Superb Windshield Repair is an extremely happy customer. We have rented space at Public Storage location at Lower Roswell Rd, Marietta, Georgia for many years. The time passed without exceptions at this safe, clean, convenient and well-managed facility. We have never missed nor exceeded their generous rental grace period although they often had to remind us. Both Jason and Carlene pays close attention to every detail about customer service. Thanks, Le-Bron Blanton read more

Yvonne was very helpful with communicating with me about us moving out of our unit. Truly appreciate how nice she is & for her being solution oriented! Thank you Yvonne!! read more

If I could give a negative review I would. Caution to anyone looking to use Public Storage, as someone who had multiple units at this location and out of state, I would NOT recommend them. They state one price online, but then Jack up the price. The refuse to honor the price, giving only one discount for your unit. It's basically legal blackmail, as they know you're most unlikely to move units. I've been misinformed on multiple items. property manager suggested I get a family member to rent a new unit, as the current unit kept going up in price and PS failed to honor the original price. Upon moving in the unit, the price jacked from $47 to $120. Needless to say I immediately moved out. Also note they lie about their locks. BRING your own and refuse theirs. They WILL not give money back for returned locks. I was told this, and returned TWO. In which I expected $42 to be refunded; was even told so over the phone. Yet they haven't. I'm about to file a police report and complaint with better business. Horrible company, DO NOT TRUST them! read more

Horrible. Two positives are that he units are temperature-controlled and clean. BUT, my biggest problem with Public Storage is 1) that they quote you a rate when you first rent. Mine was $46. They keep increasing the monthly price, citing "market value" as a reason. I just got a notification that as of January 1, my rent will increase to $147. 2) Access to Public Storage elevators is tricky. You have to push the elevator button and put in your code (again) outside the elevator in order to go anywhere. 3) No one is on site to help you. You have to call the main number and talk to an agent somewhere in the US. Don't bother! read more

Easy to deal with. Nice and clean facility. Great location in East Cobb. Also a good value.

Nice clean space but I've been there since mid April and the lights outside my storage space have been out the entire time. I literally cannot see in my space without a flashlight. I have asked about it 3 times and they tell me they're switching to LED. It doesn't take a month and a half and I'm any event there's no excuse for a dark storage space. read more

BEWARE! They will rent to you and then increase your rent at a FAST pace (every year). This year, my rent from $146 to $204. That's a 40% increase!!! This is not ethical. read more

Jasen Malone is professional, knowledgeable and helpful. I would recommend renting at this location!!!! read more

I have been a customer of public storage for years and am disgusted with the way they are treating their customers and communities during the covid 19 pandemic. They will send my account to collections if I do not pay a full months rent vs being ethical and pro rating my rent due to loss of job for the one day I occupied it. I spoke to the manager, who sent me to an 800#, who sent me to a district manager. I left a detailed message (as instructed) and was told that my call would be returned in 48 hours. That was the morning of April 2. Today is April 6, no call back. Don't take my word for it though. Go on their Facebook account, posts, see visitors posts and read how many people they are hurting, it is disgraceful. In a time where so many businesses are making efforts to help those affected, public storage could absolutely care less. Also, this facility used to be what I considered safe and well maintained. In January I was harassed by 'movers' who had finished a job and were loitering in the parking lot looking for work. A couple of men removed my belongings from my cart as I was rearranging my vehicle and expected me to pay them for their help. I've also witnessed people living inside of the units on multiple occasions. If you do have to keep your belongings at this facility, keep your eyes open and be safe. read more

Doing a review just on signing up online and moving in. I have never needed storage so had to do a lot of research (yelp helped). Public storage has a great website and gives online discounts. You get to see the space before you rent and it looks like all units are climate controlled at this location. The location is also very safe and the workers I have met and talked to have been very helpful and friendly. That was nice because moving sucks. Happy with the pricing. Will update again as the months past but right now 5 stars! read more

Kay was so helpful and wonderful to work with. The facility is clean, well lite and safe. I feel the pricing is fair for the space I am getting. Thanks Kay!!! read more

Jason is extremely knowledgeable and so kind when you see him. The property is kept very clean and tidy inside and out. Everything is well lit and if there are any concerns they are handled immediately. When going after office hours everything still feel safe and protected. If you need storage space look no further, this is the place you should find it. read more

easy in and out everything was done online, got my access code via the app & was able to get my stuff into my unit after 6pm.

