Tersay was professional, patient, and helpful. Because of her personality and handling of our…read moreinquiry we rented on the spot. She continued to answer every question with sincere care for our experience. When I went back to move my items into storage she was the same polite and professional young lady. I highly recommend Public Storage. I was a customer many years ago and the experience was not the same. There were times when the staff was indifferent. However, this experience is reassuring that the caliber of employees have improved.

Get you in with a discount and then raise your rates every 4 - 5 months by as much as $45 a month…read moreeach rental increase! in 10 months my rent went from $83 per month to $164 per month plus $15 per month for renters insurance each month! Stay as far away as possible! Plus often there is no one in the office during business hours! Property is not very well maintained considering its age! Will never use them again!

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

The customer service here is great. I was recently late on my rental payment due to surgery…read more JAMES (not even knowing about my surgery) was very understanding and was more than willing to work with me on getting caught up. I really appreciate the fact that he didn't "bully" me into paying immediately or make me feel bad about being late. Instead he said that (not verbatim) things happen in life and that it wouldn't help things if he were mean about it. Sharon is also kind, patient and understanding as well. I hope customers are as kind to them as they have been to me! I'm sure it can be a stressful job at times

Horrible and deceptive. You will sign up for the "Web rate," which is really an introductory rate,…read morehowever that is listed nowhere. In three months they will send you a notice stating the market rate has increased and they're raising your rent. However what they're really doing is raising it to exactly what it was when you signed the lease. So saying the market rate went up is a lie. They'll then lie to you and talk in circles when you call them about it. Claiming they explain in store that it is an introductory rate and "maybe it's not clear online." It's not clear because it's not marketed as an introductory rate. Save yourself the time and headache.

Great service Clean…read moreMight have trash but the managers are keeping it down Love is great help, respectful and understanding. The facility is not bad Slight traffic. But not as busy as people would think

I have been disappointed with this location's services and customer services since day one ! I was…read morerecently lied to on pricing (what my rent pricing would be) and tried addressing this matter with management and never heard anything back for a resolution ! Please DO NOT rent a storage space with this company unless you want to be cheated out of your money and look forward to poor management skills

We had unit D15 from late Jan 2020 until the end of July 2020. We were very happy with the unit,…read morearea, cleanliness of the unit and facility and the safety. We felt the price was fair for the 10'x15' unit as we compared. But the facility is pretty new and was in much better shape than one right down from the road. And seemed much safer with the gate always closed unlike some others. We moved into Cresswind Charlotte and found being a mile away, this was the perfect setup and it was. Thank You!!

I rented a U-Haul from this location and had some technical issues when trying to pick it up…read moreonline, thankfully Bill was in the office and was so kind and so helpful!!

I had a great experience at this location picking up boxes. I ordered them online for pickup and…read morewhen I came they weren't ready. The gentleman working was really nice about it and apologized. He was pretty busy. I waited just a few minutes and he quickly got my order ready and made sure it was accurate. I definitely appreciate his kindness even though he was busy! Great customer service here.

This place has rats!!!! I had two storages here and my things got destroyed! When I told the rep…read morethey were very apologetic and told me I was covered with my insurance so I came in the next day to get things squared away, and it was a different tune. As I was speaking to the manger he stated the insurance doesn't cover things like rats and there was basically nothing he could do! This place is rat infested!!!

We used Southern Self Storage for more than three years. They were always accommodating and helped…read moremake life easy as we went through several transitions. At one point we had two units (one for us and one for my in-laws), when we closed one down, they allowed us to swap units. When my Father-in-Law passed away and we had to quickly empty their apartment, they allowed us to temporarily move into a bigger unit and then the next month allowed us to move back to the smaller one. For both of these moves, they found a unit that was close and apologized that it wasn't closer. It was perfect though because we could walk in between the two instead of having to load it on a trailer. They made one small part of the ordeal easy to deal with that and that is priceless in my book. They are wonderful to deal with and if we ever had a need to rent again, we would definitely return to them. They care about their customers and that is worth more to me than a name brand storage facility.

Great storage facility and great location! I appreciate how clean everything it. You can…read moreimmediately tell your personal items will be safe at this storage facility simply by the way they maintain the office and grounds. Love the security at this facility. Lots of cameras throughout. You have to use a special passcode to get through the gate. Once punched it I get welcomed by the gate! Lol. The storage unit was very clean and they spray for bugs regularly. Zaine Dickey provided excellent customer service. He provided me with what was available, showed me my options and reviewed the prices. Zaine never pushed me to make a decision which I appreciated. The owner at this facility is the same owner as the Keep it Stored off Pitts School Road. I used to rent there so I knew I would get the same service and support. If you rent there is a small fee for processing but they give you a lock for your facility so it really evens out. Thanks Keep it Stored!

The sellers' market for real estate is so good I've found myself homeless and deep-pocketed. My…read morebelongings needed a home while I found my new roots, so I went to see Kurt Locatis at Keep It Stored and knew I'd found the right spot MINUTES after walking through the door. Kurt has buildings of pristinely clean spaces, perfect for storing leftovers from small homes or sprawling mansions. The security in this place is airtight and the prices are incredibly reasonable for all you get! We had to chat a couple of hours because neither of us had anywhere else to be. He's a great businessman and a wonderful human. Now not only am I trusting this business with my favorite original art, handmade quilts from grandmas passed on, and important documentation, I'm trusting that man with my friendship. And I think both those decisions are winners.