While it was a great, local storage facility to place items to free up a closet- the cost tripled…read morein 2 years and warranted us to clear out and close our account. Please be mindful of the continued cost increase!

Friendly and attentive staff. The facility is very clean and central to the city. Very discreet…read morelocation.

I paid for a storage unit a couple of months ago and my experience was TERRIBLE !! My kids and I…read morewere discriminated and harrassed constantly by the front office female employee / employees. she would actually park her car near the dumpsters and spy on my kids and myself as I was trying to get idems from my storage unit then my minor daughter was harrassed by employees when she was using the bathroom on their property within proper business hours the constant harassment and discrimination was so bad that my associate confronted the female office employee that was harassing, discriminating against me and my kids which according to the phone conversation it's clear my kids and I were discriminated against due to our hardships at the time which I made the mistake and disclosed while purchasing the storage unit while in distress it was then used against me and my kids I never lived or attempted to live in my storage unit I frequently came to my storage unit to gather items for my kids and myself within proper business hours plus we don't have a car and their exit gate system will not open if you're not in a vehicle so unfortunately (after office hours) still within proper business hours in order to get off the storage facility property my minor daughter had to slide though the small opening near the entrance gate to punch in my code information so we can exit the storage facility which we were confronted about as well (FYI change your exit gate system so people without a car and leave everybody doesn't have a car ) ) the harassment and discrimination became so bad that I was concerned about the well being of my kids and myself while this business property not knowing what the employees were capable of doing so when I would go to get items from my storage unit my associate would drive me and my kids there to make sure we were not harrassed or discriminated against then while I was still allowed authorization and access to my storage unit I got all my items and cleaned out my unit for the last time because I refused to allow my kids and myself to be constantly harrassed, discriminated by employees plus while removing all my items for the last time at this storage facility with my associate present with me and my kids I realized that it was a serious mice infestation (we had no food in unit) 200.00 worth of our items where destroyed past reviews regarding rodent infestation is TRUE I recommend people to look elsewhere to store their belongings plus after I sent them a letter notifying them that I'll no longer be using their storage facility by mail due to constant harassment and discrimination according to the my storage agreement they're now trying to scam me saying I owe money/lien I owe them nothing if anything they owe me money for my property that was destroyed by the rodent infestation at their storage facility plus the harassment and discrimination if they continue to harrass me I'll seek legal action against this business.

Well Kept and Clean! Amazing Prices! Rate is Guaranteed for a Year! No Hidden Fees just your…read moremonthly payment!

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

Wrongful sale of my belongings despite payment attempt and communication…read moreThis review is for Public Storage - 8228 Belair Rd, Nottingham, MD 21236. On January 26, 2026, my storage unit was sold even though I made repeated attempts to communicate and make payment. I called multiple times that morning and left messages trying to find out the exact amount required to stop the sale. No one returned my calls. When I finally reached an employee named Chrissy, I was told my total balance was $1,000.48 and that they would accept a partial payment of $555.00 to stop the sale. I had the $555.00 available and agreed immediately. While attempting to process the payment, my bank showed a system error, which was later confirmed by my bank as an issue on their end -- not a lack of funds. We attempted the payment multiple times. I also tried using another bank card and successfully sent $1.00 to confirm that card worked, with the intention of immediately submitting the full $555.00 payment on that card. Despite these efforts, my belongings were still sold. On January 27th, I called again and begged them not to release my belongings to the buyer. My bank confirmed that the funds would be fully available on January 28th, less than 24 hours later. I explained this clearly and pleaded with them to wait. My unit contained irreplaceable personal items belonging to my deceased parents, which are the only things I have left of them. I would not refuse to pay knowing that. I was later told Public Storage gave me "two extra days," which is not true. My account had already been closed on the 27th, and my belongings had already been released to the buyer. The timeline does not support their statement. I did communicate. I did attempt to pay. I did everything I could under the circumstances. The lack of compassion, accountability, and honesty shown in this situation has been devastating. In my opinion, this was a wrongful sale, and no one should have to lose their parents' belongings this way.its not like i did have the money they can look on payments history they could have delayed the buyer but yet they lied and said they gave me truth extra days the day my things was sold was on the 26th i tryed to pay it it was a system problem on the bank end the 27th of january i talk to an manager that morning and told the promblem i beg him to hold the buyer up because they said the problem woud be fix the very next day which it was thats the 28th of jaunary i had the 555.00 ready to pay the next morning reguardless of how they do things they seen i was paying not lose my things i beg them and the 28th would have been the extra day they claimed they gave they seen i do pay so why not held that buyer off ...sometimes yall need to give people grace and not be so horrible and lieing on people because they did not give me that extra less then 24 hours

4.5 out of 5 stars…read more Generally, the moving experience was fine. However, like a lot of moving companies they have absorbent fees that are only mentioned after the move. The fuel/transport fee was above average especially given the move location was only a 2 miles distance. They added an extra mover the day off bc we have stairs. Though that was their decision, we were charged above the quoted rate for the additional person. I paid cash, which gave us a 10% discount but with all the extra fees, the 10% isn't much of a savings. I still tipped and nothing was broken or damaged during the move. They also arrived on time and helped taped boxes that needed additional reinforcement. Boxes were placed on the appropriate rooms based on the labels. I would hire them again but would budget for 15-20% more than what they quote.

The worst moving experience of my life. Took them over 10 hours to move me into a two bedroom…read moreapartment. Scratched up furniture, broke items & stripped nuts/ bolts during reassembly. Leaving most items unassembled and taped or boxed up. The lead mover even threatened and did leave unfinished because I asked if the bolts on my bed were being stripped, as I could hear the drill stripping them. Then attempted to charge double what was quoted, charging me extra for an additional mover I didn't request and for unnecessarily used tape. They literally wrapped tape around a mattress and taped up sofa pillows and charged me an additional $165 for packing supplies used. But somehow managed to scratch up my entire dinette, chairs included. Giving them 1 star is being generous; there is nothing professional about them.

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

The facility is clean and well-lit, and the staff is very helpful. It is a great location. HOWEVER,…read morein ten months, the price has doubled from the regular monthly price I was quoted. They've raised the price twice by simply sending an email with the new price, effective with the next monthly payment... And, the price I am paying is more than what is currently listed on their web advertising. Thankfully, I'm moving out soon.

very quick and friendly process great customer service Dominque would recommend to anyone that…read morelooking for self storage

This is the worst storage facility ever. I stored my things at the Patapsco location and it was an…read moreawful experience. The storage light was broken and the door was broke. The storage had rats and they damaged my property but because it was so disgusting I had already thrown my damaged property away and swept all of rat droppings off my belongings I couldn't file a claim. I will never use this company again nor will I recommend them to anyone.

Billy and the crew are above and beyond I highly recommend them…read more Great Service Quality and value of product. Safe and clean 24 facility. We needed a U Haul and they have them too.

Used this company for Uhaul purposes. Had a little trouble with the self check out, but the…read moreemployees were very kind and made it right. Wonderful customer service. Clean well running truck. I would use this company again.

3 month introduction period ended and 10/25 got this email from company…read more This letter is to serve as your thirty (30) day notice for a rental rate change on your unit noted above. Your monthly rent for the space will change from $54.00 to $175.00 per month. Crazy predatory price gouging! Beware!!!

This review is based solely on the support we received from Jason, a customer service rep at the…read moreBaltimore facility on Belair Road. He was kind, courteous and extremely well versed on our issues. He resolved everything quickly and was an absolute joy to speak with. Customer service makes a huge difference in distinguishing between businesses, and I would support this business again just because of Jason's professionalism.