Wanted to rent a pickup, but none were available. they ordered 1 said i could pick it up Weds 9 am. When i got there , it hadn't arrived. A phone call would have been nice. It got there around1. Rescheduled for Saturday. When i picked it up, i checked out the truck and took pictures. Agreement said full tank, 384 miles to go. when i filled up at the end , it said 497, abbot $10 more then when we picked it up . Bed was dirty, branches and leaves and dirt. .We washed it out before we returned it. On the way out, the front end was a little wobbly. At our destination, we checked the tires. Well worn to the point the cords were coming thru. Had to take alternate route home to avoid the highway . read more

She looked bothered to even acknowledge me. I understand nobody wants to work on a Sunday these days but a smile, a hello, a " how was your trip", anything would be better than he interaction I just had. read more

Horrible Rent from this place month ago and can't get my deposit back!!!! Worst service read more

THE WORST EXPERIENCE of any transaction in my 41 years! Had a car reserved for a weekend trip. Email confirmations sent to me each day. When I show up at 9:15 AM Saturday morning to pick up my car there are none available. The employee, MARK (who refused to provide me an employee of number or a last name) was so incredibly disgruntled and uncaring that I was actually startled. I really think Mark must have some issues going on and he should in no way be a customer-facing employee! SHAME ON YOU! I assume he still has his job because it's impossible to get through to anyone for customer service on the 1800 number. I will continue to try to contact so I can report this employee. It's important to me that he isn't allowed to treat others like this, for his own safety bc he's going to start a confrontation with someone eventually. Congrats to this miserable business and miserable employee for wrecking my plans and not even having the decent to pretend to care. read more

Avis - Toms River - An hour and 25 mins on hold waiting for customer service before I gave up...for now - Truck Rental Near Me - Toms River, New Jersey

needed a car they took care of me clean and reasonably priced. Mark was awesome. Took a minute to go over everything with me seeing how I never drove a EV before read more

Do not rent any vehicle from this place. Had reserved 16 foot truck for a move for my daughter to go to her college apartment. Got email confirmation 2days before, show up day of rental to find out they had NO TRUCKS AT ALL. OH SO SORRY. hand me company brochure and say call. They will find you an urgent rental. So I call, 3 different departments, only to be told a manager will call. Well 3 hrs later nothing. Horrible service, never again. Wish I could post no stars UPDATE THEIR RESPONSE we understand it was inconvenient but terms and conditions state this is not a guarantee on locations, dates, and times. read more

Absolute worst experience ever. Rented a moving truck from Budget TEN days in advance. Confirmed rental pickup 48 hours prior to driving through 6 states to complete my move. Boarded my dogs, paid for storage unit in maine, drove to nj to empty storage units there, rented air bnb for nj stay, only to be told there was no truck. No help was offered either, so I called the 800 number, where I received a level of customer service that cannot even be called service at all. I am out roughly $702, and STILL have not gotten so much as an apology from Budget. Instead, I've gotten attitude, blame and condescending lectures from kids who clearly need training. The best part? I was told "You need to be understanding. Some of our trucks just aren't safe" Knowing this, I'll pay double and get a Penske truck next time. Maybe you should too. read more

Patrick was super helpful, was having a issue with misinformation from the 1-800 service and he took the time to clear it up, thanks Pat

RUN. RENT ANYWHERE ELSE!! Horrible experience both at the store and with corporate. I paid for my rental online. Showed up and the car was disgusting inside and out. The store clerk tells us that it's clean. It was filthy on the outside and that was easy to see considering it's white. We opened up and there was actual dirty and coffee cups in it. She insisted it was wear and tear so we showed her that when we rubbed our finger on the dash dirt clearly came off. We asked to switch cars and she refused. She added that she wasn't at the store yesterday so she has nothing to do with it. We left upset but had to go immediately because we had an engagement in VA we were already late for because she went to grab windex to attempt to wipe the dash and some exterior pieces down. Once we started driving the windshield was dirty (from pick up) and we go to clean it to discover that there was no windshield wiper fluid. Figuring that they were lazy enough to not check that, what else have they could have been careless about? so we checked the oil and of course it was low. Once calling customer service we were told the best they could do is provide us $30 as a refund. Unacceptable. Just as their worker flat out lied to us that the car wasn't dirty, they tell us that it is our fault we can't get off Interstate 95 and interrupt our trip while we're traveling through another state to pick up a new car. Absolutely absurd and unacceptable behavior and attitude. How did they solve it? They said there is no way corporate will ever provide anyone with more than $30 in a refund and the best chance we have is if enough customers complain they might change the policy. Ridiculous. Worst experience I have ever had with a rental company. Never again. read more

