Just signed up this afternoon, asked multiple times when they closed and mentioned I wanted to move some stuff in today before closing. Showed up with my last load at 4:48, asked to use a dolly and was told they don't give them out less than 15 min before closing. I'm sure this is buried somewhere in the rental contract but it was not mentioned to me at all when I told them I had stuff to move in today. Had to carry all the boxes up to the unit myself. Very disappointed in staff for not pointing this out. read more

Always a pleasure to deal with this group. Janelle, Aja and Judy are awesome. My monthly rate is very reasonable, accessibility is convenient and the facility is always nice and Clean. Very professional organization. As an added note, Janelle and Aja recently helped me significantly. I was in need of more space and I desired an outside unit but an an outside unit was not available at that time. They promised that they would keep me on their radar. When a space became available they immediately made me aware of the availability but also offered a few alternative suggestions. Thanks to Janelle's expertise and facility knowledge, I took her suggestion and remained indoors and I now have a unit that feels like it's tailor made to fit my business needs. I can't thank you guys enough Janelle Aja and Judy, You all are the best. At least Until a better option comes along. I'm just saying. read more

Friendly service!!! Thank you Jasmone and Kim. First time using public storage very satisfied read more

My rating about public storage could not get any worse .they are not whag they say there units are?not the size youare paying 10x5 is 8x4. They are dishonest charge you extra everything I had paid for my unit in full then notice the size is not what they said they dont care your screwed got your money then i get all my stuff in unit from rental truck and return truckthey call me hour later tell me Im locked out because they want 22 bucks. More because I didnt buy one of there locks which i showed them my lock and everything was okuntil they get omahold of my belonging s DONT LET THR POLITE CALLS THEY GIVE YOU TO GET YOU IN ITS ALL A SCAM I AM VERY DISAPPOINTED THEY ARE JUST SCAM WITH PFICES TOO THERE UNIT S ARE NOT WHAT THEY SAY THEY ARE DRYWALL IN BETWEEN ALSO IM AT CARSON AND CHERRY BUT THEY ALL MISINFORM YOU read more

My 1st time using a storage facility and I could not have chosen a better one! The facility is clean and well maintained and the employees are the BEST! There was confusion about the code and they were with us step by step with professionalize service and a great sense of humor. I highly recommend this location and these employees. I will get their names next time! read more

Great customer service and great employees. My storage is perfect for the price. Not sure if they have an app but would be nice to take photo of the sizes so you can see. read more

Horrible!!! Moved in around July 2020. Within six months, our 10X10 storage unit had been broken into and we lost about $30K worth of items. The "thieves" ( or someone from the storage facility) replaced our heavy duty locks with other locks that had "PS Storage" stickers on them. We received zero assistance from staff there, including the district manager who was present that day. They refused to provide video or even review to see if the possible suspects could be identified. LBPD responded to take report. The officer advised us that numerous storage units had been broken into in the previous months. Not even a courtesy call, text, or email was given to let tenants know to check their units. You can sure bet they are first ones to call or email if they want something from you..... Went back a few days ago and saw that the wire mesh on top of storage area was cut. The male employee was super helpful and put in a work order to fix it right away. Every time we have been there, there are shady guys riding around on bikes or hanging out in their cars. PS you charge a lot for "secure" storage.... Get it together.... read more

Don't use this location. No one seems to work the front desk. Abysmal customer service.

My company has been using this facility since 2009 and I have never had such rude service. I came there for service on July 30,2017 and all I received was rudeness and unprofessionalism. The two ladies at the desk had everyone waiting outside for over 30 mins while they left the front desk. I was already inside of the gate waiting and had dropped my security ode card and need to exit. The lady who identified herself as a manager was rude and condescending in not allowing me to obtain my access code for my unit to leave the gate. I had such a wonderful experience with Tina during my past encounters and the horrible service I received this past Sunday trumped al the wonderful service I received from Tina. I WAS REALLY THAT BAD. Please train your other employees on what customer service is supposed to be. read more

I reserved online and signed up for the 50% off first month. When we showed up, the woman lied and said she never said we could get the discount. There are plenty of storage spots in the area, we WILL go elsewhere. Horrible customer service sherice or sherry the "manager" read more

