Rats. 1 elevator hasn't worked in weeks. At one point neither elevator was working. They don't have…read more"standard" dollies. The worst Public Storage I have ever used. I am moving out ASAP.

Mary from the Indian Trail location was a great help fast service five stars for her she's greatread more

The manager that helped me, Kristen, is the best storage professional I've ever met. On top of that…read moreshe is so mesmerizing to just look at. I got lost in my words a few times while trying to hear the information about my storage. Any who, storage places need more people like Kristen !!

Two weeks in a row, only one elevator has worked the entire weekend. The sliding double doors…read morehaven't worked either. Inside the unit there is a double baluster light that has never worked. What a mistake!!!!!!!!!!

( Jourdyn and Sidney) My sister and I went to purchase a storage , Mark was amazing. We were having…read morea stressful day and mark made us laugh and had really good energy. He showed us how to use the new key lock and waited and showed us how to use the app and even ensured that it worked. He gave us his full attention and it was a good experience!!!!!

Gwen was awesome. She was very helpful and provided me with all the information I needed. I enjoyed…read morehaving her and helping me purchase my unit. you are the best

They are constantly raising the storage rent because most of the units are empty. I went to pay my…read morebill today, and there is an increase from $347.00 to $433.00. An increase of $86.00. This is price gouging and totally unfair and unjustified. I rent a 10x20 unit and have been a good client who pays my bill on time each month without any trouble. This is taking advantage of my need for this unit. This is far too large an increase, and $347.00 was already far too high. I could understand if I had more amenities, but it's only a concrete floor, the unit door is extremely hard to open, and dust blows in because the unit is not properly sealed. I know rats are in there because I have seen their turds. Insulation hangs from the ceiling. I will probably have to toss out a lot of things because of the rats and small animals.

I give a 5-star rating for today's service. Jovas was on it and took care of my issue AND called me…read moreback immediately to inform me he got the issue taken care of. Thank you so much for what you did for me today, June 7th, 2025

I came by yesterday to get a storage for some of my things and Tymika was SO helpful with the…read moreentire process. This storage is beautiful and very, very clean! I am SO pleased with my experience!

So I reserved a spot about a week ago. I got confirmation of for my appointment. I arrived on time…read moreand as planned. Was told no spot was available and there was a waiting list for the spots that has been going on for months. Horrible service.

We bought a storage unit on storageauction.com The unit we bought was at pleasantdale storage of…read moreDoraville. We came in from Alabama, this was our first unit that we purchased and we found everyone to be very polite and helpful. By the time we were done emptying and cleaning the unit we forgot to get our deposit back. The staff went out of their way to make sure we got our deposit back. They mailed it back to us. We very much appreciate them and their customer service.

Ms. Pondra!!!!! Ms.pondera!!!! she is the most beautiful person! moving can always be a hassle but…read morewith her help it was made easy! she was very kind respectful and caring if we could give her 20 starts we would! if you ever needed a uhaul or storage i would definitely recommend coming to this location! and make sure you ask for ms.pondra !!!

Summary: Choose another U-Haul place to rent from if you can. If you have a problem, be sure to…read morerecord the interaction for your records. Be prepared for rude customer service that will speak down to you like a child and gaslight you. I rented a truck and did a mobile check-in at this location. I had an issue after getting through about 90% of the check-in process so I went inside and asked for help. They must've finished the process for me, since I was given keys afterwards and didn't have to sign any additional paperwork. I drove home and spent the rest of the day loading my truck. When I went to drive it to my new house the next morning, I noticed the tank was 1/4 full. Every U-Haul I've rented before requires you to check that the tank is on full before you leave the lot and return it on full (I found out later that depends on the location though), so I called the store once I got to my new location. When I told them that the tank was only 1/4 full, the manager (not sure if that's her title, but she's the highest-up for that location) said that's something I should've told them before I left. I told her that I was never told to check the gas gauge and I was simply given the keys. I *DISTINCTLY REMEMBER* that she told me that I needed to return the truck on full and we could 'see what we could do' once I got back because she was talking to another customer when I called. That's fine. I spent $130 filling the tank before I returned the truck ($160 in gas total) for 89 miles driven total. She must've left for the day because someone else checked it in. After I explained the situation, the guy said he'd put the contract on hold and let his manager handle it. A few days later, I was charged the full rate. I called the location when I got that notification and must've been forwarded to the U-Haul call center (probably because it was early and the location was closed). I explained my situation and got a call back about an hour later from the manager and she was EXTREMELY rude and condescending the whole call. Apparently I'd filed in a complaint against her when I talked to the call center and she must've not liked that. She *cursed under her breath* multiple times and spoke down to me the whole call. I told her that I didn't appreciate the way that I was being spoken to and she gave me a non-apology and continued to be abrasive. I tried to calm down the call by saying that I understand she's probably having to juggle a bunch of things on top of having to deal with this situation but that I hope she could see how it was frustrating on my end as well. It didn't help. She said that there's no way she would've said that I needed to return the tank on full even though I'm SURE she did and I had another witness to the call that heard the same thing. I asked her if I only needed to return the truck on 1/4 full, why say on the call when I reported the issue that I should've told y'all it wasn't on full before I left? She didn't answer and said that I should've seen what I should return the fuel at on the paperwork, but I wasn't given any paperwork because I did a mobile check-in and had to have them help me. She ended up offering only $60 in credit for the fuel, effectively making the whole trip a whopping 3.1 MPG ($100/28.5gal in gas for 89 miles driven). I definitely wouldn't use this U-Haul location again. If anyone from U-Haul is reading this, here are the times for the calls in question. - Aug 31st at 12:44PM (I called to explain that the gas was 1/4 full when I got it and only noticed when I went to leave the next morning). - Sept 4 at 10:00AM (the manager called me after I got automatically forwarded to the call center earlier that day and unknowingly made a complaint against her)

Great customer service, very impressed with the size of the storage rooms great for the priceread more

Great customer service by Meko very helpful and positive!read more