These folks are the best! They are courteous, knowledgeable, return your calls promptly and have…read moreextensive experience. They not only do the job but they also guarantee it. I won't use anyone else.

Highly recommend ! They are always on time, do an amazing job and very professional ! Office staff…read moreis incredible ! Many thanks!

My experience has been great for the past year. Doug assisted me when I signed up. He was very…read morehelpful and thorough. He showed me different options and explained the pros and cons. I am pleased with the unit I chose based on his suggestions. Doug was also very quick to respond to email when I requested some changes to my account. The place is clean and there's always a cart available. There are a few parking spots right outside the main building, which is convenient for loading and unloading. The gate is sometimes left open, but so far, I haven't had any issues!

One star for the place being clean, that's the only good thing…read more We have rented from here for over 5 years. Each year the rent goes up, yet there is always something broken EVERY time we go there. If you decide to rent from here, just be aware of seeing signs like this, often. Not sure what they do with all their rent increases $$$$ - They definitely don't use it to repair anything.

The lady that helped me was very kind. She explained all my options very clearly…read more Price is very reasonable for this area. I only need this for a short time and she helped me make the best decision for my needs. Rules and expectations were presented are very clear. My unit was very clean upon entry. Much appreciated her insight and support.

I rented a unit from these people a couple months back. I thought about their security that relies…read moresolely on the gate code. I figured I'd give it a try. They gave me a unit clear in the back right next to a wash. Then a month or so ago they called and told me my unit had been broken into. I stopped by after work that day to assess what was missing. They told me that I had to file a police report and claim with their second party insurance company so I promptly did so. I had to leave my Unit key at the front desk so they could let the vendor replace the door, which took about two months. I inquired about moving to a different unit that was closer to the front so they put me on the wait list. A couple weeks later they called and said they had one available, but it was $25/month more. I declined as I wasn't leaving and returning, just moving units. I don't see how they can justify the up charge for the same size unit. The insurance company sent me a notice they were still pending coverage verification. I asked the storage manager what they needed, they were absolutely no help and referred me back to the insurance company. Circle of service I guess. Fast forward to today. I get an email stating they were going to raise my monthly fees! No thanks. I'll be moving out before the increase takes effect. Oh, as my son and I were leaving, we noticed two more units that had been broken into. Their security is nil! These people have absolutely NO empathy.

Just found out that the manager Genesa (so?) is no longer there and that means as soon as the…read moreweather cools down I'll need to look at other storage options because she was the best manager this location has had and really the best thing about that business. They consistently raise the prices up more than once a year and there's not sufficient parking.

I'm extremely frustrated with how this facility handled my account and access to my belongings. I…read morehave a 10x10 unit, and after falling about a month behind, my balance reached nearly $500 with late fees. I paid the entire amount about a week before traveling to Arizona specifically to clean out my storage unit. When I arrived on September 2, I discovered my unit was still locked by the facility and I couldn't even get my key into the lock. At first I genuinely thought I was doing something wrong. I contacted the office and was told I needed to pay my bill in order to access my unit, so I ended up paying another approximately $200 just so I could get into my belongings. The problem is, that new bill wasn't even considered late until September 6. I was there on September 2. I had already paid the nearly $500 past-due balance a WEEK earlier, so the facility's lock should have been removed and I should have had full access to my unit. It appears they simply failed to remove the lock after I brought my account current, and instead of realizing and correcting their mistake, I was told to pay another bill that wasn't even late yet before they would let me into my unit. That is completely unacceptable. I traveled all the way to Arizona expecting to access property I had already paid nearly $500 to regain access to. On top of this, my rate for a 10x10 unit has repeatedly increased, sometimes by around 30% at a time every few months. I was never told when I rented the unit to expect increases this frequent or this significant. I understand late fees and restrictions when an account is actually past due. What I do NOT understand is paying my past-due balance in full, having the facility fail to restore my access, and then being required to hand over another $200 for a bill that wasn't even late in order to access my own property. I would not recommend this facility based on my experience.

Very affordable, and clean. Easy to get into. Staff is always super friendly and helpful!read more

I stored here for over a year. This place is very unethical and I would not recommend them for any…read morelong term storage whatsoever. Every few months they would raise their rates on you because of "market conditions". Well, if "market conditions" are causing you to drop your prices on new customers, why are these same "market conditions" increasing the storage fees for current customers. I'm no business major, but that sounds extra scammy to me.... If you need storage for more than the free month they offer, look somewhere else. Business practices are so bad that they have to offer people free storage to walk in the door, and then the world of no-notice rate increases exist. Plenty of other storage options in the area. Reviews of other Extra Space Storage on Southern Dr nearby got blasted in reviews for same business practices. I wonder if this is common with all Extra Space locations. Extra Space, extra BS price increases. That should be their company motto.

We needed safe local storage following a house fire. Brian and Jenn at…read moreU-Stor - Eastmark had a perfect brand new unit that has 24 access, dual unit locks and 24 X 7 secure entrance and exit access. The 1st month special price really helped. Auto pay set up was a breeze. The location is conveniently located and very clean. Brian & Jenn are friends you haven't met yet and make you feel like you are family. Yes, I highly recommend them and their storage units.

I love this storage facility. There is such easy access 24/7 and you can drive right up to your…read moreunits. The security features are great too. The front office staff is very friendly and helpful too! The property is always clean and it is in a convenient location!! The prices so far have been great, no price gouging just a small increase each year.

My family and I tried to rent a U-Haul from several different locations but had issues with the…read moremobile pickup. This store helped us get a UHaul trailer last minute, just in time before the movers showed up. Andy was the representative that helped us out. He even opened the store early to accommodate us. He's a great guy. Needless to say, I will keep this place in mind for when I or any of my family members need to move next.

Sales rep was misleading, said it would fit a four bedroom house AND 60 boxes. Arrived to find it…read morewould only hold maybe 60 boxes. Waste of time.

Shoutout to Christian for providing friendly and excellent customer service today! Appreciated your…read moreinformative walkthrough of the unit and your kind and helpful service.

I have rented from many different places and this was definitely the best in all aspects. Initial…read morecheck in was super easy, check out was super easy and they are really on top of making sure all units are secure. Darryl really gives excellent customer service.