This location is terrible. You can never reach the manager and when I called to tell them I was leaving because they went up on my rent $70 at one time , I couldn't reach the manager . I called the main public storage number and talked to an operator and I told her that I tried to reach the manager and told her my issues. She said that they couldn't go down on the rent and I told her that I was moving out and she said she would make sure and let the manager know . Now they claim I owe them $335 for a month that my stuff was already moved out . I will fight this all the way . I'm not going to be a victim of a manager who can't answer a phone or give someone a call back . They constantly raise the rent and you get nothing in return but crap service. read more

Had an excellent experience getting a storage space for my belongings. Quick assistance, and they worked with my questions about finding affordable rates. Was able to get a nice space without breaking the bank, and the excellent customer service when I arrived was a definite plus! read more

I would like to commend the Public Storage site manager, Ally, for providing great customer service. She was always willing to help me get situated into the right space and work with me as I moved from a smaller to a larger storage unit. She's a real asset to the Public Storage operation and I sincerely hope you treat her as well as she treats your customers. Many thanks to her for her great service, empathy, and competence, Sincerely, Dr. Ronald J. Kantor read more

An easy process. No issues. staff was very polite and helpful. Easy to cancel when I was done with the unit.

Hoy es 2/9/23 12:23 am y no hay nadie en el lugar llevo tres horas esperando para poder pagar el storage . read more

Public Storage - Storage - Self Storage Near Me - Matthews, North Carolina

This was my first time renting a storage unit and Ally was very helpful with the information I needed.

Great customer service, when making reservations I was offered a great deal. Giant storage space. Very satisfied with Public Storage and their services. I will most definitely recommend Public Storage to friends and family. read more

The Manager at the second public storage location her name is Cindy she made racist comments and ask us to leave that's just that she called this location and told him not to offer a service we were there at 4:20 there was no customers and they close at five but both ladies that work there claim that they're busy and they cannot help us for no reason I felt so disrespected read more

I do believe i met a women after my own heart. Pam truly listened after i explained to her what i needed. She took time to even go out into the hard rain storm to show me the unit that was a perfect fit. Pam also showed a spirit of Excellence as she dealt with others who came in the office while completeing my transaction.. Thanx Pam you are the face of Customer Service! Tim read more

Pam was great! Husband and I just moved back from six years in California and needed a space for his bike for a month or two. The one we booked was big enough inside but the width of the door was too small to fit the bike through. Pam got us into another unit (with easier access too vs the other one) right away. Walked out with us to check it and make sure it would work. Within 5-10 min we were unloading the bike into the new unit. Pam saved our day! read more

Leaking roof! Building E! Go check your unit! My storage unit has a leaking roof! I immediately informed management, completed a repair request form, and was told it would be a WEEK! Yes, a WEEK with an active leak and a week of rain forecast! After 4 years of prompt payments and regular visits, no one could be bothered to tarp the roof or patch my unit. The offered option was to move to another unit. I did, just NOT with Public Storage! read more

just got my unit today, we will see how that holds up but the manager was great, very helpful, answered any and all question. competitive pricing also read more

Not only is this location look top notch, but the staff was incredible! Pam took the time to show us the facility and help us fill out paper work. She had a smile on her face the moment we walked in he door and I'm so thankful she made this process as easy as possible. Pam was very thorough and helped us select the right size and materials we needed to make our move as easy as possible. I fully recommend this location to anyone that's looking for a safe and friendly location to store your things. Thank you so much Pam for your amazing help and great customer service! -Rebekah read more

I really like this public storage! They were friendly and very helpful. The associate, Alvin, helped me to understand all that was needed to get my lease signed. He is awesome! Also, Pam was great too! read more

Public Storage - Holiday fun - Self Storage Near Me - Matthews, North Carolina

John M. I rented a unit today and don't have any experience. I do have two issues: one an older in the office explained to me that the price could go up each month which I take exception to. Secondly while doing the paper work for the unit the young lady named Emily made me believe I had to take their insurance on my contents. She was nice during the process but I felt misled after I discovered that my homeowners covers up to 10% which is far above the requirement by the storage unit. at this point I would rate it a 2 out of 5. read more

