I am so disgusted by this storage company. My rent increases frequently and by a lot. Of course…read morethis is not disclosed when the unit is first rented. My initial rent increased over 300%. They told me that if I moved to a new unit, the rent would not increase for 6 months, so I paid men a hefty sum to move my things to another unit to get the intro rate again. But after just 3 months my rent increased again by about 50%! And there's nothing that can be done short of a lawsuit. And there have been class action lawsuits against them for this bait and switch practice.

Great experience at my first ever storage unit. We have been renting for there approximately 2 1/2…read moreyears The general manager John Andrews is the best to work with- thank you for your time and assistance

Cannot recommend this place more! Very smooth process, super easy to move in and out or drop in if…read moreI needed something. The management is wonderful, kind, easily reachable, and always helpful. I would come back if I ever needed to!

This is an excellent storage space! Tracy and the team made storing easy, convenient, safe, and…read morereasonably priced. Thank you Master Secure Storage.

Very old, units not maintained, very run down, in my opinion. Expensive considering condition of…read moreunits.

By far the best part of my move and storage experience . Both Bill and Frank are professional and…read morehelpful. Really made my life easier. Thank you Clean and secure

Matt is always helpful and accommodating. Goes above and beyond. Lucky to have him as our property…read moremanager.

Very helpful and friendly staff, the onsite staff member, Katie called me immediately after I…read morerented the space to welcome me and make sure I was taken care of. Excellent service and convenient freight elevator.

The Storage Mall has been a lifesaver for me! Needed a unit…read moreasap Patrick talked me through the process As I am not a tech savvy He treated me patiently and professionally The unit was clean and easy to get into I would use The Storage Mall anytime! Doreen D. Creutz Harnage

This facility is very poorly managed! Do not use this service, find another place. You will be…read moresorry!

This place is just like home. Secured, maintained, convenient and just plain NICE. Barbara goes…read moreover and Beyond to be sure each customer is pleased and frequents the property as if it were hers. There are cheaper places but for what you get here knowing that there's 24 hour access well maintained and convenient I recommend no other. A++++!!!

BEWARE: YOUR WOODEN FURNITURE WILL HAVE MOLD, EVEN IN TEMPERATURE-CONTROLLED UNITS!…read more SEPT 2015 REVIEW: Although the Manager, Barbara, has been more than kind and helpful over the past years I've had my units at Wall Storage North, I now know that the actual product is sub-par. I have been paying for a temperature-controlled unit for 2 years, and upon inspecting my beloved furniture, there was mold and water damage on a table and rugs. When Barbara looked at the unit, she said that she could not find where the water could have possibly come from (and even had the gaul to ask if the furniture was from a house destroyed from Hurricane Sandy!). She stated that the unit is kept at a temperature of 80 degrees F (which seems high), but what is the humidity level? She did not tell me. Then, when I asked for a written statement from her regarding the water damage, she said that there was no burst pipe or leakage...never stating where the water DID come from. This company is throwing their hands up and are very unhelpful to me. After being with them for about 5 years, I'm shocked that I'm not being helped at all. I can't wait to get my stuff out of there. SEPT. 2013 REVIEW: I have heard of horror stories when it comes to storage units, but I must admit: this place is beyond my expectations. Why? Because of the service by Manager Barbara. She is kind, helpful, incredibly knowledgeable, and all around lovely. She always responds to emails quickly and is there to help. The only reason why I gave this place 4/5 stars is because although I have a temperature controlled unit, some of my wooden furniture items have mold on them after 3 years. I'm not quite sure why--hopefully it is fixable.

Ben is undoubtedly one of Safeguard's managerial superstars and deserves praise for his exceptional…read morecustomer service skills. He exemplifies Safeguard's core values; he "cares about the customer." He goes above and beyond what the customer expects, which contributes to Safeguard's outstanding corporate reputation. Ben ought to advance to the next management level within Safeguard. Fantastic work, Ben! Don't ever change who you are! First and foremost, Ben is a beloved and well-respected member of the community of Holmdel and its surrounding areas. Particularly for his commitment, volunteerism and dedication to make our neighborhoods a better place to live for our kids and future generations. We also have one thing in common, I have known Ben since the day he was hired and when I opened my account/lease nearly 20-years ago. I vividly recall when I first visited your Holmdel facility and met him. He was very professional, courteous, personable, extremely knowledgeable, friendly and fully committed to providing exceptional customer service. Over the years whenever I have queries about my storage unit or how to store or protect specific belongings, he always goes above and beyond answering all of my questions. Ben is an amazing person to talk to, positive, kind, and will help you get the correct storage needs. Additionally, Ben maintains this facility immaculately and is always available and eager to help customers - always professional and friendly. Safeguard, Holmdel NJ, has my business, and Ben has my exceptional employee of the year vote. Thank you, Ben, for always helping me with your positive and loving attitude, along with your big smile and joyful disposition. Ben is a remarkable manager and deserves to be recognized for his nearly 20 years of service with Safeguard. Warmest regards, Caroline Oliveira

The managers at this facility have been great - helpful, fast, and friendly. The locations is also…read moreclean and it's easy to access the units.

I have been renting several units for a few years- 2 of the Smaller units- as well as one of the…read moreLarger sizes available (30 foot long) Great people- Both Christine & Laura are effecient & personable- always looking out for the Units and the folks who are renting them ! ( they gave me a call when i had accidently left some stuff outside my unit- after 'sorting & rearranging' some things and taking some out for work... and my 'less than keen powers of observation' was maxxed out- as i had left some items on the ground alongside the car- and i had driven off...)

The management of the Neptune facility have been extremely helpful, and professional from the day…read morewe moved in, and especially last weekend when we downsized our unit. The facility is always clean, and well maintained. These ladies do a great job.