They close 20 min early and don't answer the phone when you call them. What kind of business has business hours and then closes early because they're lazy? read more

My experience with the people one on one face-to-face was great! Very kind, professional people. My experience with customer service on the other hand was unfortunate. I got two emails stating that my bill was due May 1, obviously a technological glitch, but not my problem. I was under the impression my bill was not due until then. I reiterated myself several times to the person over the phone and they had zero interest in trying to accommodate or compensate for the inconvenience. Unfortunately, my belongings are still at this location, so I'm not going to stress myself any further but public storage really needs to work on their customer service. Never again. read more

If I could give this public storage facility zero stars I would. They sold my stuff at auction after excepting my payment that I made. Do not rent from this place I do not recommend it. Very rude customer service agents that act like they don't know who they are talking to. Absolute trash read more

Ryan and Nelly were awesome, great customer service. Answered all of my questions clearly and patiently.

Also, if you do happen to rent a storage unit from this place, make sure you put a camera in there because again lots of things have been stolen and it's almost like they planned it with the people who worked there. You can never be too careful. It's the worst storage experience I've ever dealt with. read more

When we originally rented the space at this particular Public Storage it was a pleasure. Then slowly things started to change-we got robbed and broken into. Not only us but quite a few others were robbed. The thieves broke in and of course no one saw a thing!!!! They took quite a lot of valuable things but of course the insurance we had with public storage was of no value either. There were things that I had that were over 25+ years old and who knew I would need a receipt of 25+ years old! Come on!!!! Not only did public storage NOT care we were robbed but didn't even come to our defense to their insurance company. Then approximately a year later of the robbery they got new office staff and they knew us and were great! They upped the rental amount 3 times and this last time they said no discount, no deal no NOTHING!!!!! Well needless to say we moved and now they say we still owe them! I beg your pardon we owe you NOTHING. We moved out at the end of the month swept out the unit and caused no problem! But now public storage is someone else's problem. Enjoy your time in pig heaven! DON'T RENT HERE DON'T TRUST ANY OF THEM AND GO SOMEWHERE ELSE! IT'S DIRTY, NO ONE CLEANS UP THE PLACE, GATE IS BROKEN AND IS ALWAYS OPEN SO WATCH YOUR STUFF! WHAT'S THE POINT YOU MIGHT AS WELL KEEP IT AT YOUR OWN HOUSE. read more

The young lady at the front desk assisted me so well. Was very friendly and helped get good deal with our unit.

I called Public Storage to check availability in the area. Nicole answered and she was just beyond lovely and helpful. She immediately located a storage unit for the size I needed. She sent an email and the process was fairly easy. Thanks Nicole! read more

Fast and easy way to get a storage without no hassle had a great experience would recommend it to anybody online or in person

THE WORST CUSTOMER SERVICE EVER!!!!! I went 3 times to my storage unit and my code was not working and NO ONE was there to help me get in!!! They are NEVER there. Office hours are 9:30-6pm and they are Never there!!! I had an emergency and had to get inside my storage left 2 messages and I am still waiting for a call back. I had to wait for other people to come inside so I can go inside with them and earn their trust. I never read the reviews until now because of my bad experience!!! All those 5 star reviews are FAKE people with FAKE emails and Friends of family helping them with reviews. No one ever introduced their names to me. So clearly these are fake reviews with specific names. This place is DIRTY and now after reading reviews I'm scared out my mind someone might break into my storage!!! Next time I will make sure to READ reviews over pricing!!!! read more

BEWARE!!!! BEWARE!!! BEWARE!!! RUN FOR SAFETY AND TAKE YOUR VALUABLES WITH YOU!!!! BEWARE!!!! BEWARE!!!! BEWARE!!!! I stored here for 2.5months. The location is dirty, smelly, unkempt location with holes in walls, trash in the stairwell- looks like someone living on location. The only cameras on location are in front at the gate and by the back gate. These cameras are only monitored 24/7 but this does not guarantee safety inside of the building. My belongings including my work laptop and Nikon DSLR Camera were stolen from my ******overlocked****** unit. I returned from trip out of town and a number of irreplaceable valuables were gone!!! When I notified the staff on site, they responded without emotion or feeling to contact insurance company. There were no investigations or apologies made by on site management. After filing a police report my lease was unexpectedly terminated!!!!!!!!!!! I strongly believe that this was an inside job! A FRIEND OF THE ON SITE MANAGER JAZMIN GOING BY "CHAN" aka "CHANDLER" IS ACTING AS SECURITY HERE... HE IS NOT STAFFED BY PUBLIC STORAGE, DO NOT TRUST HIM!!!!! IF You are Looking for PEACE of MIND and SECURITY for important valuables: DO NOT DO NOT i repeat... DO NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT STORE here or you may end up regretting it!!!!!!!!!!!!!!! read more

