning you they would have been more than happy to have me thrown in a cage just because I was a paying customer and just because they are on a power abuse trip. Watch out for that regional manager of the public storage because he was having a great time abusing his power he was smiling and laughing he loved it. read more

My indoor ac unit was broken into and stolen of some of my contents. The cameras were directly I kid you not up towards the sun and the one by the inside keypad was adjusted so badly you could barely see the tail end of a pickup truck as the driver used the keypad. Conveniently the one facing the door used to enter my units hallway wasn't working at all. They also got into my unit but not even cutting or removing my lock. The bolts were undone and the latch and lock laid in my unit on the floor. The took various electronics and video games. Left a new $900 RC truck right there tho. Asked for another unit to move into and they couldn't help with that stating the computer system after a certain time won't let them rent units. Couldn't just allow me to move and in the morning have me come at opening and sign the papers or make it official? No help and idk why they sent for someone from Tampa to come see what happened. I guess his job is to look into break ins but he was of no help to me so idk what good he is to renters. They did play the security footage for me on the TV behind the counter and I recorded it all on my phone. No issues prior other then the gate one time not working and lights flickering all the time for a few months. Hallways were all clean and well lit. Never used bathroom or checked out the West side of the facility so I can't comment on those areas. read more

Avoid this place! I rented a unit 3 years ago from the previous owners & all was great! Then Public Storage bought this property & all seemed fine the I got a phone call that my account was behind. When I questioned them on how, I was always paid on time, they told me the rate had went up plus I owed a late fee. They said they mailed a note 2 months prior, but I never got one. What really gets me is they didn't call me when they got my check for the old amount, they waited to call me until after the late fee was added. When I questioned this & asked to forgive the late fee based on my account history, they refused. the difference in payment was $8.75, the late fee was $28.80 !!! Do yourself a favor, go elsewhere!!! As soon as I can arrange it I am taking my stuff elsewhere !!! read more

Needed a space to rent. Tasha was nice enough to show us different units and help us decide on which one would be better. Great help and absolutely perfect personality. Couldn't of asked for a better help!!!! Great worker!!! read more

The storage was clean but the employee was not that personable. Also had an issue with the lights not working at night, which I brought to the attention of the manager and the next time I went they were still not working on the side where our unit is. I felt I shouldn't have to keep telling them; they should be checking that. I called the main office and put in a complaint and they called me back and stated the issue was fixed. This is a safety hazard I explained and shouldn't be up to us with how much we pay for these units. Hopefully this issue is fixed because it is very scary being there at night when I have to get something out after work. read more