Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to get all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too. read more

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also maintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles. read more

This was our first experience with CAM. We've heard a bunch of good things. We had extensive work done on our camper including brakes, tuneup, replacement of a driveshaft bearing, and other needed repairs. We have the camper back but haven't taken it any great distance to really test it out. Brakes work much better and it's running quite well. Eric at the counter was friendly, accommodating, informative, and quite helpful. That and CAM charged us $1200 less than the Ford dealer we got an estimate from. There isn't much they won't work on (some diesels) and hybrid work) so if it runs, they can fix it. read more

Whatever you do DO NOT bring your car here. Had a wrangler and thought something was wrong with my engine. Brought it in and they took 2 days just to tell me nothing was wrong except I needed new tires and that would level everything out and the ticking would disappear. They tried soaking me for $1600 for new tires and told me the engine was fine, when in fact it is the opposite of fine and a few months later my engine locked up. Guys in there didn't even look at my engine just tried to upsell me on new tires so they barely had to do any work. Workers were pretty rude as well and didn't seem to care about any one of their customers. read more

If I could give zero stars I would. The front desk is manned by unprofessional teenage girls bickering amongst each other, while the mechanics have a could care less attitude. They neither explained the work being done or took notice of the childish behavior at the front desk. I left without the service or expectation of the "premier dealership" Certified boasts. Disappointed. read more

Trustworthy. Quick and clear communication -email or in-person.

Cons . Billy sells cars with broken Motors and transmissions gives a warranty that is no good because no mechanic wants to replace parts they want to replace the whole motor as should be. The warranty is more pushed on you to go back to there mechanic shop so he gets the payment. The towing side is awful as well they talk crap about everyone and everyone that works for them are awful people. Bad business read more

Need a tow truck? Strongly recommend these guys, they're quick, don't beat around the bush, and professional. When my uncle didn't place his vehicle in park, and exited the vehicle, we found the vehicle 10 minutes later in our pond. We called the insurance company that sent a tow truck. Certified Auto Mall came out, and informed us, that the insurance company had not notified them that the vehicle was submerged. We set an appointment for the following day, and they came in and fished the vehicle out. Very professional!!!! read more

I'm backkkkk! Well, actually my Outlander is back, but this time, because it needed brakes and let's be honest here, I drive it like Mad Max!! I keep it classy though! It started out innocent enough that Mini-Me had ordered a remote auto start battery that needed to be replaced so, off to CAM in my car, so this could get taken care of. But unbeknownst to me, my car has a sonic banshee brake scream that I was either ignoring or couldn't hear over Mini-Me's infinite playlist, but the sound was not missed by the Bionic Ear's of the staff at CAM. I thought they were just happy to see us, because I noticed I was being greeted by Billy smiling and walking out from the front service office as we pulled in from Rte 9, I would say a cool walk, not quite panicky but definitely, brisk. Mini-Me said, they probably thought we weren't gonna stop. Billy said, "Ya need brakes." But, all smiling but all joking aside I knew he was correct, the CAM crew knows cars and my Outlander needed brakes and in a hurry. So, up on the rack she went and was given a good look over, I was given my quote for all 4 brakes and rotors which was super reasonable and I made the appointment for this past Monday. I was late by 3 hrs dropping my car off- I take total responsibility for that. Mid afternoon Monday I got a call that they needed to order an electronic part for the back brakes, and they would have it Tuesday, they were in fact concerned about this delay and that I might be put off, but on the contrary, I appreciated receiving a call As Soon as they foresaw the issue, giving me enough notice that the car wouldn't be ready until Tuesday, thus allowing me time to work on my logistics for work, -Thank you (Because I forgot to extend the same courtesy when I was late dropping the car off). Car was completed on Tuesday and runs beautifully. So, I have another car a Chrysler Sebring, that I had towed over 8 times back and forth between another mechanic in (Howell) and another dealership that advertises a lot locally (Toms River) and I have been waiting patiently for either one of them to fix the engine, waiting, tic-toc -tic-toc. Waiting you ask? how long? you ask? Long enough folks! Long FREAKING enough!! (Jersey hand slam on table) that's right Meanie is P-O'd!!! Since the summer of 2017. Why so long? because every time I drive the car off one of the lots after forking over my hard earned money, the same thing happens and it's towed back. Everyone rather point fingers than fix it! because they can't seem to diagnose the issue!! Well I'm done!! It's getting towed over to CAM and if they tell me it can't be fixed, then that's good enough for me., but if in fact it can be fixed and it's worth it, than no doubt it will be fixed right the first time by them. I'll post an updated review when I get my butt in gear and get the Chrysler towed. I quite literally, will NOT take my cars anywhere else but to CAM. read more

I was driving on 9 when my car started over heating luckily i seen Certified Auto Mall when i was looking for a place to park my truck. When i walked in i was greated by Zac and bill who were very friendly and quick to help me out in my time of need. They got there guys right on the problem and diagnosed it for me and told me my best options going forward. They were such a big help and really eased my stress in the situation. There's not many honest mechanics out there but these guys are 100 percent i recommend them to any one with a problem, i will be returning there for any more issues that occur with my vehicles. I only was there for about a hour and felt like i knew the guys for ever. great people great service read more

