Price raised within 3 months with a significant increase. The property is not even well maintained. The parking lot needs to be fully replaced. Security feels non existent outside of a couple cameras. The carts are typically not even accessible. The last couple times no cart could even be found. read more

Absolutely a rip off continue to raise monthly rent yet online prices are cheaper then continued customers and will not honor online prices Will call you but will not leave an actual voice mail supposedly company policy can't leave anything that can be used against them Fees upon fees Horrible customer service Bait and switch tactics at this particular property read more

The place is nice and secure. I met a staff member named Katie when I was putting my stuff in my unit and she was welcoming, friendly, and informative. read more

Do not expect a refund if you only used the facility for a few.days. I rented the unit on Sunday and went to cancel the unit on Thursday and all I received out of the $166 fee was $36. I never even put anything in the unit. My home buyer canceled the contract so I no longer needed the storage unit. I only used the unit 5 days out of a 2 month agreement and that refund policy sucks. So know once you rent it it's yours for the month regardless if you even use it. They will Not be getting my business ever again read more

Photos with this review. They dont care about your stuff, trust me. My very sentimental belongings ... GONE, RUINED, HAD TO THROW AWAY. And NOBODY will get back to me, nor are they compensating me. Its a horrible place. Message to Public Storage: Trust me when I say I will be letting everyone I know, know about my experience with you. People's belongings may mean nothing to you, but it may mean the world to US! read more

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This is the 3rd time in 2 months we have gone to make payment for our storage and every time there always a notice on the door says be back in 20 mins and this time it's ridiculous that it's 45 mins before they close. Who leaves right before they close??!!!! Probably because the worker always looks like they hate working there. Nobody should be leaving minutes before they close. Some of us get of at 5 and hv to hurry down there by 6. Thank Goodness my husband says we can go to a better one next month. No more public annoyance storage!!!!! Before you rent storage here there are better ones with better service and hours in orland and Tinley. read more

After 4 months they raised my rates 40 percent. I guess that's a common practice at that facility. I don't like bait and switch tactics. I closed my account with them read more

So far the process has been very simple. The front desk staff was very helpful when I was there on two different occasions. In order to show me a unit she had to put the sign on the door saying that she'd be back in 20 minutes. There is no other way for them to allow people to tour the space. The online process for renting a unit was super easy too! My unit was very clean when I arrived. I am planning on moving my things in this week. read more

Had an issue with the rent on my unit going up $145 since 12/2018. I had previously spoken with management with no results. I posted my displeasure and received a call from corporate and they made the adjustment to my account which was greatly appreciated. read more

Seamless signup online along with ease of cancellation. Clean facility u it was also dry always

Rental process was super easy. Mike was awesome and helped explain everything. Unit as expected. No complaints!

Thank to Andrew my rental process was super easy and I am very pleased with the unit. Great job Andrew

they prorate the charge when you move in mid month, however, when you move out, even on the first of the month, you are charged the whole month that you are not using the unit, and you also give up right to use said unit for that month, allowing them to rent it to another party allowing them to double charge for the unit between two renters. also, they jacked up the price by 40 bucks per month without warning! also, A/C was out in the climate controlled area for over a month in the summer allowing mold to grow on all our furniture. NOT COVERED UNDER MANDATORY INSURANCE POLICY according to them. we will never again use them and will never recommend to use them to anyone. BAD BUSINESS ETHIC. read more

While my review has nothing to do with the facility itself, which is fine. The fact that Public Storage the company is GREEDY enough to prorate my rental in their favor for moving in 7 days prior to the end of the month, but would make me pay for an entire month if I move out after the 6th is BAD BUSINESS practice. Also, there was a gate code change that i was never notified about. So, had there been no one in the office, i would not have been able to access my unit. I would never rent from this company again or recommend them to anyone, ever. read more

They constantly go up on the price without telling you. They claim it's for upkeep of the facility but that's not in my contract. Will never rent with them again. read more

We worked with Dawnya this morning . She was very professional. She was very pleasant and informative and explained everything we needed to know.Thank Dawnya for a great experience. read more

Thanks to Lainee for helping me get all set with my storage unit! Process was easy, and am pleased with the unit we received. Great service and feel confident with Public Storage for our storage needs. read more

TOTAL DISASTER!!! The contents of almost my entire 3 bedroom house were in a 12x30 storage unit for less than 3 weeks when I discovered water damage coming through two holes in the roof of my unit. There was significant damage to my legal documents, leather vintage suitcases among other things and I'm having to now re-hire the 4 person moving team that moved me to take everything out of the unit and move it to another facility. When I told the gentleman working at PS after I discovered the initial damage, he handed me a pamphlet to the insurance company and basically told me I was SOL and that they are not responsible for moving things out. The insurance company associated with PS is telling me potentially two business days until someone can be available to answer whether or not the potential $700 to move my stuff to another facility is even covered. Meanwhile, the snow is melting and I'm scrambling to get my stuff out to prevent more things for getting water logged. There's been less than a few inches of snow and no rain this entire time my things have been in storage and who knows how many other units are also damaged. Not sure how much more damage would have occurred had I not checked today. I also have photos and videos if someone is interested in seeing the ceiling of the storage unit and some of the damage. read more

Excellent customer service provided by Kasira. Went out of her way to find the correct size unit.

Be aware of random price hikes without notice!!! Also, if you want to pay your bill over the phone, they'll tack on an extra charge for that as well, and without telling you upfront!! read more

We rented a unit on Saturday and Dawnya was awesome. She was very friendly and professional. She was very good working with my elderly father, who is also hard of hearing. She explained everything in detail and made the process seamless. read more

My experience as a 1st-time customer was quite good. Everything was as expected and advertised, the lease process was quick and best of all, the service and personalities of the staff were enjoyable; especially Katie - quite pleasant. Things seem secure and clean. I would have given 5 stars if they offered mailed invoices and if I hadn't twice found a door propped open to our inside storage building. read more

Moving into was very easy, thanks to Tonya. She was very knowledgable of the contract and facility. The facility from the office to the actual storage container were very clean and well maintained. The only reason that I didn't give it 5 stars was the problem with the ice everywhere. They need work on the frequency that the salt is applied during business hours. read more

Tonya was very helpful and very informative I don't have a storage unit yet I was looking for one and because she gave me so much information I decided that I will get a unit. She was nice, and very patient with me to make my decision. She did an excellent job read more