I paid for a storage unit a couple of months ago and my experience was TERRIBLE !! My kids and I…read morewere discriminated and harrassed constantly by the front office female employee / employees. she would actually park her car near the dumpsters and spy on my kids and myself as I was trying to get idems from my storage unit then my minor daughter was harrassed by employees when she was using the bathroom on their property within proper business hours the constant harassment and discrimination was so bad that my associate confronted the female office employee that was harassing, discriminating against me and my kids which according to the phone conversation it's clear my kids and I were discriminated against due to our hardships at the time which I made the mistake and disclosed while purchasing the storage unit while in distress it was then used against me and my kids I never lived or attempted to live in my storage unit I frequently came to my storage unit to gather items for my kids and myself within proper business hours plus we don't have a car and their exit gate system will not open if you're not in a vehicle so unfortunately (after office hours) still within proper business hours in order to get off the storage facility property my minor daughter had to slide though the small opening near the entrance gate to punch in my code information so we can exit the storage facility which we were confronted about as well (FYI change your exit gate system so people without a car and leave everybody doesn't have a car ) ) the harassment and discrimination became so bad that I was concerned about the well being of my kids and myself while this business property not knowing what the employees were capable of doing so when I would go to get items from my storage unit my associate would drive me and my kids there to make sure we were not harrassed or discriminated against then while I was still allowed authorization and access to my storage unit I got all my items and cleaned out my unit for the last time because I refused to allow my kids and myself to be constantly harrassed, discriminated by employees plus while removing all my items for the last time at this storage facility with my associate present with me and my kids I realized that it was a serious mice infestation (we had no food in unit) 200.00 worth of our items where destroyed past reviews regarding rodent infestation is TRUE I recommend people to look elsewhere to store their belongings plus after I sent them a letter notifying them that I'll no longer be using their storage facility by mail due to constant harassment and discrimination according to the my storage agreement they're now trying to scam me saying I owe money/lien I owe them nothing if anything they owe me money for my property that was destroyed by the rodent infestation at their storage facility plus the harassment and discrimination if they continue to harrass me I'll seek legal action against this business.

Well Kept and Clean! Amazing Prices! Rate is Guaranteed for a Year! No Hidden Fees just your…read moremonthly payment!

I thought I needed Extra Space Storage for my business but didn't need them after all. It's been 2…read moreweeks and I am still waiting for my return. I'm going to have to cancel my card tomorrow and for them to not issue me a refund when I cancel my order to me is very unprofessional. As a business owner who operates in 2024 it seems rather interesting that your associates are very equipped to handle transactions but none of them can handle a refund? It's a shame because they're 6 minutes from my house and I just won't be using them in the future if none of their staff have the confidence to refund my money. They even took my number and said the manager was going to call me and nothing has been done it's been a week.

Always helpful and go the extra mile to ensure I got what I need. Been using them for years…read morepersonally and professionally

I used Focus Movers to move again (I didn't want to move, but... life sometimes says otherwise),…read moreand I YET AGAIN did not regret doing so. They are fast, friendly, and great at what they do. I have absolutely no complaints about them. If you are looking for a complaint... I don't know, their truck doesn't have their name on the side of it? That's about all I can think of! :)

I must say that I was in a crunch and was able to call and get scheduled the next day to move a…read morepiece of furniture. Customer service was polite and the pricing was great. Day of, there is some work to do. I was confirmed that morning of the move to be on location by a specific time. Well as I waited I was informed of logistical issues with the driver. Honestly, when dealing with people that are taking off work to be present during delivery, and the service they are paying for is late, it's such a frustrating situation. Nonetheless, this shifted everything about 40 minutes behind schedule and they still were able to complete the job. The guys were apologetic and I got my furniture. Would i come back for service? Yes. But likely leave more wiggle room for the time.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Facilities are clean but they would keep raising the price on my storage unit every several months…read more I was there for a total of about 4 years and they were charging me more than double what they were charging me at the end of the 4 years compared to when I first rented the unit.

I needed to relocate to Baltimore and was referred to Orly moving…read more Let me start by saying that Liz who was my contact was EXCEPTIONAL in the process of preparing for this move. The cost was comparable to the 2 other quotes I had received. On the day of the move, I ended up in the hospital, and with a few friends to direct the process in my absence, it really went off without a hitch!!!!!!! When it came time to deliver everything, they were efficient and careful with most things and nothing was broken in the process. there were 3 issues... 1) they could not get a couch out of the old apartment (Even though it was brought in) and they left it and I had to pay to dispose of it. 2 )When they unloaded everything unbeknownst to me a number of items were placed in the garage. (I am in a wheelchair and couldn't watch everything. I had to pay someone else to bring them in to the condo. 3 ) I spent $250 for $25,000 in additional insurance and after unpacking I realized the tub with an essential computer for my business was missing. The computer while valued at $800 was secondary to the files and records on it that were not all able to be backed up. When I tried to find out what happened they said they talked with the lead mover and they didnt know what happened to it. And because I was still sick from being in the hospital and couldn't unpack everything quickly, they said because it was 14 days later that I could not make a claim. While the move was accomplished and with relatively little trauma, I can not recommend Orly moving.

Moving can be traumatic - there is a lot that has to go right before, during, and after. I have…read moreused Orly twice - once for my organization, and once to move my mom's stuff out of her retirement home after she passed away. Both experience were exceptional. The entire process from getting an accurate quote, to the team showing up on time, taking care of the items (they did the packing up of my mom's stuff as it was too difficult for me), to moving items to their eventual place, was easy. I used a different mover (found on CraigsList) when I moved out of my home into my apartment and I ended up doing at least 1/2 of the work. For my mom's move I sent Liz pictures of what was in her room, the team showed up on time after calling me when they were a few minutes out, were kind, packed things with care, and made sure I understood the process. Frankly the bar is so low for this type of work, that it isn't hard to be disappointed (showing up on time? Charging what the quote reflected?). The local team is great. Payment was easy. They work their butts off. When I eventually move again, I will only use Orly.

I rented a new storage space in Cockeysville, MD today. The manager was extremely polite and…read morefriendly, he presented a detailed overview of costs and took me on a thorough tour of the facility and highlighted the available units in my price range. Once my transaction was completed we tested my access code before I departed. A very pleasant experience, would highly recommend this business

The facility is clean and well-lit, and the staff is very helpful. It is a great location. HOWEVER,…read morein ten months, the price has doubled from the regular monthly price I was quoted. They've raised the price twice by simply sending an email with the new price, effective with the next monthly payment... And, the price I am paying is more than what is currently listed on their web advertising. Thankfully, I'm moving out soon.

This company is being ran like a mom & pop shop. Same old lady Poor management, very disrespectful,…read moreno patience and you can't ask a question without a nasty responses because management will not be held accountable. Tried searching for corporate number. There isn't one. It's a family business and they use the word corporate, but it's management all along. DO NOT STORE THERE!!!!!!!!!!!

terrible management. worst attitude a manager could have. blonde manager at the desk doesnt know…read morehow to control her emotions. taking lunch breaks from 12 to 3. then accuses me of knocking on the door loud. which nobody even knocked at all. just not a pleasant person.

Helpful, informative, and professional. Was able to make reservations at another location from this…read moreone, very convenient.

I don't know about the storage facility, but I would think twice before I rented a van from them…read more They overcharged me $29 and refuse to help me in any way. They admit it was an error, but say that I must dispute the charge with my bank. Neither the bank nor I made the error. Why can't the business fix it? Another example of a business with no care or concern with how it appears to a customer.