Rat infested!!! If I could give 0 stars I would. AVOID storing your belongings here. Rats have completely infested the place. The problem has not been eradicated. They put traps in the hallway but that does nothing to fix the rats that are living inside my unit. They will not do anything to make the problem better. They continue to charge me above market rate and the cost keeps I increasing rapidly. I bought into the gimmick of the first month for $1. And now I'm paying $400 a month for two years. They don't ever return my calls from corporate and have been evading me for months. I just want my stuff out for good and to stop getting ripped off. At this point, I've paid close to $10,000 to keep my stuff safe there and it is not safe. It's made it impossible to afford getting everything moved out of there because they charge so much. My boxes have been chewed through and there is rat feces all over all of my stuff. I've held off on writing this review in hopes I would receive a call back, but nobody cares at all. Save yourself the damage and stress of storing your things with public storage. It read more

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This place is the worst storage I've dealt with in my lifetime the staff is rude and unorganized the building sucks can't wait to leave

PLEASE do yourself a huge favor and stay away from this place, I'd been a customer of public storage for 3 years at different felicities over LA County. And believe me when I tell you they'll be nice with you the first day, because they want you to rent a unit with them, but after day one, they'll be rude with you the whole time. Short version if this review: Staff is extremely rude, I'm actually afraid that they have access to my information. The process to getting and using a moving cart is complicated and you'll have to walk a lot. If you are slightly late on your payment you can expect to pay huge amounts of dollars on late and liens fees. The elevator doesn't always work and is super slow. The place smells horrible. If you're a few days late on you payment they'll start threatening you with auctioning your unit, and they'll brake your lock and might even get inside your unit, if you read others reviews here, there's also a lot a reports of thing being stolen. Long version if this review: 1.- First of all the process to get a moving cart is super complicated, the facility is divided in two big buildings/structures, the first building witch is right next to the office, and the second building witch is all the way to the back of the facility, if you get the building that's all the way to the back of the facility, is like 300 feet away from the office, so first you have to park your car at the office and give them a valid ID/DRIVER LICENSE, then they'll give you a key to unlock the moving cart, now you have to get in your vehicle and drive inside the facility and that mean getting out of the car putting the code for the gate to open, getting back into your car, driving all the way to the back of the facility and park your car, now you have to walk 300 feet back to where they have their moving carts locked, which is back at the main gate, now unlock the moving cart and walk back 300 feet to where the back building is and now you can start moving things in your unit, oh and that's if the elevator is working, sometimes it doesn't work, I have a video to prove it. After you finish using the moving cart you have to walk back 300 feet to return the moving cart and get your ID back and now walk another 300 feet back to your own vehicle, so in total you have to walk 1200 feet/4 blocks and to use a moving cart. 2. - Second of all, if you just get slightly late, they'll charge you late fees and lien fees, and they will start threatening you with auctioning your unit, I was late 15 days approx. and they charged me 77$ on late and liens fees, and they also BROKE my lock, I have pictures to prove it, I had a very expensive lock and they broke it and replaced it with their own lock all because I was late a few days, I really can't believe how rude and disrespectful the whole staff is, and the worst part is that the door to my unit has capacity for 2 locks, so if they wanted to put their own lock because I was late on my payment, then they could've just put their lock as a second lock in the units door, all without having to break my expensive lock, this is unbelievable, they deliberately/purposely Chose to break my lock, this is just the worst experience I have had with public storage, and asked them why did they break my lock, if all they wanted is to put their lock in my unit they could've done it without touching my lock, to what they answered that, that's part of their policy. I also explained them that I was going thru really tough times and I was in a car accident and that's why I couldn't pay on time and they didn't care one bit, I asked them for mercy and to please wave the late and lean fees and that I would pay everything else, and they said NO, even after I'd been a customer for 3 years. 3. - Third of all, the freaking elevator on the back building, is either super slow or its simply not operating/working at all, and then you have to wait forever for them to get it working again, unbelievable. 4. - After you have rented a unit, in other words after day one, whenever you come back you can expect to never find any staff available and if there's someone available they'll be super rude, when the elevator wasn't working I had to call them several times before they'd fix it, two of the times I called to office the girl there hung up the phone on me. Also when the girl came back from removing their lock from my unit she was super rude, I said thanks for removing the lock and she didn't even answered back and she always has an angry face. 5. - I'm sure I'm missing things here, but well, I don't have all the time in the world to express how incredible dissatisfied I'm with this Public storage, I'm referring to the one located in Saticoy read more

was helped by Alice, great service and help all the way! Thank you! read more

We were broken into and stuff was stolen, the company was useless when it came to helping us out. Even though our unit was one of the few with cameras pointing at it they still didn't help. The police said that this is a soft target location. read more