This is a rockstar storage. Great service from Tina the manager, and all her team. Very clean and freshly redone. Happy to have my belongings there. thank you. read more

Was assisted by Amparo, a very polite employee. She showed us around and advised us on the most convenient way to navigate through the facility. Amparo breezed through finding our unit and thoroughly explained everything we needed to know. The storage units are clean and reasonably priced. Very happy with this choice! read more

TERRIBLE!! This location is Terrible in their customer service, the girl at my move in was rude, she got my email wrong so i didnt get to read any statements, my unit was burglarized and they didnt offer any help with what to do. When i contacted the District Manager even he didnt offer any assistance other than offered a unit that had just been repaired (fixed from being broken into) at a higher price. When i informed him that they had homeless people living in there, i was told that wasnt true but when i gave specific examples, then was told "oh they will be out by the end of the month". I am definitely not using Public Storage again, neither should you! read more

Great experience dealing with Cathy and Cherie! Would def use this location again and recommend it to others!

This is my first storage unit so maybe this is par for the course. I rented a 10 x 20 in March 2013. Everything was fine, a place to store my stuff, right? So I guess I should have read the fine print of their four page contract in itsy bitsy print. Then maybe I wouldn't have been so surprised to get a 15% increase on the already generous rent I was paying. So I'm stuck until I can find someplace else. So read the other reviews about the nice people who run the place but keep checking your mail for a not so nice rent increase once you've moved in. read more

The people at the desk might be nice upon check in, however, expect a huge increase shortly after you move in and then try talking to them or anyone in the corporate office or anyone in customer service. It will be like talking to a wall. No matter what you say, they will not negotiate the new rate increase and you are told to make other arrangements if you don't want to pay their high prices. I put my furnishings here because I thought I got a good rate on line, but then, after only a few months, my rate increased $50. Judy was a nasty piece of work and hung up on me. I put in a formal complaint to the corporate office and received an email telling me the rate is non negotiable. No mention about the nasty employee. I was never, ever told that the rate would increase so quickly, in fact, I was told the opposite, that my rate was locked in for as long as I was a customer. That was a blatant lie and I will be seeking legal action against them. Do yourself a favor and find a company other than this PS...you know what PoS stands for right? read more

The Case against Public Storage Introduction I plan to lay out a clear and convincing case against Public Storage, their preying on elderly, false advertisement, intentional and negligent infliction of emotional distress, bait and switch tactics, and over all bad members of the business community. Dec. 2013 When I decided to move from San Francisco and live with my family for the campaign, I didn't want to sell my furniture but thought I storage would be the best option. I checked a few of the facilities and prices in the Long Beach area, and found that Public Storage was the most competitive. I saw one facility near my parents' house had a half priced sale for "Winter Holiday" for "new customers" (screen shot included). I called to inquire more, and was told another facility in Long Beach had the same sale but at better prices. I called before the Christmas holiday, and I said I was not going to be in Long Beach until around Christmas. Since the sale would still be going, this wouldn't be a problem. But I asked if I could still send my parents to check out the size just so they can see it. Upon arriving at the Public Storage facility on Cherry, my parents were told that they had to both sign a contract on the spot and leave a deposit or I'd lose the space. My parents, 65 and 70, felt pressured to do so or risk loosing me the space and the price. This was in direct conflict with what I was told on the phone. I called to complain about this situation, and I was simply told by both a manger and regional manager that is simply the way Public Storage does business. That I could not reserve a unit over the phone, contrary to what I was told when I first called. No apology for this was ever given. Each conversation I had with management on the phone was unproductive and impolite. It was truly the WORST costumer service experience I've ever had. Current Situation I should have known after all the problems I had to begin with that further problems were down the road. I of course set up payment ($63 after tax and insurance) on a monthly auto-pay months ago. Several payments were processed that way until May, when my card expired. I went online after, changed the expiration date and made the late payment. However, I was never told that auto-pay was deactivated after this. Because I knew I had updated my card, and had a very busy schedule as Deputy Campaign Manager for the Long Beach Mayor's race, then a very busy interview/job hunt schedule, it was not brought to my attention until beginning of August that something was wrong. Auto-Pay deactivated without notice I spoke last week with customer service and found out when my card did not process in May after the expiration date passed, Public Storage turned off auto-pay but failed to make any effort to inform me it was off. A prime example of Public Storage trying to take advantage of customers, Public Storage did not try to reach out to me at all to inform me of this. I assumed I had done my job by correcting the card issue, and assumed Public Storage had handled their contractual obligations to process my card. I received a call and a letter notifying me that a lien was being placed on my belongings. This outrageous theft of my possessions was a purposeful act to scare me into paying whatever charges I was assessed. Having ones belongs being threatened to be taken away causes great stress when it's valuable personal belongings. This stress caused me to lose sleep and I suffered a great deal. Bait and Switch and Breach of Contract I entered into contract to pay the $63 a month, and there was no time frame or expiration on that monthly fee. However, when I spoke to someone on the phone at Public Storage, she informed me that my rent was only a 6 month deal. This was NEVER put into writing in either advertisements or in contract. To change my rent based on "a 6 month deal" constitutes a breach of contract. To do so contrary to advertisement is further false advertisement, and constitutes a bait and switch maneuver that is further illegal. The terms of the contract stated the amount to be paid, and never stated a specific time frame for that amount to expire. It does however state that 30 day notice would be given for any "adjustment" to the rent. There was no 30 day notice, and the fact that the person at Public Storage stated there was a 6 month deal, clearly calls out a planned expiration. To raise rent without notice is a material breach of contract. To advertise a sale, and to be told on the phone a price for rent, and not to be told there was an expiration is false advertisement if there is in fact an expiration. Not to advertise that a price for rent expires is to advertise a false price. It is clear that Public Storage has made many mistakes, including tortuous ones that have caused me injury. They should be held accountable for their actions. read more

