I had rented a unit and was running late and had the extreme pleasure of meeting "Q" the owner. Very helpful and treated me like family as if I'd known her for years! Great place Good pricing Safe and locks are provided! read more

Seven Years of Being a Customer Means Nothing I've rented a 10×25 indoor, climate-controlled storage unit at Public Storage on Signal Butte in Mesa, Arizona, for seven years. During that time, the rent has continued to increase, but this latest increase is absolutely ridiculous. My monthly rent jumped from $464 to $585, or $599 with tax. That's a $135 monthly increase, nearly 30%, with no 30-day notice that I received. I only discovered the increase when I checked my account. After seven years of being a loyal, paying customer, I would expect better treatment. Instead, it feels like the longer you stay, the more they take advantage of you. These aren't occasional small increases. It's been one increase after another. At what point does customer loyalty count for something? Nearly $600 a month for a storage unit is outrageous. I'm extremely disappointed in Public Storage's pricing practices and lack of communication. I would strongly encourage anyone considering renting here to understand that the price you start with may be nowhere near what you'll eventually pay. read more

Mrs Q was amazing, very professional and eager to help out my family and I. We need more employees to provide this top-flight service.... Thank you girl read more

Cancelled my storage unit after rent went up too high and somehow my account keeps opening back up not only that the storage units collect nothing but dirt and bugs read more

Shaquana at the Public Storage in Mesa (85203) provided outstanding customer service! We were having trouble finding our storage unit, and she noticed on the security cameras that we looked lost. She immediately came out to help us and personally showed us where our unit was, which we really appreciated. She truly went above and beyond to make sure we were taken care of. Shaquana has such a positive attitude and genuinely cares about her customers. She was friendly, patient, and made what could have been a stressful experience quick and easy. It's rare to find someone who is so attentive and willing to go the extra mile. Thank you, Shaquana, for the excellent service! read more

Autum was super friendly! she made move in really easy. The only thing I'm iffy about is that there are no cameras from what I seen in the indoor storage unit areas. Other than that everything looked good. read more

Hello, I want to say that Ian was very helpful answered all my questions and concerns. Walked me down showed me the difference between my current unit and one I was looking at if I had to make a change. I was very happy when I left the office. read more

Property Manager Q (don't know how to spell her name), was helpful, welcoming, and informative. Glad I chose this location to use even though I'm 20min away without traffic. My lock and storage was ready on the same day I reserved it! read more

I have to take the time to thank Breanna she was amazing!! THANK YOU!! When you're moving it's very stressful but Breanna was simply a breath of fresh air. She got us in and put from start to finish and walked in the hot sun just to make sure we understood everything. I personally hope the right managers read this and immediately give her a raise. Because great customer service is very hard to find. Thanks again Breanna!! read more

Public Storage - Self Storage Near Me - Mesa, Arizona

I have been a good customer for 2 years always paid my rent early and rarely go into the facility. Public Storage one day out of the blue my rent had been increased I requested a reason why no answer! They wont work with me and I feel like they got the upper hand because they will just lock my storage unit if I dont pay the increase. I have a large unit full and unable to move my household to another facility. I think the hours they only allow you access at the facility is not right either. I work late and occasionally need access but they lock everything down at 8:00pm. They can and do increase your rent whenever they feel like it!!! read more

Bought a storage unit from auction entire staff was acting super shady and the unit was completely gone threw unit was different from pictures(stuff missing) I would recommend to never bid or store your items with them again read more

Easy checking process without having to meet with anyone. App to open the gate is very convenient. The space was ready and clean. We also got a discount for the 2nd month and the value per square foot is the best of all other units we checked for the size we needed.​ read more

Came by today to put some stuff in my new storage unit. The code for the gate didn't work for a few tries. Old Big Troll lady comes out just yelling. I'll always leave a bad review after having an interesting conversation with a troll at their business. The place seems decent and clean but I prefer to be helped, even if you're an old troll. But I was rather yelled at, go anywhere else read more

Warning: Current management is awful. I was renting a large unit at a great price until they decided they wanted to kick me out for being at my unit for longer than 30 minutes so they can sell my unit for full price. This month they kicked out atleast 5 people who had discounted units. Several people including myself scrambled to get everything out by end of month only to have this manager block the exit at the end of the night and have her boyfriend call women "bitches" simply because they wanted to leave the facility. Mesa police needed to be called out to rectify the situation. This current on site manager is lazy, impersonal and downright rude. They cut off our power months ago with no explanation and no solution to fix it. Stay far far away from this location, I implore you. read more

