BEWARE: YOUR WOODEN FURNITURE WILL HAVE MOLD, EVEN IN TEMPERATURE-CONTROLLED UNITS!
SEPT 2015 REVIEW: Although the Manager, Barbara, has been more than kind and helpful over the past years I've had my units at Wall Storage North, I now know that the actual product is sub-par. I have been paying for a temperature-controlled unit for 2 years, and upon inspecting my beloved furniture, there was mold and water damage on a table and rugs. When Barbara looked at the unit, she said that she could not find where the water could have possibly come from (and even had the gaul to ask if the furniture was from a house destroyed from Hurricane Sandy!). She stated that the unit is kept at a temperature of 80 degrees F (which seems high), but what is the humidity level? She did not tell me. Then, when I asked for a written statement from her regarding the water damage, she said that there was no burst pipe or leakage...never stating where the water DID come from.
This company is throwing their hands up and are very unhelpful to me. After being with them for about 5 years, I'm shocked that I'm not being helped at all. I can't wait to get my stuff out of there.
SEPT. 2013 REVIEW: I have heard of horror stories when it comes to storage units, but I must admit: this place is beyond my expectations. Why? Because of the service by Manager Barbara. She is kind, helpful, incredibly knowledgeable, and all around lovely. She always responds to emails quickly and is there to help.
The only reason why I gave this place 4/5 stars is because although I have a temperature controlled unit, some of my wooden furniture items have mold on them after 3 years. I'm not quite sure why--hopefully it is fixable. read more