I had my unit broken into. I don't think they took anything, but it looked as if someone was going to come back to clean me out! If you rent here, make sure you have a good strong lock! read more

Got locked in here AFTER I spoke with an associate who assured me that we would be okay after 9 pm getting out of storage. WRONG. 9:15 we go to the gate and try pressing our code- it keeps saying access denied- after hours. It was then we realized we Got locked in. We called Tina, the so called property manager multiple times with NO response. What kind of company doesn't have emergency assistance or on site security? An officer from LBPD had to let us out. I WILL not be using this company again. read more

So far so good! I was helped by Corrine, Tina & Cherie. They are friendly and happy to help and they answered all my questions. They made me feel comfortable with keeping my things here. read more

Jorge was very helpful and he helped me out alot he made me feel more than welcomed and that service is always appreciated if there is any recommendation I can make for him I would love to make it here. read more

This is the absolute worst storage facility I had ever rented. Security here is a joke. There surveillance didn't even cover the entire storage facillity. I seen bum running in and out of the security gate and harassing customer at the gate. This one lady was so scare she lock herself in the car and waited in front of the gate. This bum continue to run circle around her car. She eventually manage to get out after another customer showed up and open the gate. She darted out the moment the gate was open. All this happen at the entrance in front of their main lobby. Right in front of the employee and they didn't do anything about it. That not the worst part... I was contacted late in the evening with news that my storage unit was broken into and my stuff had been stolen. In this situation normal people will call the authority. Not these guys, they didn't even fix the lock until the next day. All of my belonging was left unlock and vonerable through out the day. When i finally show up, you would think a manage will be present to handle a situation of this magnitude. I was left with two employee who knows absolutely nothing. The first question i ask "was there any surveillance"? I was told that their camera only cover half of the storage facility. Mine just so happen to be out of range. I was not offer any assistance or guidance. Left me standing out for an hour to tell me they didn't called the cop to do the report. I have to do everything my self. I ask for a copy of surveillance footage and was deny. Only a police can request video surveillance. Suggest that whom ever stoled all my stuff should be cough on camera by the front entrance gate. There's now way they can fit a 9 foot rod, hoop net and a bunch of boxes without it being seen sticking out of a car. Again absolutely no help. If i was about to really rate this place.... it would of bee a negative five star. read more

Easily made a reservation online for the exact unit I wanted. Had friendly service and happy to choose them for my storage needs!