The place at 12940 public storage saticoy & coldwater canyon NoHo ; 1 star 'cause the whole building is so dirty and smell of sh*t the hallways are very unpleasant to walk and it is kind of depressing to be in there for just 10 min; The elevators are always broken ; all the time elevators malfunctioning and there is no way to get 2nd and 3th floor without elevators and one of my friends who had rented there for a couple of years said the the place is RAT INFESTED; rats are running from unit to unit destroying your belongings .He did not tell me that until now he show me some pictures of death rats also in the middle of the hallways building . I will empty the unit before 30 days read more

Found this place after searching for storage location.. and wow great customer service and great prices. Very clean and up-keep. Rene was the person that help me from start to finish will recommend this place to all my friends and family. read more

Who leaves reviews for a storage facility, really? That's probably why I haven't before, but felt compelled lately through the service I've always noticed from their staff there. First of all, I've been using my unit there for what seems like 3+ years. I recall finding it through using Public Storage's website, looking for the best rate and a good location to store my musical instruments. I was hesitant to choose this location for a couple of reasons - the first it being on Saticoy and Coldwater. Not only was that further from where I live - the neighborhood doesn't look like it'd be a safe place to be. I worried about Public Storage's security in that neighborhood. The 2nd reason is that this is not one of their climate controlled buildings. So there is no heater, and no air conditioning. As an owner of sensitive wooden musical instruments, this seemed like a problem. But the price of this unit couldn't be ignored, so I had a closer look. Upon arrival, I was greeted warmly and given grade A personable service. I was brought up to the unit to check it out, and I liked it a lot. I saw it in late spring, where the heat was already setting in. For a building not climate controlled, I expected it to be hot and stuffy. But the unit I got was on the 2nd floor of a 3 story structure. Basically, heat rises and cool falls. Being in the middle was just right. The air was perfect, and has been ever since. Since then, I've been coming and going. I'm not a fan of long term storage. But basically, this is my off-site garage space for an apartment unit I have no private garage. I keep my guitars, cases, and all other musical equipment not immediately needed in there. I have some keepsakes I wouldn't usually keep. But I have the room, so why not? As of late, I've met both Alice and Raquetta who have been more than awesome. Both are sweet and accommodating, and I couldn't be more happy on the property. They're the reason I'm reviewing a Public Storage place. ...Really, who does this? Anyway, thank you to Public Storage and to Alice & Raquetta. My rent will be in on the 1st. ;-) read more

Renee helped me a ton with my questions. I asked her about prices, locks, and she even advised us why we needed bags for our items. It's nice to hear someone direct you to the right place in order to keep your items safe and from being damaged. I also loved how she told us why securing your items with a certain lock was important. Heck I had no idea we needed certain locks and that will keep our stuff safe. We were very hesitant at first to store our stuff anywhere but knowing her honesty and guidance gave us peace to store our items with your company. Thank you Renee for all your help seriously your company is blessed to have you with them. read more

My belongings were damaged while in your company's storage at 12940 Saticoy St, N Hollywood, CA. I rented a unit at this location from June 19-October 19. I hadn't returned to the unit until October when I was vacating, only to discover that the unit above mine had been leaking something through the ceiling onto my property. I reported it to the manager on duty immediately, who suggested I contact the insurance company, which you recommended and REQUIRE in order to store things with you. They stated they'd be unable to reimburse me for damaged items because it was not due to natural disaster or vandalism. Upon contacting your regional manager, she said that while she could not refund the cost of the rent, she would at least get back to me with whether she could refund the cost of the insurance which is the LEAST your company could do. I NEVER heard back from anyone. I had to throw away a $1,000 couch along with many other personal items such as wall hangings and pictures that were stained and covered with an unknown substance. If I didn't care about the welfare of my belongings, I could have stored them in a friend's backyard FOR FREE. Incredibly poor customer service and problem resolution on your end. I will never store anything with Public Storage again and I will suggest my associates avoid your businesses, as well. I wish I could give less than 1 star to this dump. read more

Having worked in jobs where I had to deal with customers in person, I always like to make it known when I receive great service. I had a storage unit at this particular Public Storage location for over 3 years. Like everyone else, money is tight nowadays, so I had to close out my unit because I could no longer afford it. So my hubby and I have been getting our stuff out of our unit over the last few days. Today we got the last of our stuff from the unit, and went into the office to close out our account. Raquetta Brooks was the person working that day. I could tell she was having a busy day, as there were two customers ahead of me she was helping. By the time she was able to close out our account, it was close to closing time. She did not rush through, she took her time and was super nice and helpful! She was very professional as well, and showed the degree of professionalism when she had the two customers ahead of me. Thanks Raquetta for your help and professionalism! :) read more