They are the best ! always reliable , great service manager and crew . They provide personal service! Will recommend anytime read more

My daughter recently needed some general maintenance done on her car & took it to the dealer where she bought it. She was quoted a price of $200+ which she couldn't afford so she left. I remember a friend used to use CAM before she moved out of state & decided to give them a try. Eric helped her out & $30 later my daughter's car had the maintenance it really needed & we were all happy. I was in the process of purchasing a Class C Winnebago at the time & inquired if they could work on that type of vehicle. I knew it was going to need all new brakes as well as bearing work as I had an estimate done by a local Ford dealership. Dave looked up the vehicle & said they indeed could do the work. In fact, he gave me the towing number & his number telling me if I had any problem with driving it back home to NJ, they would come out & tow it. That's some customer service! Fast forward to the day she came home; we did not need the tow & Dave took it in right away. When I got it back the next week it had all new brakes, replaced bearing & a tune up (which was not included in Ford's quote at all). She had another issue with her hydraulic lifts & they candidly told me I would be better off taking it to a camper place. They could do part of the work, but if that didn't work, I'd likely be paying twice for the springs involved. That honesty goes a long way with me! At the end of the day I came home with my camper running great, & due to a special they were running (that they let me use on the camper), a lot more money than I expected. Not to mention their quote was already $1500 less than Ford's! Many thanks to all of the professional staff at CAM. Both Eric & Dave went above & beyond for us. Time to go make some reservations!!!! read more

I have to say, when it comes to auto-mechanics, I'm always scared. Being a woman, and barely knowing anything about cars, I'm at the disadvantage when I walk into any place. I bought my car somewhere else, but about 5 months in, it started having problems. Then died in my job parking lot. I have one of those motor clubs, and these were the people that towed me back to the house. The tow truck driver was nice and informative. So much so that I had my car towed to this place, which is NOT close to me. My motor club membership covered most of the trip, and these guys didn't charge me the difference, nice touch. They fixed the car, but unfortunately, the fix didn't take. They thought it was the battery, but on my way back home, the car stalled... in a hail storm.... on an exit ramp. They came and got me quicker then the cops got there to re-route. No joke. Because we were kind of in the middle of nowhere, and it was hailing, the driver had me get into his car with heat and wait for my ride to come. He was very friendly and professional the whole time, and very patient, understanding my ride was a little slow due to the storm. He brought it back to them, and they immediately took responsibility for their actions (surprising for a mechanic) and were very apologetic for my troubles. They fixed everything for just the cost of the parts because they felt so bad. And even gave me a warranty on their work. And because of the high price (replacing an engine is expensive) and the fact I am trying to go back to school, we even made payment arrangements so it can work within my budget. I have nothing but good things to say about the service, honesty, and integrity of this place. Very hard to find a mechanic like these guys. I just wish they were closer. But honestly, I think I'll drive far out of the way to ensure I get service like this again. I don't think I'd trust anyone else. read more

Great place to get a used car. They don't mess you around and they work with you. Everyone was really nice. I had bad credit and they helped and worked with me. I diffently recommend going there for a car or truck read more

Certified Auto Mall - My baby that I got from them - Auto Repair Near Me - Howell, New Jersey

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As a single woman who takes care of her truck needs on her own i would not trust anyone except Certified. These are the nicest and most honest team of workers you will ever come by. I not only use them for truck issues that have come up but i also will only ask them for recommendations when they don't perform the body work needed. Thank you to Sebastian for going above and beyons the last 2 times i was there!! It is truly appreciated. I would never go anywhere else!! read more

Great advice. Honest. If they had the car I wanted that is where I would buy. Billy was excellent at easing my concern over buying a car after not having to buy one in the last 20 years. read more

As a long time costumer I have come to anticipate service above and beyond that of which a customer could hope for, however recently Certified Auto came through in a big way to help us out. Eight of us were on our way back from a charity golf outting on the other side of New Jersey when our bus broke down. We were amazed at how fast Certified was able to respond, coming all the way out to west NJ to tow us back home. Thank you so very much, reminding us why we'll always be lifelong customers. read more

Great service will definitely have a repeat customer. The repair was done right and happy with the cost.

Terrible experience. Paid way too much for a junk car that needed a lot of work immediately after purchasing. Part of the reason for the inflated price was because of poor credit for financing, but it was still overpriced. After two years of trouble and sinking money into we wanted to get rid of it and called to see what we could do to get into something more safe and were met with nothing but objections and rudeness. I would never recommend shopping for a vehicle here. It was the epitome of a sleazy used car dealer. Stay away. read more

My girlfriend purchased a vehicle from this dealership and it was a very positive experience. The salesperson, Matt, was very helpful and honest as they made the option of financing the vehicle much less stressful. I would highly recommend anyone to come to Certified Auto Mall if they are in need of purchasing a vehicle. Definitely seek out Matt. Matt thank you for all of your service! read more

Great guys to work with. Purchased a 14 year old import with low miles. Easiest car shopping experience I've ever had. The free TV was bonus also. read more

