If I could give 0 stars I would. I rented this unit at a promotional rate. 6 months later I…read morereceived an email notifying me that my rent would be going up $60.00! When I called to complain I was given a lower rate but still a substantial increase. I find this unacceptable. I rented this unit after researching various units in the area and choose this due to the lower rate. I can understand a small increase but this is a rip off. I am extremely dissatisfied with this and would not recommend this at all. Beware when renting a storage unit. Apparently after you sign up with their promotional rate, they hit you with an increase, really leaving you with no option.

Everything went according to plan, so easy to work with booked everything online and it was all set…read morewhen we arrived to unload my daughters apt. Into the storage unit. Thank you

I used the one on Neptune boulevard in Neptune New Jersey and this place is fantastic. It's very…read moreclean inside and out and the two Gentlemen who run the place are very nice and kind and professional and I highly highly recommend this place.

I was looking for storage, pricing several companies, Extra Space was the best one when it came to…read morepricing and customer service. Ms. Olga was so friendly, courteous and knowledgeable, she made me feel at ease and comfortable about being there. She is what great customer service should be.

This place is just like home. Secured, maintained, convenient and just plain NICE. Barbara goes…read moreover and Beyond to be sure each customer is pleased and frequents the property as if it were hers. There are cheaper places but for what you get here knowing that there's 24 hour access well maintained and convenient I recommend no other. A++++!!!

BEWARE: YOUR WOODEN FURNITURE WILL HAVE MOLD, EVEN IN TEMPERATURE-CONTROLLED UNITS!…read more SEPT 2015 REVIEW: Although the Manager, Barbara, has been more than kind and helpful over the past years I've had my units at Wall Storage North, I now know that the actual product is sub-par. I have been paying for a temperature-controlled unit for 2 years, and upon inspecting my beloved furniture, there was mold and water damage on a table and rugs. When Barbara looked at the unit, she said that she could not find where the water could have possibly come from (and even had the gaul to ask if the furniture was from a house destroyed from Hurricane Sandy!). She stated that the unit is kept at a temperature of 80 degrees F (which seems high), but what is the humidity level? She did not tell me. Then, when I asked for a written statement from her regarding the water damage, she said that there was no burst pipe or leakage...never stating where the water DID come from. This company is throwing their hands up and are very unhelpful to me. After being with them for about 5 years, I'm shocked that I'm not being helped at all. I can't wait to get my stuff out of there. SEPT. 2013 REVIEW: I have heard of horror stories when it comes to storage units, but I must admit: this place is beyond my expectations. Why? Because of the service by Manager Barbara. She is kind, helpful, incredibly knowledgeable, and all around lovely. She always responds to emails quickly and is there to help. The only reason why I gave this place 4/5 stars is because although I have a temperature controlled unit, some of my wooden furniture items have mold on them after 3 years. I'm not quite sure why--hopefully it is fixable.

Very friendly. I had a few questions about a unit and spoke to a lady named Kat. She was super…read morefriendly and informative. It's a nice feeling when companies employees seem eager to help! Thank you for the help

OMG what a fantastic professional friendly experience. Karen and Savannah were amazing. I left…read moreconversation saying see you next summer. Job well done

Very good telephone ordering. Operator asked pertinent questions that will ensure a proper delivery…read moreRates are very competitive.

Janet, at Mi-Box was extremely helpful, assisting my husband and me in an emergency storage need…read moresituation....she explained the company's service in detail, and said the owner, Joe, would come over to our house to assess what we will need. I couldn't be happier or more grateful to have dealt with the expertise, understanding, and rapid results given to us by Janet and Joe at Mi-Box... I recommend them highly ...

Very old, units not maintained, very run down, in my opinion. Expensive considering condition of…read moreunits.

By far the best part of my move and storage experience . Both Bill and Frank are professional and…read morehelpful. Really made my life easier. Thank you Clean and secure

We've used U-Haul for many years -- for all kinds of moves and transporting of items, and have…read morealways had positive rental experiences. This particular dealership in Neptune is unlike all the others we've dealt with. Long story short; our "go-to" dealership in the area has always been at 120 S. Main Street in Ocean Grove. That staff is always friendly and professional. Last Thursday, the Main Street dealership did not have any trucks until 5:00, and we needed one earlier. They booked us a truck at this dealership, at 1109 9th Ave. in Neptune. We arrived at 3:55, prior to the 4:00 closing time. That caused a very tepid check-out...with a truck that was extremely dirty, with squealing breaks. We called the "800 U-Haul number" the next day to ask about the breaks, as we were driving in a downpour in Princeton. We were told by the national U-Haul rep that this was extremely dangerous, and were given two extra hours on the 24-hour contract, so that we could get back to Neptune safely in the downpour, from Princeton. This dealership is not honoring the two extra hours that the national company extended to us, which is on our updated contract! And...the return "app" did not work--we spent 45 min in the parking lot just trying to return the truck. Bottom line...this is our very first one-star Yelp review. We would usually push past an experience like this, but decided that it may cause the management to clean the trucks and ensure that the breaks are up to standard.

The staff here are friendly and so nice! I dropped off a Uhaul and it was an easy, seamless…read moreexperience.

My review has nothing to do with my personal use of a rental from this place. It has to do with…read morewhat I encountered while driving behind a truck with the Hecht sign on I-84 in Danbury CT on 4/30/25. Whoever was in possession of this truck had rocks/gravel stored in the back of the vehicle. The rocks/gravel were falling from the back of the vehicle, onto the highway, and flying into my car. As a result, certain areas of my vehicle has been damaged because of the flying debris. My car is a few months old and I am frustrated.

These folks are knowledgable and their stores are well stocked. They are generous with their time…read morewhich means that at times you have to wait a bit for them to complete a conversation with another customer. We've used them for years, they are an excellent source for trailer needs.