Miss Berenice thanks for the hospitality. It's refreshing to interact with ladies who genuinely appreciate your business. They weren't trying to sell they connected with me to find out what's best for my belongings and my pocket. The facility is well kept, large and secured. I opted for the air conditioned unit because i have a television and this heat in AZ has been off the charts. I can't afford to have any overheated parts Either way thanks for the great service and the much needed water. You won't be disappointed with this storage facility. read more

I recommend this public Storage highly, I haven't had good luck with storage companies prior to this one and I really don't care for paying money for storing something that's going to not be worth anything by the time you get ready to get it out of storage but I like the staff here and the manager Holly is great, she's really good at making me feel special, which make it easier to not think about storage bills or things like that, I only wish my landlord was like that!! lol read more

Their customer service is superb. They walked me through reserving and the puchase of a storage unit online, over the phone, and when I came for the first time to check in, they showed me to me to my unit and gave me ideas on how to fit all of my belongings in the unit. And they did that willingly with enthusiasm, instead of treating me as if I was bothering them, like most young people do these days.. I was pleasantly surprised. Thank you for all of you help. read more

First of all, I need to point out the positive; Berenice, the manager is friendly, professional and cordial. We made our reservations online and physically went to the office where we met Berenice and finalized arrangements for two storage units, one climate controlled, the other outside that we planned to move in to in another week. This was a positive experience. Fast forward to the next week when we brought a pickup load of stuff to move into our unit only to find out that we did not have any units reserved and there were none available. The lady (won't mention any names) was apologetic but confirmed we did not have a reservations and no units were available. She made some calls to find out what happened and after 45 or so minutes found the actual paperwork sitting in an apparent pending file. We were supposed to get a discount according to the online reservation but were informed that we no longer qualified for a discount. She finally found that they indeed did have two units available so we went to see them only to find out that the outside reservation was a more expensive climate controlled unit. I took it anyway as I had already signed a contract and didn't want to risk losing a unit. I did call the regional manager's office to let them know of a glitch in their reservation system but received no assistance. It may have just been a bad day however; it was not a positive experience and I would not recommend them as I felt there was an element of dishonesty in honoring our online reservation and the disclosed discount. read more

This place sucks not security cameras at all on the indoor units bunch of people including me got broken into because of this and been with them for years that have raised out unit rent to over a hundred dollars from 75 which is what was the original price of the unit when we started it read more

I am a return renter. Staff is always cheerful and helpful. Loved their $1.00 special read more

Public Storage - Self Storage Near Me - Mesa, Arizona

Fast, easy, and super helpful! They made us feel like a valued friend and we look forward to doing business with them.

Horrible horrible store! They auctioned my belongings only 2 months behind as I lost my job. I want my grandma and brother belongings as they both are no longer here. I am checking out my rights and having my grandfather get his lawyer involved. No notification, no explanation just everything gone and I will never get those memories back. I am sick to my stomach and I absolutely hate this company. Don't use them, they are expensive and don't care about anyone or anything.... Stay away! I am taking this all the way up. read more

My friend who's out of state needed me to get into his unit but sent me the wrong key. Cinnamon was extremely helpful and friendly to both of us. She came down to the unit to try and unlock the unit herself and when she also determined it was the wrong key she let us both know what our options are for getting the lock drilled. I super appreciate how helpful and professional she and all the other staff have been towards both me and my out of state friend. read more

The people that work there were very nice and very professional. The pricing with the $1 for the first month's rent was a very good deal. Forcing you to buy a unique style lock that only fits their storage units seemed a little hokey. Make sure that you store lots of cheese in your unit, this may help Focus the attention of the mice to the cheese, rather than your mattresses and boxes. They really should do something about the rodent problem. read more

I am the owner Of Ice Queen Shaved Ice and needed somewhere to store my Snow cone stand in Gilbert/Mesa area. The ladies at Public Storage were super helpful and made sure everything i needed was taken care of. Sandie and Cinnamon were awesome! read more

I had a very good experience at public storage Holly was most helpful kind and courteous and no problems in and out of the gate facility worked fantastic for me I would definitely use public storage again and thank you Holly for your professional and courteous approach. read more

Sandy and cinnamon are so awesome. I wasn't having the best day til I walked in... sandy could tell I was in a bad mood. They both went the extra mile told a few jokes and I even learned something about myself. What a nice couple ladies on east side! Made me feel safe and at home thanks from alpha! read more

An update to last week's post. I did hear back from the district manager who had been on vacation since our last phone call. Public Storage took responsibility for what happened. Apologies were offered. I was compensated for my lost time. I am a much happier customer now, thus the new 4 star rating. Businesses are made of people, and people make mistakes. Things are going to go wrong. My only requirement for continued business with anyone is that they take responsibility and try to fix it. Public Storage did that and I will continue to be a customer. read more

moved from Michigan. got prompt email response with confirmation and lock codes. coded gate entry and had lock waiting for us in our unit. everything was nice and clean! glad we picked this location read more

We rented for 6 months and everyone was helpful, professional. I would definitely recommend and use this facility again.