JASON at the Lower Roswell Rd location is FANTASTIC! He quickly helped me rent a space, and expertly advised me on the rental and procedures. Thanks, JASON! read more

Met with Carlene to look at a storage facility as we are merging households. She was very helpful and explained our options. The facility is clean and well maintained. It also has a couple layers of security. We appreciated the customer service we received. read more

A couple of things they could do to improve service, though the facility is very clean and sharp looking: 1. Provide blocks to keep the carts from rolling down the hill. Yes, the entrance is on an incline. 2. Provide a means of keeping the doors open for long moves. It's troublesome to have to enter your code 50 times for both the entrance and the elevator. 3. Activate the "close doors" buttons on the elevators. They take forever to close. 4. Return phone calls. 5. If you make an appointment, make sure you are in the office or leave a note. Otherwise, cancel the appointment if you are not going to be there. 6. Check in procedure is very efficient, particularly if you fill in your paperwork online. 7. Do not buy their locks. Though they will tell you that their prices are competitive with home depot, they are not. $18 each vs. $24 for two at HD. Same goes for moving supplies, though they are even less competitive. 8. Very good corporate website. Very helpful. read more

Awesome customer service! Carlene is wonderful...super friendly and incredibly helpful. I feel really comfortable leaving my things at this location :) read more

Jason has been very helpful in accommodating my move. Convenient access to affordable storage space.

Carlene was great helping me with storage unit and she was very nice. I had a great experience with storage place, prices are good, and customer service is great. I recommend this storage facility. They even have free carts for moving. Yes, the locks are overpriced so bring your own. read more

Very clean and well maintained storage facility! The move in process was very easy and Carlene was extremely helpful once it was time to move out. This should be your first choice if you're looking for a storage facility in the East Cobb area. read more

Excellent in every way possible. Jason is always helpful and informative. Clean and well lit. Wonderful location. Again, Jason really works hard for the client. read more

Great customer service by Jason. Space is very clean and safe. Highly recommended. Mark

Carlene provided friendly excellent customer service during our visit on December 14. The facility is well run and I would recommend this to everyone. Pricing also very affordable. read more

Reviewing Public Storage-4951 Lower Roswell RD `I typically don't write reviews, however when I receive extraordinary service, I like to share. My first experience with a storage facility has proven to be over and above my expectations. I leased a unit online to find I needed a larger unit. I called and spoke with Monae who was more than helpful in providing information and making the move-in process as easy and problem free as possible. The move took longer than I had anticipated so I arrived a couple hours later, when I arrived she had just walked out to begin her lunch. Monae actually turned around to come back in the office to assist me. Totally unheard of in this day and age. After having the unit a few months, I was able to downsize, I met Carlene. She was a great help and very knowledgeable in providing the transfer of my account to a smaller unit. Carlene actually gave us time to move into the smaller unit while she waited. She found an available unit very close to the original; providing an easy transfer of our items. In a time when customer service should be the norm, however is very hard to find, these ladies are awesome in the knowledge of their company procedures as well as their ability to honestly provide exceptional customer service. read more

I didn't realize store closed at 5PM, got there 20min late and needed bubble wrap as we are moving and Carlene opened up for me and let me buy some. She was very nice and had computer issues , but kept going until she could take my payment. Great Service! Thanks Carlene read more

Experience at this Public Storage was great! Carlene was beyond professional and informative about storage particulars AND she was pleasant. That is a winning combination! read more

This was the first time I had ever needed to rent a storage unit, and honestly wasn't sure what to look for in a storage facility when I started to look for one. Thankfully, I came across public storage at this location and am so extremely happy that I ended up renting from them. Not only is their facility new, clean and safe, but their customer service and staff are more than helpful in whatever their customers need. Thank you Jason, Coleen and Dedrick for providing me with such a fantastic experience. I will be sure to refer people to your location!! read more

Carlene was very helpful! I am glad I chose public storage. She answered all my questions as I've never had storage before. She walked me through the property and explained every detail. Great service. Convenient location. read more

Clean facility and great service from Carlene! I would recommend if you need storage.

I've used a lot of storage places, but this one wins! Jason is wonderful, kind, and incredibly helpful for any need you could present. We loved being able to zip in and out of a really clean, well-kept facility. Next time we need space in this part of town, we're definitely using them! :) read more