Came here looking for a unit and Doreen really was so helpful and got us what we needed. Thank you…read moreagain! I would definitely recommend and will be back in the future. 10/10

I wish I could give negative stars. Completely unprofessional!! I had my unit broken into and when…read moreI went to let them know, Diana in the office acted like she was more concerned about leaving on time than helping me sort this out. Whoever broke into my unit broke my lock, stole all my stuff and then put another lock WITH A PUBLIC STORAGE STICKER back on the unit, to not raise suspicion I guess. But it seem slightly funny that the wrong lock had the right sticker on it. And the sticker is so they know it's a lock meant to be there, which you can only get from the office. Hmmmm SUSPECT. When I went to let them know something was wrong, Diana first told me that all she could do was "notate the account" that someone switched my lock. RED FLAG NUMBER 1! When I asked if there was any paper work to fill out she replied no and that all she could do was notate the account that I THINK someone switched my lock. RED FLAG NUMBER 2! Then when we did confirm that they didn't change the lock, she proceeds to tell me that they can't cut the existing lock off until NEXT MONTH because the lock guy only comes once a month. RED FLAG NUMBER 3! So then I tell her to get her manager on the phone who then proceeds to tell her that there IS paper work I need to fill out to get the lock cut. She then proceeds to say they can cut the lock off on Monday or Tuesday of the following week and that I need to go buy a new lock for it or they won't cut it off. So when I get there on Tuesday, there's a different lady there. I let her know what's going on and that BOTH locks were cut off and one of their locks was now currently on the unit. She proceeds to tell me that she can't let me into the unit until I purchase one of their locks. I explain that I believe someone has broken into the unit. She acted like this didn't phase her. She then tells me that it's their policy to not let me into the unit until I purchase one of their locks per the agreement for cutting the bad lock off. RED FLAG NUMBER 4! Now I've paid all my monthly premiums on time and I requested for the lock to be cut. Why would you not let me in when I told you to cut the lock off? RED FLAG NUMBER 5! I tell her to get her manager on the phone. She then points to the number and says you can call him. He then calls her back and says let me into the unit ONCE but then I need to purchase their lock. So of course I discover that all my stuff had been taken and I say "we need to call the police" This bitch says "YOU can call the police and file a report." WOW. Then when I ask about security cameras she says, "oh there's none on this row" RED FLAG NUMBER SIX! There is some shady shit going on at Public Storage. They were no help. Whatsoever. DO NOT STORE YOUR STUFF HERE!!!!

When I got married 20 years ago, I rented a storage facility for $100 a month. Over 18 years, the…read morerate went up to $120. And then Public Storage bought the facility in May of 2023. My rate went up about every 6 months. In May 2025, it went to $304. I moved out. But that isn't the nasty part...on their website, they are renting my unit for $117 a month. When I asked why they were charging me $304, I was told if I had complained, they might have lowered my rent. **If I complained!!** Otherwise, I guess it is ok to price-gouge. I have called the home office, and they refuse to compromise in any way. They also said they have the right to increase my rent. My advice: don't use Public Storage. If you already use them, complain every month so you don't get over-charged, and move out ASAP. Just a note: the onsite manager is nice, but of course, has no power or authority to help you in any way.

I paid for storage until the 1st of January. I emptied the storage mid December to organize my…read morebelongings. When I came back a few days later, I was denied access. They repossessed the storage and refused to process a refund because "there was no key"

They provide fully service and good environment. It is safe and professional management. Good…read morechoice for small business startup!

Rayda the Store Manager was Outstanding. Very good customer service and very knowledgeable about…read morethe business. Told me the facts without wasting time. She's definitely a Keeper for your Stores.

There is no skepticism as to why this Extra Space Storage boasts a 4.9 star rating on Google. I can…read moreattest with my own experience that the management team here goes above and beyond to meet their customer's needs. Angel is exceptional and his customer service is second to none. He's a very knowledgeable, mindful, and attentive professional in his approach to business. Highly recommend.

( Jourdyn and Sidney) My sister and I went to purchase a storage , Mark was amazing. We were having…read morea stressful day and mark made us laugh and had really good energy. He showed us how to use the new key lock and waited and showed us how to use the app and even ensured that it worked. He gave us his full attention and it was a good experience!!!!!

