REVISING THIS REVIEW: Do not ever physically go there to pick up the product. The bearded dude with…read morethe hat that works the warehouse was NASTY AND RUDE to my team. No need to treat customers the way he did. What a jerk. If this is the type of people they employ, I need to find another source fast. PREVIOUS REVIEW: The company offers old-school, fantastic customer service. They always answer the phone when you call during business hours. All of their team members are a pleasure to speak with, especially Sharon! The prices are great, and they always deliver the next day. Check them out. You will not be disappointed. Thanks for all you do!

Customer services top, notch, very polite and always get me what I asked for... Especially the…read morewarehouse, i'm always getting my order, correct

I was quite impressed with the efficiency of the POD packing aspect of my move. I could not…read morebelieve my eyes when I saw how much was loaded into 1 POD; it was like a Tetris game. Three men arrived for the loading and it was completed in three hours. Naturally, I requested the same crew for the unload at my new house. When only two people showed up, I knew this would not be good. I have very big, heavy pieces that were overpowering for only 2 men. My wall unit was not properly assembled as it was not possible to accomplish with only 2 men. I called Pack and Load to request remediation. I requested 3 men to come back to my home and assemble my wall unit, that it may be used. The pieces were not tight enough to place anything on the main shelf. I was told that management would be made aware of the situation and get back to me. After multiple calls, no response to my request was ever received. I contacted the team leader for the men that did my load and unload as he has his own company and gave me his card. Money Movers, did not return my call for help either. I'm a disabled, widowed senior who had to hire a handy man to fix the issues created by Pack and Load. Use this company wisely.

Where do I start? Customer Service is THE WORST. She is rude, a KAREN from Florida in all its…read moreglory. We went with a 65+ year old company for security and experience with our furniture and paid a fortune. What we got was a rude person that would not budge on the day of our load as it poured rain that came early. She said it was our problem not hers because she's in Florida and not in Texas. Would charge $375 if we rescheduled and could not guarantee a return tomorrow! We were responsible for protecting our furniture, not them. A complete different story than when Lance the salesman spoke to me. He said they took so much care that they moved grand pianos without issues. So if you are being romanced by Lance, Do Not Do It! Save yourself money and frustration. Use a local company with less years because that's exactly what they will do. They are nothing but a vendor that uses third party loaders. The crew that showed up was local and did not work for Pack and Load. They were nice and I wish our money would have gone to them directly. Instead, the rude woman gets a big cut. I cancelled the back end of "unloading" and will find a local business to do that for us. What a big waste of money on this company. IF I COULD GIVE ZEROS I WOULD. They do not even deserve the 1 star.

My aunt has a unit at this location and every time I have gone in with her the front office staff…read moreis amazing. Lisa and Madison are always pleasant and extremely helpful. My aunt was looking for a different size unit and they took the time to sit down with her and help her figure out what size she needed, and show her the locations of each and which would be closest for her to her car. She has difficulty walking. Previously, my aunt's payment was messed up by the bank, she got a call from Lisa letting her know so she was able to fix the problem before it was an issue. I have had storage units at other companies and left and came to Life Storage/extra space because they were so much more accommodating. There is an extra space location closer to my aunts house now, but she loves the office staff at this location because they know her as well.

Very nice facility- friendly and straightforward about fees, and move-in dates. 5x5 unit looked…read moregreat and very clean.

The staff is very friendly and helpful. They are very knowledgeable on everything you would need to…read moreknow. the buildings are kept very clean and safety is a top priority. I will highly recommend this storage business to friends.

Mickey was a great help! Very courteous and professional. If I am ever in need of a storage unit…read moreagain, I will look no further than Life storage. Thank you again Mickey!!

Great management, safe, clean and well lit! Great have rented at this facility a few times and it's…read morealways a pleasant experience.

This is my 2nd review initially I mentioned competitive pricing, clean and safe . The reason for…read morethe review this time is to recognize manager Kevin in some special way. I attempted to locate step ladder and cart however was unable near my unit , I called and explained my situation and Kevin apologized and within minutes he came personally to bring BOTH to make my experience at the unit easier. It is people like Kevin who work the Frontline of brick and mortar stores your business a success. Good attitudes , willingness to go the extra mile , polite use him in HR for training new members.

Came to check out a unit and rob was excellent and steered me to the right direction to a 10x20…read moreunit instead of a 10x15. Also a great location to my home

Awesome place to store your belongings. The service is awesome and the staff is super…read moreknowledgeable. Highly recommend

Richard & Mike are fantastic. Helped me get into two different storage units. A 10x20 and a 10x5…read moreunit. Easy. Fast. In and out. Clean facility and ac controlled. Thank you

Life Storage I've been trying to contact you for months, I was out of the country and was trying to…read morecancel my unit since middle of last year, I tried to message and chat with you several times and never got an answer about a solution for canceling. Now you put me in a collector and I'm still waiting for a contact! Check your files, for messages sent through this website, I sent at least 10 times, plus Facebook message, plus comments on Facebook, never heard back from you.