I'm a first time car buyer and Matt from sales was a really huge help during the whole process. I told him exactly what I wanted & he gave better. He helped me through the whole process of financing a car & everything that comes with it. He explained everything & made me so comfortable & not worried about buying a car for the first time. If your looking to buy or finance a car this is the place to be, & go to Matt for all your sales needs, he checked up on me everyday throughout the whole process and made sure that everything was beyond perfect for me. Awesome people & awesome place 110%. read more

I was referred to Certified recently, due to some car trouble I was having. Turned out to be worse than I expected. However, Billy assured me that he would do anything he could, that's humanly possible, to help me. Well, he stuck to his word. This was a very stressful process for me, personally. BUT, the kindness and caring nature of the entire staff, reassured me that I'd be ok. They're courteous, professional and they genuinely care. I cannot recommend them enough. I am extremely grateful for my experience!!! read more

The service guys are the best!! Every time I go for service everyone is super friendly. They are always super nice and affordable! Dave is awesome read more

I had a great first experience with this business. I brought my old car in which needed extreme tlc, new engine and transmission among the repairs. Even though it was a big job on an old car, the dealer did not try to persuade me into getting into a newer car, he suggested it and took my no for an answer. They were very patient with me and my hectic work schedule and kept the car for a few months until I could pick it up. The car is basically driving like new, quality work, great service, and fair pricing. Keep it up! read more

I brought my 2006 civic here for AC repair and my check engine light. The employees here were very approachable and explained every issue in detail. They were thorough and repaired my car in under 2 hours. Pricing was great, and the experience is the best I've had. I will definitely be coming back here! They did not push me to make a purchase, but made it clear to contact an employee with any questions regarding a vehicle in the lot. read more

My vehicle was involved in an accident and was towed by this company. When I was I was told my vehicle was totaled and attempted to retrieve personal items they were missing. Filling a report w the police. read more

please if you are reading this, this dealership has to be one of the most friendly nice group of professionals i had ever dealt with i knew the car i wanted. the price was beyond good the truck runs wonderfully. the buying experience was quite simply the best i had ever had. no headaches no slick talking mumbo jumbo that you get going to other dealers. thanks again certified for helping me out Ryan read more

My parents have been taking their cars to Certified Auto Mall before I even had a license. For the past 13 years I have taken my cars to them and would never trust anyone else. They are honest and knowledgeable, two things that are hard to come by when looking for a reputable mechanic. From oil changes and routine maintenance to towing, they're your one stop auto shop. My husband was the guy that always took his cars back to the dealership for maintenance. After his first visit to Certified Auto Mall he doesn't trust anyone else. I highly recommend this family run business. read more

Certified Auto Mall gets five stars all around. First and foremost they are HONEST!! They even went as far as sending us back to the Hyundai dealership for repairs on my daughters car because they thought the car had a recent recall. They were right! They could have fixed the car themselves but instead made an honest business decision and gained a new customer. I recently got an estimate from my BMW dealership to fix my air conditioning, I thought the price was a little high, took it to certified and they completed the job for more than half the price. (Yes, they service all makes and models). They are the friendliest, funniest, honest people to deal with. It's a relief knowing I have certified auto mall to call for all our service needs!! read more

The staff are great, the service is top notch and there's no taking advantage of you. I've needed a tow three times in the past 1.5 years and have called Certified every time. You reach a live person (possibly even the person who will dispatch for your call) and their response time is quick (plus however far they are from your location). They are the only place I'll take my car for an oil change and service. Highly recommend!!!! read more

If I could give 10 stars or even 100 I would. It was 3am on a Saturday I called my insurance company for a tow and was giving an hour ETA after hanging up the phone I received a phone call from the dispatcher saying they are sorry I'm stuck on the side of the road but they will be arriving in 20 minutes I was amazed and relieved. 10 minutes after that a tow truck pulled up in front of me the driver mike got out and assisted me. I was so amazed at there service and quick response I told him to take me to his shop in Howell since my car has been to the mechanic several times and nothing was done. After dropping my car off they gave me a ride home. The next morning I received a call with the issue with my car I told them go ahead and fix it. 2 hours later I was called and asked if I needed a ride back my car was finished. Not only am I happy with there quick tow skills but the fact they didn't keep my car all day and my car was fixed correctly and for not to expensive. Thanks Mike and the guys at certified you are the best!!!!!! read more

I must say that I have never known a service center that's as accommodating as Certified for both auto sales and service, never had a bad experience with these good guy , they go out of their way to please you and fix it right the first time , whether they tow you or you have an appointment, they treat you as you should be treated, as a preferred customer every time, In this day and age its hard to fine a service center that really cares about your car, these guy do . So do yourself and your car a favor, bring it here to be serviced.. thanks guys you are the best.. read more

Just bought a 2007 chevy silverado from CERTIFIED AUTO MALL it was the best experience i've ever had a car dealer!The salesman was the owners son BILLY he was on point with everything no hassle talked to you like a regular person not just a salesperson trying to make a sale.The finance manager Tony was so helpful the fiance and warranty.I know where i'll be buying my cars for now on.Tell your friends about CERTIFIED AUTO MALL read more