Bernice was very friendly and knowledgable! She was very willing to give us a tour of different units and made us feel secure with choosing to go with Public Storage. She is an asset to the company-as her personality is a perfect fit for the job! Great job Bernice!! This storage facility was also $100 CHEAPER than a facility we were looking at in Scottsdale. read more

When I went online to search for a safe, fairly close but inexpensive storage unit, I found Public Storage here on Main St. was the BEST choice overall. After taking to Berenice, she gave a tour of my unit I reserved and was extremely pleased in her demeanor and her professionalism in dealing with my needs of storage. The unit was dry, VERY clean and very secure. After breezing through the paperwork and receiving my keys she told me all about the security and the codes. Sandie the other co-worker there was extremely helpful in filling in any answers to questions I asked about the storage facility. Both ladies made my experience painless and very affordable. Always check for online deals and make sure you jump them, they are awesome and the people here were the best. read more

Sadie and Holly were very helpful and very nice. I had a storage that was too big, so they helped me get my stuff into a smaller and cheaper storage unit. GREAT customer service from these two ladies. read more

Holly and Sandie were great! They were a great help in getting me signed up. They did everything they could to get me the best deal that would benefit me. Sandie also interacted above and beyond both with me and my son. Definitely left satisfied. read more

Sandy is beyond amazing. Her customer service, availability the determination to make things go smoothly are phenomenal. She not only values her job but she truly cares about her customers. I have referred several people to this Public Storage. Sandy you rock! Public Storage scored big when they hired you. As a manager I know the difficulty in hiring good people. Thank you for all you do! You made a huge difference in my family's life in a very tragic moment. I wish I could give 100 stars. read more

I just rented a unit here and the manager was awesome, Cinnamon reviewed all the information, making it easy to get storage. She was very knowledgeable and also made sure my gate code was working and that I had all information needed to bring my belongings back to store them. I would recommend this property and kudos to your manager for being professional with a smile! read more

The call center that takes the reservations does not, I repeat DOES NOT give accurate and true information. Although courteous but very rushed and false information as far as how the $1 special works. I specifically asked what my out of pocket cost will be today when I go in person to rent. My 10x8 unit was $100 per month. The special is $1 first month. I was told of $24 one time admin fee. I was told my total out of pocket would be $24 plus $1. I then asked if there were any other charges, I was told renters insurance fee but they could not give me a price that I needed to talk to the facility for that quote. I said ok. I was told I would get a call from them shortly after we hang up. I hadn't hung up with the booking agent yet and my other line was ringing. I hung up and had already missed their call. I called back and got the facility manager on the line. I asked her about the renters insurance she did not want to give me any prices on it because there were 3 options and that when I come in they will go over it with me. I politely explained that I do not want to waste your time or mine and wanted the info and to verify the booking agents info I was told. In fact, the agent basically lied to me after asking specifically what my out of pocket expense would be today. He said a the $24 plus $1. That's it. And the renters insurance. I dont have time to write reviews or call around just to be given false info. It's places like this that make me have to write a review. Tired of the run around false information!! They may have a nice facility but I'm not willing to go down to find out after being told false info!! read more

They tell you your required to have insurance on it and that you can "convienently" purchase their insurance while setting up your rental, however, if you actually read your contract, you are not required to have insurance. If they need in to your property, they will cut your lock (that your required to buy) and then not replace the cost in anyway and call you incessantly until your replace your own lock that they ruined. They also tell you that your required to use a cylindar lock and offer to sell you one if theirs, but again, your contract doesn't say that kind is required. They will not offer any solutions when a problem arises, instead, continually refer you to their district manager claiming they can't do anything. I rented my unit because it was a decent price, bear my home, and I liked the $1 move in offer. I walked out paying much more than $1 and within two months my unit price went up by $12 a month. read more

Great service, very friendly staff (shout out to Jessica and Bernice!). Well controlled, no pests... Great place to store :)

Bernice was training Marc and Michelle so my wife and I were helped by all three of them. It was an awesome experience! Bernice was very informative and remembered my wife and kids from when we had our last storage unit which was over a year ago. Amazing customer service!!! read more