Gwen was awesome. She was very helpful and provided me with all the information I needed. I enjoyed…read morehaving her and helping me purchase my unit. you are the best

Doreen Was such a great help we had some issues and it was our first time getting a storage unit…read morehere and she was able to fix everything. I would recommend this buisness in the future. They really do care about their customers.

storage unit NOT recommended . My unit was covered in rat…read morefeces. It also had fungus on the ceiling . I paid for service that wasn't rendered . All of my items in the unit are a total loss . Save your money & shop around . The public storage units in Liburn , Ga are NOT recommended .

Beware of hidden fees! Facility is very new and is nice, clean, and safe. Office staff was very…read morefriendly and helpful. I probably would have given 5 stars if not for the surprise fees. It's been a long time since I've used a storage unit, so maybe this is normal? Their site quoted me a web special of $47 a month for a 5'x10' unit, plus a $24 one-time admin fee. No biggie on the admin fee, it was disclosed on the site and the employee called and confirmed it with me. But when I got there, I was also required to purchase their insurance which was a minimum of $16.50 more per month. So now I'm at $63.50 a month - not such a great deal anymore! Then I also had to buy their lock for $18. I only need the space for a couple of months, so I'll suck it up, but wish I had known the big picture when comparing with other companies.

Great facility and security. The manager London Williams is AWESOME! She was knowledgeable, kind,…read moreand a pleasure to work with!

It is the worst place to rent. I rented a trailer that had a light out. I told the person who gave…read moreme the trailer that he could repair it. He told me that it wasn't his job. I replied that if they stopped me and gave me a fine, they would respond and he told me no. And just for telling them in an annoying tone that they should do their damn job, they reported me and now they don't want to rent me for expressing my feelings about the situation. It was better when workers with experience and desire to work took care of anything you needed and helped you. Now the young people, especially the manager, are very lazy people who cover what their teammates do.

Literally the worst experience ever…read more Last year I used their services for the first time when I was moving. I rented a 15' truck which moves 1 Bedroom Home - 2 Bedroom Apartment. I paid about $30 plus mileage. First time experience was okay. Since I recently bought a house, I needed to move again. This time I also needed a 15' truck again. When we were almost done, and ready to make a payment the cashier told me I was unable to complete the transaction because I had a "pending payment". Last year when I was returning the truck I asked the cashier if I needed to make any extra payments, she checked and said I was good to go. Now, this guy is telling me that because I didn't pay $1 "environmental" fee from last year, I wasn't able to complete my transaction. But not only that, $1 fee turned into a $50 bill for "LATE PAYMENT". Seriously? I've would have totally paid the dollar if I was informed in first place, but I never was. The lady even said that after returning the truck you have 14 days to make that payment at no extra cost. I am so mad no one informed me before about this, being that part of their jobs. Not to mention everyone in this location is super rude, and try to rush everything. Never again. ESPAÑOL Literalmente, la peor experiencia de mi vida. El año pasado utilicé sus servicios por primera vez cuando me mudé. Alquilé un camión de 15 'que se muda a 1 Bedroom Home - 2 Bedroom Apartment. Pagué alrededor de $ 30 más millas. La primera experiencia fue buena. Como recientemente compré una casa, necesitaba mudarme nuevamente. Esta vez también necesitaba un camión de 15' nuevamente. Cuando ya casi habíamos terminado, y listos para hacer un pago, el cajero me dijo que no podía completar la transacción porque tenía un "pago pendiente". El año pasado, cuando devolví el camión, le pregunté al cajero si necesitaba hacer algún pago adicional, ella verificó y dijo que estaba listo para ir. Ahora, este tipo me está diciendo que debido a que no pagué una tarifa "ambiental" de $1 del año pasado, no pude completar mi transacción. Pero no solo eso, la tarifa de $1 se convirtió en una factura de $50 por "PAGO TARDÍO". ¿Es en serio? Habría pagado el dólar si hubiera sido informada en primer lugar, pero nunca me dijeron nada. La señora incluso dijo que después de devolver el camión tiene 14 días para hacer ese pago sin costo adicional. Estoy tan enojado que nadie me informó antes sobre esto, siendo esa parte de sus trabajos. Sin mencionar que todos en este lugar son súper groseros, e intentan apresurar todo. Nunca más.

Vincent was very accommodating I rented a unit that was in going to be too small not only let we…read moretrade up let me have the unit I requested. Very clean units n property by moving closer to my new home saved money too

They broke into my unit stole some of my stuff, including washer and dryer, lawn mower and clothes…read moreand they did nothing about it. Should it not be the case that their supposed cameras will capture the theft? Highly disappointed, to say the least.