Horrible they charge late charges within the same month and then block you from having access to your things on top of that didn't even finish out the month and they blocked access already in the middle of a pandemic. Don't use this company read more

My experience with this company left me knowing that under Public Storage policy, there is no obligation to make sure a unit has been vacated by a customer before 'vacating' a unit in their system and re-renting the unit! That must be the reason they make you have insurance- because THEY REALLY DON'T CARE whether or not you or a thief has removed a lock on a unit. UNBELIEVABLE!! I have been renting from this location off and on since it was Morningstar, but clearly times have changed at this storage facility. I cannot recommend this facility and suggest finding a different company to rent from. The regional manager refused to acknowledge whether or not a phone call to the customer inquiring if they had moved out is reasonable. Then either his cell phone "dropped signal" or he hung up without answering this question. He didn't even bother calling back the office phone I was handed to talk to him. TERRIBLE CUSTOMER SERVICE AND CARE- and clearly it has infected the middle management of this publicly traded company - PSA). read more

Pam was wonderful. She was helpful in figuring out the 2 spaces I needed. She went out of her way to explain things. The space was just right for both my very short term and a little longer term storage needs. She was fun, too. I was able to get in and out, as needed both early in the morning and later at night. Easy in and out loading. read more

First review ever but went through the hassle to set a yelp as I was getting railroaded by this place You start off thinking you got a deal. As I'm signing the contract the grimiest sales person ever was lying right to my face. Said I had to buy their lock, $12 bucks, I go to the unit and see people using personal locks. They told me I had to buy their insurance. I asked if my homeowners would work in place of that. They said they didn't know but I had to buy today to move in. After I moved in I called my agent who said I was covered for storage unit, so I reached out to the storage place who told me if have to get a copy of my policy to prove it...I ended up just going online and canceling their insurance with one click. After 5 months they cranked up rent 23%. They told me their prices have gone up. I showed them their new rental prices were the same when I bought so that's a lie. Then God blessed me with the ability to move my crap out of here. Of course the 3rd day of the month. They don't do partial refunds for unused days. That sales lady just sucks. Don't get swindled into the BS like I did read more

Price keeps going up for a sub par old facility, def not a good value

I am a return customer. The Manager Pam is the most friendly, kind and helpful customer service member I have had the pleasure of working with. This sadly is a rare thing these days. I will always recommend this Public Storage to anyone who asks. Monroe road in Matthews NC. Thank you Pam! read more

This was one of several units I was considering. In the beginning the price was what sold me; $1 rent for the first month AND for the cost of a 5x10 was less than other units were offering for a 5x5. But what was amazing was how professional, courteous, and genuine the staff was from the beginning. The woman who helped me get started explained their schpeal on lock checks, police routes, video cameras, etc. which was quite reassuring, and really took an interest in some of my concerns and questions. I've never had a problem with other leasers; those I've seen or talked to are nice enough, and several of them use this facility to store their landscaping materials for work. Every time I've been here it has been clean and quiet, and, to be honest, I'm here far too often digging out something I'd forgotten I'd packed up already. read more

I was surprised that I had to buy a lock from them for $19.95 and then I HAD TO PAY $15.00 a month for insurance. All this should have been disclosed before they showed me the unit and I agreed that is what I needed. read more

The service was great here from the moment I came in. Nikki and Shi were the greatest. Helped me fast, courteous, and gave me all the info I needed. Really helped my transition in moving. I had my things in storage for a year or so, and all my questions were handled throughout the time. read more

The manager Pam was great. I missed my first appointment and she followed up with me to confirm. She was very professional and helpful. She had an awareness of what i needed exhibiting her competence of her business. The attendant who took me to the space was courteous and helpful also. Great business and happy to be utilizing their facility. read more

Well I can't comment on rate increases yet. I rented a 10×20 space today. The unit is clean and Erin & Alvin were helpful with the process. 4 stars based on my experience! read more