Just had one of the worst experiences ever here. My unit was burglarized and they stole a lot of my valuable belongings. I'm staying with my mom right now since I'm recovering from very invasive surgery so i had most of my belongings in a public storage unit. Today I went after not going for over a month and find out I've been burglarized. They don't have cameras inside so units can be easily burglarized. read more

We have been at this storage location for nearly two years now and although the location is a bit further than we would like, the service we have received has made up for it. We were originally dealing with the previous management and when I went there recently there were all new people and I was concerned that I would not recieve the same level of friendly service I had been getting... I was pleased to have Raquetta introduce herself and offer her help. She was friendly and accommodating and I really appreciated it. Thanks a lot, Raquetta! read more

Jazmin was very informative and straight forward when we first got our storage. She thoroughly explained the process and our concern towards the fees and satisfied us. Canceling our storage unit was effortless, no questions asked and very fast. Thank you Jazmin! We'll be coming back if we ever need storage again!! - Samuel Silva read more

Thank you Jazmin!! Your great always come to this location to pay my bill from another location. Every time I come in you greet me with a smile and are so nice! read more

Thank you to Renee for the amazing customer service. She is very professional and provided me with all the answers I need when it came to my questions. read more

Raquetta is awesome!! We have been at this public storage for many years now. It is a little out of our way but the customer service is so outstanding. First off she always has a smile on her face and always ready to take care of our needs. Love how she is really fast and professional at answering any questions or problems we have. We have truly had a great experience at this public storage and don't plan on making any changes or going anywhere else. read more

Thank u so much for making everything go smooth. And thanks Alice for suggesting those extra boxes I really needed them! You girls are great and the prices are just right. read more

While looking to find a reasonable Storage unit and overwhelmed with moving. I was thrilled to find Public Storage in North Hollywood. The best part of my experience was the amazing hospitality from Alice. She not only helped me save on my unit by letting me know that if I signed up online there would be an additional discount per month. Alice was caring and supportive offered me and all the movers water, and I am very thankful to Alice for helping make what was a challenging move really nice and smooth. Thank you Alice I am truly grateful!! read more

Nice storage place, cheaper than other storage places in the area, but still clean and easy to get to. Staff is nice as well. Ask for Raquetta, she is awesome! :) read more

The staff is nice to you at first just to get you in, then after you see who they really are.I've been with them for a year and then some one broke into my storage and for 2 months I've been going back and forth with the staff in the office and miss Grace who is the supervisor for them to cut the lock for me to get in there. All this time I'm paying my rent . They finally cut the lock and i ask them if they can reimburse me some of my money back and she did not even listen to what i have to say before she make her decision not to do it. People take warning. This place is not fare. They don't think twice to charge you late fee. I'm a fare person and say it like it is. read more

I searched EVERYWHERE for a decent Public storage, Alice and Raquetta are amazing! very caring and super helpful and always smiling. prices are reasonable and cheaper than most. facility is clean and well lit. very very happy with their service. read more

First time using Public Storage and of course I always look to Yelp first before I pick a location. Raquetta helped me & my husband out, she was nice; the whole process was pretty quick & easy. I wasn't thrilled about paying extra for insurance though, but I was told it's required. Other than that, everything was gravy. read more

After a long tedious time moving and packing. I finally got to public storage. I was very impressed with Raquetta. She was helpful, sweet and very patient. The perfect ending to a long day! I highly recommend this storage place and they will always have our business thanks to her great customer service! Plus the place was very clean! read more

Renee & Jasmine are on it!! They were so helpful & made our moving process easier! We are so grateful for their professionalism & kindness. We will continue to do business here & will be referring friends & family to this location. read more

Raquetta was amazing! Moving can be stressful but she made it an easy process. She is so kind and did all that she could to give me a great deal. THE BEST! read more

The staff are incredibly helpful and friendly. I had a really great first experience!!

First time i've used Public Storage and I couldn't have had a better experience. After calling around various storage facilities, I was very happy with the pricing and current special offer of $1 for first month. Raquette was super helpful and very accommodating. She showed me around the facility, mapped out where my storage unit was situated and answered all of my questions. I highly recommend this branch! read more

Raquetta is excellent. The elevator broke for a moment but was handled quickly. The relaxed environment and efficient service were a huge plus. Friendly safe and courteous. read more