RJ the front desk staff is very helpful. Excellent customer service I would highly recommended their business.

Stephanie is very helpful and went out of her way to help me on the move-in date. I typically do not leave reviews. But I am deeply impressed by how Stephanie is willing to use her time and effort to help customers and make sure they get their tasks done. I will highly recommend this place. read more

Stephanie and Anthony are absolutely amazing!!!!!!!! Stephanie is very knowledgeable about all the current deals and what would be the best option for our needs. She was very patient and attentive to what we needed. I cannot recommend this place enough!!! read more

great experience with storage. the facility is clean and organized. amenities are available, Bathrooms, and having the carts are very helpful. With the help of the great staff, especially with Stephanie, the process was seamless. Stephanie provided the proper information needed and was very friendly and professional about it all. She answered all of my questions/fears with a smile. Made a trip to storage bearable and efficient. read more

I've had a 10x15 here since about 2020. They changed the hours now to close at 5pm. Who can get off work in time to make it before 5pm? Not me. But here's what really chaps my ass.... They just raised the Rent for my unit from $181 to $256/mo!!! Fuck this I'm giving notice tomorrow.... Low value. Low quality. Shitty hours. Forget it. read more

Stephanie is the best. She was more than willing to explain everything to us, very patient respectful and of course knowledgeable of everything that we asked. Thanks again! read more

Jean was very helpful and the process is super quick. The location is in 1080 Pecten Court. The storage doesn't have AC but is enough for what we need. read more

Not a good place. When I first came in the guy there was super nice and helpful. Unfortunately the place is just shit. I have my storage unit on the 3rd floor in a building. The 2nd elevator doesn't work so you stand there waiting forever for the elevator because everyone else is moving as well. Also there are dollies you can rent but people keep the key all day. And then there is the 2 lazy girls at the desk, really I should say 1. I remember being there on the 1st to get a dolly that is in the office and there was no one anywhere. 2 girls come strolling back with fast food taking their sweet time and hour later. And top it off one of them has a miserable attitude. I hope she finds a new job soon for all of us. No note on the door - nothing. It's also really hot in that building. AC - no way. read more

Great service and cleaned environment. Great prices and easier to get the storage locker you want. Everything online made it easier to get storage right. read more

Good service when i originally rented out my unit. However, I would like to remind all customers that the policy here is "at your own risk". So if you run into issues later know that they will not take responsibility. I recently discovered what looks like termites or some other insects that had chewed through some cardboard boxes. When I alerted staff they said, well you rent at your own risk here and that is why we ask all customers to get insurance. Public Storage is responsible for maintaining their grounds and buildings. Insects/termites don't come into structures that are well sealed, they are typically attracted to damp dark places which tells me there was either cracks in foundation or perhaps some rain waters got in from earlier in the year. I was only expecting to use this unit for a few months, so i thought an outdoor unit would be ok. Unfortunately this turned into 1.5+yrs of storage here. In hindsight I should have taken a unit at another Public storage location that had indoor/temp controlled options. The insurance benefit is only $250 of which $100 is deductible. I am not sure this is even worth going through the claims process for such an amount. I am still trying to get info on whether it is worth it. I don't even feel like bringing that stuff into my house now, so all that cost of storage went down the tubes in some sense. If it was indeed termites, i dont want to risk infestation at home. Ugh. Will update with progress. read more

Had my unit for about 10 years due to going homeless and moving around during a tough time. My bill went from $60/mo, to over $160/mo within this time frame. (Sometimes $170 for no reason) I recently saw that new units (same exact unit as mine) were being listed for $50/month to new comers. When I inquired about getting this rate, or even a discount, since I am a long-time customer and should be treated as such, the district manager said there was nothing that they could do. Really? For a customer of 10+ years? This is not how you do business. I am finally in a position to cancel my unit, and I wish I had not given as much money to Public Storage as I did. And I urge everyone to think of other options than public storage. They will increase your rate and treat you like crap. read more

Staff very friendly and helpful. Super clean and convenient. Super easy to setup account and get the right size storage space. read more

