Came here looking for a unit and Doreen really was so helpful and got us what we needed. Thank you again! I would definitely recommend and will be back in the future. 10/10 read more

I wish I could give negative stars. Completely unprofessional!! I had my unit broken into and when I went to let them know, Diana in the office acted like she was more concerned about leaving on time than helping me sort this out. Whoever broke into my unit broke my lock, stole all my stuff and then put another lock WITH A PUBLIC STORAGE STICKER back on the unit, to not raise suspicion I guess. But it seem slightly funny that the wrong lock had the right sticker on it. And the sticker is so they know it's a lock meant to be there, which you can only get from the office. Hmmmm SUSPECT. When I went to let them know something was wrong, Diana first told me that all she could do was "notate the account" that someone switched my lock. RED FLAG NUMBER 1! When I asked if there was any paper work to fill out she replied no and that all she could do was notate the account that I THINK someone switched my lock. RED FLAG NUMBER 2! Then when we did confirm that they didn't change the lock, she proceeds to tell me that they can't cut the existing lock off until NEXT MONTH because the lock guy only comes once a month. RED FLAG NUMBER 3! So then I tell her to get her manager on the phone who then proceeds to tell her that there IS paper work I need to fill out to get the lock cut. She then proceeds to say they can cut the lock off on Monday or Tuesday of the following week and that I need to go buy a new lock for it or they won't cut it off. So when I get there on Tuesday, there's a different lady there. I let her know what's going on and that BOTH locks were cut off and one of their locks was now currently on the unit. She proceeds to tell me that she can't let me into the unit until I purchase one of their locks. I explain that I believe someone has broken into the unit. She acted like this didn't phase her. She then tells me that it's their policy to not let me into the unit until I purchase one of their locks per the agreement for cutting the bad lock off. RED FLAG NUMBER 4! Now I've paid all my monthly premiums on time and I requested for the lock to be cut. Why would you not let me in when I told you to cut the lock off? RED FLAG NUMBER 5! I tell her to get her manager on the phone. She then points to the number and says you can call him. He then calls her back and says let me into the unit ONCE but then I need to purchase their lock. So of course I discover that all my stuff had been taken and I say "we need to call the police" This bitch says "YOU can call the police and file a report." WOW. Then when I ask about security cameras she says, "oh there's none on this row" RED FLAG NUMBER SIX! There is some shady shit going on at Public Storage. They were no help. Whatsoever. DO NOT STORE YOUR STUFF HERE!!!! read more

Public Storage - Self Storage Near Me - Lilburn, Georgia

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Dayja was super helpful and friendly. They called to remind me of my move in even thru COVID-19 times. Super friendly and efficient ‼

Twanna was amazing, she called me as a reminder regarding my storage unit this morning and asked if I wanted to pick up my key today. As soon as I arrived she had everything ready for me. She made the process simply. Thanks you !!!! read more

Dianna knows great customer service she took care of me and made things real easy thank you again