Great customer service, very impressed with the size of the storage rooms great for the price

Great customer service by Meko very helpful and positive!

I value customer service 100%! Public Storage Store #5010 offers OUTSTANDING customer service! I rented a unit May 2019, moved to the west coast and thru out my journey with moving, relocating, etc. the staff at Public Storage - Jimmy Carter Blvd worked with us! We were given a discount with Covid-19 and again, great customer service including the supervisor, district manager and the entire staff at Public Storage. They are professional, kind and really show compassion. read more

The staff is friendly. I noticed other review said they won't prorate the second month when needed it for 30 days. That is because their rentals run from the 1st to the 1st. There is a grace period until the 5th for payments and removal of belongings without paying for another month, but they state if you still there on the 6th or later, you pay for a second month. If other reviewer had the ability to get stuff out on 5th instead of 6th, then they would not have had to pay for a second month. There are a few reasons only giving 4 stars though. Cons: I was told our unit would be swept out and it wasn't by time we told them we would be using it and put lock on it, so we have to clean it. Second, when reserved unit, there was no mention of required insurance fees. The fees are fine and looking at other places they required it also, I just don't like that it wasn't mentioned beforehand and the cost, so I knew what to expect when I got there. Last, the location is a little inconvenient and can be difficult to access. If you need moving supplies also, they tend to run a bit higher than other places, so would check around. I could also swear the unit looks smaller than advertised, but might just be perception. Pros: Friendly staff with a security gate. Other than surprise insurance fees, check-in went smoothly and I paid what I was told I would pay, with pro-rate for second month to account for the $1 move-in special for first month. Other than unit needing to be swept out, it was in good shape. Cheapest unit I could find in the area that met our needs. Online access to pay bill. read more

by far im happy about it. its cheap. outside storage which meet out need.

Awful experience. Their misinformation led me to have to reschedule and rework my entire move day of and cost me both money and time. I signed a lease with Arianna after being told that I could have my storage pod delivered on the property so that I could transfer my some of my belongings from the storage pod to the storage unit and some to a truck to take to my new apartment. She told me I could have the pod delivered beside the gate. I then scheduled the pod delivery, hired movers, rented a moving truck, had my bed being delivered the next day... When I arrived with my bed- the clerks told me that I wouldn't be able to have my storage pod delivered. This was the whole point of why I signed my lease here and I'm not sure if it was a sales ploy or just incompetence but I then spent the rest of my day having to cancel and rearrange my entire move. The clerks at the storage unit were not able to give me a refund and said that only the district manager could do that- I still have not heard from him after leaving a message. It appears they don't keep the gate closed all the time- when I asked why I was told it was so the gate wouldn't freeze- so does that mean that there is no security when the temperature is below freezing? I do not recommend using this location. Life storage down the road is cheaper, they include a truck rental with your lease, and they allow storage pods to be delivered. read more

I rented a unit for thirty days (from the 6th to the 6th, if memory serves), and was charged for two months. When asking for proration on the second month, which I was assured was possible by a clerk, the management declined. Welp, that's $60 down the drain because of bad staffing and management. I'd stay away: if they'll take advantage of me, they'll take advantage of you. read more

Site manager was very knowledgeable, personable & stayed late to complete my lease as it took longer than I anticipated. He also learns from his mistakes as he spent time explaining when to notify him upon moving out to avoid having to pay an additional month's rent. (Think of it like an apt. The lease begins on the 1st of the month, not when you move in, so notify the manager the month before you plan to move out.) I would have given the site 5 stars but there are no climate-controlled units & it is very difficult to approach the site when driving westbound (you have to go 1/4 mile & make a U-turn). read more

I just purchased a parking spot in public storage and every time that I come there this gentleman by the name of Brian helps me out I can speak very highly of him and his customer service. read more

Was able to reserve online, renting the unit was fairly quick, Unit was clean and prepared for use. They have online bill pay.