Advantage Self Storage is honestly the best of them. Staff are kind and helpful. The units are clean and we'll maintained. I've been very happy here. read more

My experience renting at PS on Monroe Rd. Charlotte was terrible. Their practices are, at best, unprofessional, at worst outright deceptive through omission. After making an online reservation I was immediately called to set up an appointment. Only after arriving did I learn that unless you bring your own lock, you are obliged to purchase theirs; without proof of home-owners insurance, you are obliged to purchase theirs, as well as other small "nickel & dime" annoyances. Small things that could have easily been disclosed online or when speaking with their representative before I made the trip. Their onsite manager referred me to their Regional Manager, Brien Cooley. Brien was condescending and argumentative. Employing a dismissive manner, he suggested that if I didn't like their practices, "rent elsewhere". Out of time and patience, I chose to rent the unit. I hope that PS will reconsider how they attract and disclose to potential customers. I strongly recommend basic training in "conflict resolution" be made available to their managers. I rented the unit, but the experience was not worthy of the single star I gave. read more

Tasha was very helpful today when I called and asked about prices and sizes on units. I definitely recommend public storage!!

The people working here are nice but have no power to deal with much. The space is decent but I have also just been surprised with a price increase after just 8 months. Worse, when I needed an additional space, I was told by everyone up to district management that they would not give me the advertised special available to anyone off the street because I was an existing customer. This was not to get a break on what I had but for a second separate space... more revenue for them, right? This concept exceeded their grasp and demonstrated that they missed the Marketing 101 class where it was taught that it's cheaper to keep an existing customer than get a new one. So the major problem is with Public Storage management at the higher levels. They don't care about me so I don't care about them. I rented at another facility and as soon as that location has another space open up I will clear everything out of Public Storage. Instead having having me rent two spaces, they will soon be renting me none. And that's all on them. read more

Great experience working with Darren, he is very polite and helpful. He is definitely an asset to this facility and has excellent customer service skills. Thanks for all of your help Darren! read more

Public Storage is a band of thieves. Yes, I've been late - I own that. They cut your lock off (you know, the one you paid them almost $20 for. Then they call to tell you the lock has to be replaced. You start your rent at less than $100/month - in less than 4 years it doubles. They call you - usually with a person that barely speaks English every month until you finally get smart enough to block their number. Wish I had a garage, wish I had a garage, wish I had a garage. The group manager, the office manager, and most of the counter people are freakin' miserable and treat their customers like unwelcome guests. UGH!!!!! read more

I went into this Public Storage location to rent a unit to store books. The person who waited on me...property manager Pam...spoke to me in a demeaning, sarcastic manner when I declined to buy their $17.95 lock. I went to Walmart and bought a lock. When I came back, she looked at it and said it was insufficient for use their, and I would have to go back to Walmart and buy another lock. Fortunately, a higher up was there and allowed me to ahead with the lock. Then when I asked about putting my payments on bank draft, she said that sometimes the bank doesn't get them the money on time and I would have to pay late charge. In all, a very bad experience. read more

Pam was fantastic! She was friendly and gave me good advice on the best unit for my storage needs. I would definitely recommend this Public Storage and advise everyone to talk to Pam! read more

The staff worked as a team to complete renting a clean, climate controlled storage unit within an hour where there were several other customers impatient with the progress of their own booking or payment process. Staff member Emily made sure I got the paper work, the lock, and the supplies I needed. read more

It's in a convenient part of town. There are a lot of trees to help provide shade to some units.

Tenine and Nicky were fabulous in renting me a storage in a quick and professional way. The facility is super convenient, secure and clean. I highly recommend this facility. read more

I was very happy with the experience of renting my first storage building. Niki was great. She explained everything to me and showed me several units until I found the right one. I am pleased with the size and location of the storage unit. I would highly recommend this site to anyone looking for extra storage. read more

Price increase in less than a year, 17%. Wow, surprised they can stay in business when they can keep raising the price.

It is an older facility but had a good experience storing furniture for two months. People in the office are very helpful, especially Pam.