Really easy to get set up. Nice, fast employees. Good deals. Good access hours. I've used 2 other storage companies in the area and this one has been better by far. read more

Dishonest business. They change your rate after you lock a rate in. I've only been moved in 3.5 months and got a post card in the mail saying they are increasing my rate from $124 to $146. I called and the manager first was very very rude and sarcastic to me, and told me that "he" had nothing to do with my rate increase when I questioned why it happened. Then he said "yes we can increase your rate as much as we want as frequently as we want, if you don't want a unit any longer you can come in and move your things out". Unreal. read more

This location sucks. Your belongings are not safe there. Does not deserve any stars. Do not store your things at this location. Customer service are no help. read more

Looking for a storage facility? I highly recommend Public Storage located at 4140 Cherry Ave., Long Beach, CA, 90807.Well managed facility, outstanding service. Manager, Jenelle, very friendly and efficient. read more

I was desperate to find a storage unit to keep all of my belongings for a short period of time and so many places were filled to the max! When I met Marcus B., he gave me hope that I would find a unit. He was extremely patient with me and showed me various units that would best suit my needs. He mentioned that I would find the best deal at 4140 Cherry Avenue and actually reserved the storage unit for me (there were only 2 left!) and referred me to Tina. When I got to the Public Storage facility on Cherry/Carson, Tina provided me excellent customer service! She explained everything so thoroughly and got me set up in no time! I am so thankful to both Marcus and Tina for helping me out during my time of need! I felt cared for and that they appreciated me as their customer. read more

I was looking for a place to store my junk i'm in the process of moving houses. I came in public stores not knowing what to expect. The woman at the desk name Debbie allowed me to go see the different sizes they offered at their location. We were there just to look but decided to rent the space anyways. She was very through and detailed about the process and how easy it was going to be to access our stuff. She wasn't pushy about upgrading our storage, she showed us exactly what we needed. All in all a very pleasant and easy experience. Thanks Debbie! read more

What a great group of ladies, especially, Jenelle. She went above the call of duty today. I have rented there before and was very happy. So when I had to store stuff again This was the first place I thought of. Thanks again for a wonderful experience. read more

I rented a unit here during my transition of selling my place and buying another. Tina who is the manager helped me find a very accessible unit for the movers. It was a great experience during the annoyance of moving read more

Was in need of a place to store business items. Ken and Tina understood exactly what I needed, and were able to get me a move-in special that worked for me. Anywhere you go in the area you're going to pay market value but I highly recommend this location because of the customer service and the smaller things they did to make you feel welcome in their facility. read more

This review is for Jamie, Ken, and Tony. I went in today to get a storage. Jamie was so helpful and informative she went above and beyond to explain all my options and was very patient with seeing how I can be indecisive at times. When I was finished I had purchased a moving package that came with everything I needed to start my packing process. The staff was so helpful they helped me put the moving box package in my vehicle. I just want to let the manager Tina know that Jamie, Ken, and Tony are amazing you have a great staff there. I recommend for anyone to store their items at this site you will not regret it. read more

They explain clearly and give us a good advice! It is very secure place and it is trustable place.

Front desk staff was very friendly and helpful. The $1/first month deal is great, expecially if it will be short term.

Janelle and her crew define Outstanding Customer Service !!! Helpful, informative, fun, friendly, knowledgeable and firm with a gentle hand as needed. read more

Juan was awesome! Super friendly and extremely good at his job. Personable and professional - made the process a breeze and enjoyable. Thanks, Juan! read more

worst place ever. the first locker i had caused mold and mildew to my stuff and even though i filed a claim, i never heard back from them. the second locker was inside and was broken into. all of my stuff was stolen, even my mother's ashes. they stole EVERYTHING!!!!!! family stuff i can never replace, clothing silverware art books furniture bikes EVERYTHING!!!!!! the gate, which is opened with a code, was broken for three days allowing anyone to enter. there are people living there. they crawl out in the night and steal what ever they want. DO NOT RENT HERE, YOU WILL BE SORRY. read more

I used this storage for 2yeara. Thry were real clean and reasonably. They have wonderful cistomer service and always greet you. Thank you public storage. read more

Do not rent from this company, Public Storage treats their customers very bad.