I rented a U-Haul truck to move to Temple Terrace about a week ago. The rude lady at the counter…read morecalled me the next morning after I'd dropped the truck off to say that I damaged the truck on the back end and I hit a yellow pole that they matched the paint up with. I said something like what are you talking about? She replied with her manager has it on video and they already let the truck go out earlier that morning and promptly hung up. I was dumbfounded because I didn't even put the truck in reverse. I pulled into their property, wheee my Uber driver, Brittany, was already there waiting on me, dropped the key through the slot and got in Brittany's car and was driven home. After complaining to U-Haul Corporate, they said they would follow up but I haven't heard from them. I still haven't seen the non-existent video. And to top it all off, I had purchased their $28 Safe Move damage waiver. So even if I had done any damage, I would have been covered. And I am not the type of person to lie about my mistakes. I will happily own them. But I do not appreciate someone falsely accusing me of something I didn't do. If I could give them zero stars, I would. Terrible people. Not sure if one of their employees damaged the truck and is trying to hide it under my contract since I had the damage waiver or what. All I know is I didn't damage the vehicle, I still have not seen the video nor been contacted by the manager/operator, Bill, nor heard anything from U-Haul. Please choose another company to help you if you have moving or storage needs. These people are clearly not on the up and up. You've been warned.

Debra was friendly and very helpful. Facility location is very convenient.read more

I just rented a Storage Unit at Life Storage in Tarpon Springs. Kathy was amazing getting me set up…read morewith the unit I need. The process was simple and quick! The units are clean and affordable as well! I'm 100 percent satisfied, and you will be too! Thank you Kathy and Life Storage! :)

Life Storage - Tarpon Springs Ownership, Upon arriving at my…read moreson's storage unit Thursday, April 18th, I was greeted by the unit owners on the left. I was questioned if I am new or already established. I stated, Today I am moving out my son as he has bought a house, and we are here to clean the storage unit out. She was devastated to tell me of the news there had been a rat infestation and was confused why we were not informed as they had reported this infestation to the front office more than 30 days ago letting the front office know they had seen live rats running into our unit!! Why were we never informed of this situation? Why was there never a phone picked up or an email sent? Why am I just finding out this information the day that we were to move my sons whole house out of this unit. Our unit neighbor stated they told the front office but whomever was at the front desk at the time mentioned "that unit is military". Please note that sharing his unit is military personnel to another customer is invading privacy, protection, and personal security. IF we were informed more then 30 days ago, we would have had all his valuables, brand new furniture and sentimental items that were held in this unit. I am making a Standard of Level of Care Claim and reporting this matter to you as this is a result of gross negligence. By Law - Gross negligence is a lack of care that demonstrates reckless disregard for the safety or lives of others, which is so great it appears to be a conscious violation of other people's rights to safety. You were informed of this situation for an ample amount of time, and nothing was done. You have violated the safety of our wellbeing by walking into this atmosphere. Gross negligence is a heightened degree of negligence representing an extreme departure from the ordinary standard of care. Falling between intent to do wrongful harm and ordinary negligence, gross negligence is defined as willful, wanton, and reckless conduct affecting the life or property or another. You have affected more than just the property held within your units; you have created a catastrophic event on how much value is lost with this kind of damage. You were reported to, and no action was undertaken. Ownership is conducting business with such conscious disregard and knowledge of existing circumstances and conditions. Four Months ago, you had more who submit claims about this, you have reviews explaining rodent infestation, and much more others are sharing the news of this matter. Upon my son and fiancé arriving to take what they thought would be their whole house of furniture and valuables, we had to instead clean up fecal matter, dead rodents, and document this case. Being exposed to this scene was unbearable. Per the CDC - "Rats and mice are associated with a number of health risks. In fact, rats and mice are known to spread more than 35 diseases. These diseases can be spread to humans directly through handling of live or dead rodents, contact with rodent feces, urine, or saliva. The smell of a dead rat can be harmful to a person's health due to the toxic gases and microscopic compounds of the dead animal that are constantly being released into the indoor air. These gases permeate into the respiratory tract and can potentially cause illness." Documentation and Reporting: Thursday, April 18th 2024 The excitement and moment for my child on buying a house and moving in was ripped away. That Thursday should not have been the day we found out about this infestation. That Thursday should not have been hours and hours spent cleaning up a mess that you and your team should have never let get to this extent. Friday, April 19th 2024 I drove back to Life Storage - Tarpon Springs . I then received contact information of your staff District Manager David Ticich, Stuart Sanders Senior District Manager David Stafford, I believe that effective communication and mutual respect are essential components of any successful business relationship. As a paying customer, I expect to be kept informed about matters that may affect my storage experience. Katherine Hatch

I just used LOL Transport and Moving for a three stop move today and I cannot say enough good…read morethings about Nigel and Frank. I highly recommend them if you are looking for professional services and truly hands down great guys! this operation is top notch from start to finish and smooth sailing the whole process. Janine Avallone Land o Lakes, FL 34638

I chose this company because John came to my house to visually see everything that needed to be…read moremoved, and not done virtually. He wrote it all down and gave me an estimate based on that. I asked if the furniture would be reassembled as I had heavy bedroom sets as well as an electric couch & loveseat. I even called a week ahead of time to let them know I would be moving most of the boxes to the new house myself - the quote included 50 boxes -to cut some of my costs, and the new house was just across the street. So after the move I was told that several things were missing from the estimate that John visually saw . 3 area rugs that were already wrapped. a dresser, an end table - all in the garage when John came. a small gate (for my dog). and a few other things that were that were there when John gave the estimate. So now the movers also told me that they had to reassemble the furniture, put area rugs down and then move them til customer (me) was satisfied with their placement! i was told this work was all included in my quote. The boxes that had to be moved were a total of 10 as I moved the rest a head of time. So now they tell me it is the time they charge for and not the number of boxes. Needless to say I was very disappointed as the whole thing felt like a scam! I would caution you to research other companies to do business with as this company was a joke! ***Rene H (business owner) replied to my review "fake review" but I can assure you it is very real - move date 10/30/25 Funny how Rene replies fake review to any bad comments!! That's why the company is a joke!!