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Public Storage

1.0 (1 review)
Closed • 6:00 am - 10:00 pm

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4 months ago

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Two Men and a Truck Ocala

Two Men and a Truck Ocala

(18 reviews)

Very professional movers. Made the whole move very easy. They wrapped all of our furniture and…read moremoved everything with no damage. I was impressed with the wrapping of everything that went into the truck. No chance for a scratch. Very well trained and caring.

They forced me into a cancellation just to get my money without doing any work…read more About 8 months ago, I signed up for their service, chose a date, and provided my bank information. I was told it was only needed as a backup in case anything happened. At the time, I was in a tough situation and needed to move quickly. On the scheduled move day--a Friday--my job had an unexpected delay with my paycheck, and I wouldn't be paid until Monday. That had never happened to me before. I thought everything would be okay since they already had my bank information. I called them right away, explained the situation, and asked if they could simply withdraw the payment from my account, since by the time it processed, the money would be there. They refused. Instead, they said I had to pay with a debit or credit card that same day or cancel--and if I canceled, I'd be charged a cancellation fee. I was shocked. Given my situation, I was practically begging them to just use the bank information they already had. I even spoke with a manager, who told me I had to cancel and that they would charge my bank account for the cancellation. That made no sense to me--they could use my bank account to charge a cancellation fee, but not for the actual service? Then Monday came--and they didn't take the cancellation payment. Weeks went by, and I assumed at that point they would send me a bill. Instead, without any notice, they suddenly withdrew the money--right when I was again just days away from payday. I was already living paycheck to paycheck, and this pushed my account into the negative and caused overdraft fees. I called every number I could find for Two Men and a Truck to try to resolve this, but no one was able to help me. I don't expect charity. But everyone goes through hard times, and if a company already has your bank information and plans to charge you anyway, why not work with the customer instead of putting them in a worse situation? To me, it felt like they just wanted to get paid without doing the work. The cancellation fee was just 160, and all of these months later it still bothers me. Thank God i'm in a much better place, and it's not about the amount, it's about the lack of care. I had heard for years about two men and a truck. I thought they were reputable people. But I was wrong. I would not recommend this company to anyone.

Public Storage - selfstorage - Updated May 2026

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