Cathy was very knowledgeable and very kind! I had a very fussy 1 year old and despite her screaming, Cathy tried her best to soothe my baby while informing me of my contract. She was also so kind enough to show me 2 units as I was unsure on sizing and didn't mind the cart drive despite a fussy baby and horrible heat yesterday! She was having a rough week, but still put on a smile and still did a fantastic job - great definition of excellent customer service!! You rock Cathy. Would definitely recommend this location as they offer the $1 first month rental for new customers and the comfortability of dropping off or picking up items. read more

I needed a second unit to help my daughter with a move out of her apartment, The manager was quite nice BUT she quoted me a rental rate of $55/mo for a 10x10 unit. I asked her to remind me what they were charging for the 10x5 unit at their site I was currently renting for the past few years - answer $67. I asked why did a unit twice as large cost less - with a straight face "well corporate sets prices daily" as if this obviously explained their pricing. Oh well, I guess I should be happy I got a lower price for a bigger unit - hope it continues that way read more

The folks at Pecten Ct provided good service couple of years back. The new agents (e.g. Nicole) are clueless about the policies, lack courtesy and even a modicum of customer service. Rude to customers, and make zero effort to resolve issues. I have been a Public Storage customer for years in different locations. Very unfortunate that the Pecten Ct location does not seem to find decent customer service agents. read more

Yeah, like the other reviews say. They have only one elevator, which is always busy. They have dollies that are always being used up. No one EVER stays at the reception anyway. And this is NOT typical of Public Storage, it is THIS franchise particularly. My previous experience with other Public Storage centers have been great. read more

I was assessed a late fee even though my payments are always on time. I think whoever is receiving the payments is not properly doing the job that they are assigned to, like updating the account when the payment is received. This kind of problem sidetrack a lot of customers from their jobs. Now I have to use my break time to call the storage, the bank, etc.... that takes a lot time! read more

There might be a lot of self storage places. But this one had great customer service..Shabeena had a good customer service experience.

Cathy was amazing help this morning!! I showed up a day and a half early, completely unexpected, and totally threw a wrench in her morning ... but she was totally awesome. She welcomed me and got me on my way in a hurry. With a team of movers banging down her door early this morning eager to get things moving, she efficiently and eagerly helped us all. Not to mention she was very easy to talk to and very sweet! Thank you Cathy for helping my chaotic morning find some serenity!! read more

Great customer service Shabeena was real helpful and very friendly. I have been a customer here for years. This location is always clean and employees are great. read more

They are very helpful, fantastic support! We went in looking for a storage unit for the first time and Lilliana gave us multiple options for storage space for when I'm ready to move in ! I would definitely recommend to someone looking for storage units. read more

not happy. I have have only been here a few months and they are raising rates. just be aware they will rase your rates within 6 months.

I signed up at a good price. They told me that the rate will not go up after 6 months. After 4 months the rate went up. I think I will never rent it from Public Storage again. read more

Needed to get a storage facility quickly to store some items to get my house ready to sell. Cathy provided me with efficient, professional and friendly service. She was helpful and honest. Really appreciated the outstanding customer service. read more

Very great customer service. PM is very friendly. I have family members storing at this facility.

Shopping for a storage unit and Shabeena was very helpful and informative! Great customer service.

Went into this store because my girlfriend and I might need another storage space. Shabeena was super helpful and nice.

Dropped in today on a last minute decision to get a storage unit. Jesse, the woman behind the counter was really nice and informed and helped us out quickly and positively. Thanks! read more

I secured my storage on line and fill out application to help make the rental process easier. Jesse was very helpful and awesome. He made sure we understood the rental process and took us to the rental storages to see how big the units were. If he had not done this, I would of not known the original rental was small. It would have not fit all my stuff. He made this process easy and stressless. We thank him for his outstanding service!! read more

My aunt's had a storage at this place for years. It's a bit tricky to give directions to (our movers ended up going to the one on the other side of the street, but this one is the 2nd driveway on the left) The place seems pretty safe and the price is decent. It's a storage, what can I say? Put your junk you'll probably never use in there, and it'll be there just how you left it 10 years later. My aunt and I always gets great service from the people that work there. Not often to see people that legit care about their work. read more

A big shout out to Public Storage and great customer service from Ashley in providing the right unit for my storage needs and placing POD in easily accessible spot to unload. Always helpful with suggestions on how to make this transition smooth. Also thank you to Kimberly for quality account updates and info! read more