I recently bought a new car and wanted to have a hitch installed so I could haul our bikes easier…read more I made an appointment online for a Wednesday afternoon. A couple hours before the appointment, I received a call and said they double booked and I was being rescheduled. They rescheduled me for the following day. So I took my car to the location and took an Uber home as I was told it would be a few hours. About 3 hours later I received a call from the installer to ensure I needed no additional products as I was just having the hitch installed but didn't order the ball or locking pin. I advised I didn't and told him why. He was very pleasant. I went back about 2 hours later and picked up my car. When I got there, there was only one person working and she never acknowledged me. She was helping a couple who could understand why they would need insurance. There was a young man stocking stuff and he also never acknowledged me. I waited for about 20 minutes to be able to pay and get my car. It would have been nice to just be acknowledged or to see what I needed if the other couple was going to take a while. Overall the hitch installation went great and the price is very reasonable compared to the dealer. I just wish they would not have double booked in the first place but at least they called and their agents need just a little refresher on customer service. But I would still return to this location.

Is this a uhaul scam? We have 4 uboxes that were picked up on Tuesday and on Saturday we recd this…read morecall. They said one of our uboxes is to heavy abd we would need to empty some contents, well we are 24 hours away at out desti ation. They said they tried to call on Friday and yes we did not receive any calls. They said the only other option is we get one more ubox and they could move some things to that unit? Is this legit or trying to make xtra money? They never said there was a weight capacity and how would we weigh it ouselves? This is a review for uhaul company not local

We live in an older home with limited closet space and decided to get a storage unit for our…read moreseasonal items and holiday decor. I was thrilled with the process to get a unit; from the tour to the breakdown of costs, everything was easy to understand and helpful. The manager is awesome and has excellent customer service skills! The facility is clean and has ample parking. I am a very happy customer!

Always clean! Easy to access and affordable. Would definitely recommend this location to anyone…read more Management is easy to work with if issues arise.

Thanks for providing me with a space to store me and my family belongings, I really appreciate it…read moreand I appreciate the employee doing her job to make me feel comfortable enough to put our stuff, she was very polite and understanding, thanks again for the servic, I will recommend y'all storage space to anyone.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

This facility appeared to truly be a decent storage facility for the price AND access. We rented…read moreour 10x15 unit on Thursday and could not get into on Saturday. We drive 4 hours and loaded our 26' truck and drive back expecting to get into our unit. To our surprise we couldn't get into the gate (after accessing it on Thursday). We couldn't turn around. Had to drop our car dolly to even get out of the parking lot. After multiple attempts we couldn't even get into them gate. You can't even wait for anyone. Don't worry about calling their little customer service line because you will not get any help on Sunday. And when we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn't access the unit. They weren't interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. Or at least accommodate the cost with a month- after all it is their malfunction. We watched other people access the gate while we were getting our 26' out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 10:15 Wednesday. Ultimately had to go find another storage unit. They do have a gate surrounding the location that is electric. Update: the DM did finally return our call (Friday) after my review and we provided more information. After a few "explanations" from her - the resolution is to refund the amount spent for the unit rented. And to take my review down.... I won't take my review down because the facts are the facts and I'd still recommend anyone to go elsewhere based on our experience - which must have been isolated according to her.

I currently have two storage sheds within Atlantic Self Storage at 7020 Normandy. The customer…read moreservice that I have received from John has been nothing short of amazing! John helped determined size needs, showed me avail units to get my approval before assigning shed etc. If you have a question ask, John is very customer oriented while keeping needs of business in mind as well! Great Employee and representative.

Even though difficulty with the staff at times CubeSmart is extremely clean has a good clientele is…read morevery safe and is a very decent location. There was no doubt that it was a pleasant experience as far as the cleanliness and safety of the facility. Again I had difficulty with one of the staff members which was extremely troublesome but I cannot deny the fact that it's a very clean operation.

From the owner: CubeSmart Self Storage of Jacksonville, FL offers affordable self storage with premium amenities…read more Our 4520 San Juan Ave location has storage units with premium amenities. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

I wish i could give zero stars but that isnt an option. They will tell you your stuff is protected…read morefrom the elements but my belongings were damaged and SOAKED by rain water and there were too many rat droppings to count. Hundreds and hundreds of dollars of my household items and electronics were ruined. Management & employees are also super,super rude . If you value your belongings DO NOT leave them in one of these storage units.

I ended up reserving a uhaul truck online from the Blanding and 295 location and they moved the…read morelocation based on the "one-way" truck rental. I arrived here at 8am only to find they didn't open til 9am. I called uhaul and explained the delay in moving. They said in their computer it opened at 8:30a and that the guy was on his way and would be there in 10 mins. 30minutes later the guy showed up shortly after 9am to open up. He was nice and filled everything out fairly quickly and I was on may way. I don't see how people insist on owning/running a business if they can't keep to their word and punctuality.

This place is truly fantastic. They don't just go the extra mile they treat you like family. They…read moredropped me off at the airport, picked me back up again, let me stay the night before I left and after I came back and all for the most reasonable price in town. You just can't beat it. I wouldn't go anywhere else.

From the owner: (We also offer cleaning service inside and out) Enjoy your vacation let us do the rest. (E-mail…read moreyour shopping list.) you'll be ready to go! Great Location, very secure with 24 hour surveillance. Let us clean her up the for summer, inside out and out, Full detail pressure wash and wax. check all clearance light (biggest cause of interior damage) reseal. Freshen inside with full housekeeping service, window, bathroom, shower walls, galley, carpeting and wood surfaces. All work performed by writing contract in our secure yard with 24/7 security, free shuttle service Sign 1year lease and receive one-month free wash and wax included. free shuttle service to Jacksonville International Airport We look forward to servicing your RV, Boat storage and service needs

We are very happy with Ed and Rebecca. We have used them 3 years ago when we moved to Fl. They…read moreare both very helpful and very friendly. We knew right away that we were going to use them again now that we are between houses. We would highly recommend them!!

I rented here about 5 years. People running the place were always very friendly and helpful. I…read morewould recommend this place to anyone who needs a storage unit. I'd rent here again if I ever need extra storage place.