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I rented a car from another Avis location and soon found out that I was given a car with a big bolt in one tire and it was losing air. I called customer service and they said bring it to the closest Avis location for an exchange. I called this Toms River location, explained the situation. He's sounded very disinterested and said he had no cars available. I hung up the phone, drove straight there, pretended to be a new customer that wanted to rent a car, and he had several cars for me to choose from. When I told him he just talked to me and told me he had no cars, he just kind of shrugged his shoulders and started to process the exchange. This location was willing to put my family's safety in Jeopardy rather than do their job when I initially called. Disgusting. read more

Called the Toms River Avis early in the afternoon. Don't know who I spoke to but he said there were cars available. When asked if I could reserve over the phone I was told go online. Went online and paid online. Checked off I'd be there at 4 pm. I got a confirmation email, a reminder email an hour later and an automated text. Left my job at 3 pm, an hour and half early. Got caught up in shore traffic and what should have taken a half hour took 45 minutes. Started calling at 3:45 pm. No answer. Repeatedly kept calling, no answer. Get there at 4:03 pm. A guy in the parking lot says the Avis guy left 5-10 minutes ago. Call Avis 1-800 line. After over an hour get them to agree to refund my money but wait there's a catch. It takes 7-10 days for review and they don't issue it back all at once either. You get half and in another few days or so you get the other half. I will never use them no matter where but steer clear of the Toms River one. read more

I was stuck; my car was on an overnight repair, this rental car shop was on the same block. I walked in cold, Michael gave me a great rate, the car was cleaned and ready in 10 minutes. When I dropped the car off; which took 5 minutes, I met Norma, who makes sunlight personally. Two of the nicest people you could ever meet. Thank You! read more

If I could give this establishment no stars, I would. I rented a truck on Sunday from another Budget location. I had people at my house to help me move two couches. One from my friends house and one from my house to another place. Long story short, there was no truck available even after I received a confirmation email. After going through that nightmare with the website, and wasting hours on the phone with Budget I arrived on Monday to pick up a truck in Tom's river. I was told that the truck would have unlimited miles and would only cost 40 dollars for the inconvenience of not being able to have a truck the day I had planned. I asked the woman at the counter to verify that I indeed had free mileage. She told me I was covered for 92 miles that was with the truck as well as 100 extra miles. When I told her it was supposed to be unlimited because I went out of my way to pick this up she told me she has nothing to do with the website. She then asks me if I have another address on file. I tell her no. She then informs me that I have to put a 150 dollar deposit down on the truck. I told her my friend was paying for it and her card was on the order. She told me that she has nothing to do with the website. And I would have to take it up with them. When I told her that I didn't have a card with me with 150 dollars on it she very rudely said "oh you thought we just give out trucks for free?" No in fact I don't. I expect to pay what I was told I had to pay. The "manager" takes no responsibility for anything that takes place in her "shack" of a building and refers you to the 1800 number for any questions instead of trying to find a solution. As a customer service manager I am appalled at the service I received from not only Budget, but this "business" as well. The "manager" Norma Russo is hands down one of the rudest people I have ever encountered. When dropping off the truck - I was charged for 202 miles. Funny how I was told it was unlimited because of this company royally screwing up THREE days of my life when I could have had it all done in an day like I had originally planned. In the short time I was there - I witnessed three separate customers also baffled by her. Fees left and right. Different rules for different customers. One person thought they were paying 800 for a truck and she wound up charging them almost 1300 dollars and she offered no explanation. She again referred them to a 1800 number. I will never use this service ever again. The truck was disgusting. Rips in the seat. Door handle was broken. It shook as you drove. The air smelled like chemicals. Disgusting. Take your service elsewhere. read more