Chad's team was efficient, courteous and prepared to do the job CORRECTLY! Im glad that I gave them…read morea try!

I chose this company because it had great reviews. The owner replied quickly, that was another…read morepositive attribute and he would reply anytime during the day of moving when I had a question. Now for the bad. They ruined my sofa, I thought they put furniture on top of padding so it doesn't get grease on the fabric? Black grease on the side of the sofa. Second thing, they were suppose to bring a 3 man team and ended up with 2. More time it takes, more money. At the end, at bill paying time they took off $25 for the third person not showing! Thirdly, they sure chat up with my hubby. Hmmm, more time, more money. The time sure stretched out. Finally, that I know of right now, they put boxes wherever! I clearly had each box marked as to which room it goes. They would also ask me, I finally started saying "what's the box say?" Moving is stressful as it is, I would know, I've done it every two years most of my life (military). This was pretty stressful. I also tipped generously because I know moving "stuff" is not easy. When I move again, because I get restless in one place, I may have to find a different moving company.

Horrible they never come on time! The employees are rude mean and rude and disrespectful!read more

If anyone has tried to talk to a live person at FedEx I would appreciate getting the contact…read moreinformation. It is impossible to get to a live person regarding a claim. I'm sure that it's because they don't want to talk to actual people about the absolutely horrible service they provide. I filed a claim in September, followed up on it about a month later only to be told that it was delayed because they were still looking for the package. Needless to say I was extremely upset. I was finally able to get to someone who promised me that they would escalate my inquiry. That was two months ago and I have not heard from them. I tried to contact them today only to get a total run around. Their automated system said that the claim was denied although I haven't received any communication from FedEx whatsoever. No matter what I try I am unable to get to a live person. The claim was for one box out a five piece shipment. The five boxes made up one total item that I was returning. Because one box didn't make it I couldn't receive a refund for the return of the item. Now I am out not only the cost of the item (the return window closed) and the cost of shipping an item that never made it!! How does that seem reasonable? If I could rate FedEx lower than not good I would do it in a heartbeat

We had the best moving experience ever with Two Men and a Truck Jacksonville. We had three men (one…read morewas in training) who were so nice, efficient, careful with an incredible work ethic. Omar was the lead. He is wonderful! He was so organized and just a joy to be around. Jordan and Jalen were also great and worked so hard. Everything was carefully packaged and each item arrived in perfect condition. If you want a great moving experience, ask for these guys!

On Feb 3rd, 2026 I hired two men and a truck. I had actually hired them previously but the closing…read moreon my new place was delayed. I was told that the hourly rate would be more then originally quoted but have never received my bill to know just exactly how much I was charged per hour. I had more furniture then originally anticipated and I accept that as a failure on my part. These men wrapped almost every item of furniture yet still managed to break stuff. One guy picked up my tool chest, after I stated that it was heavy, didn't wrap it just walked away. This item was badly broken upon inspection at the end of the move; I can only guess from being dropped. I did also have a small shoe shelf that a piece was missing from; with it being a plastic part I was unable to repair it. I've found many chips and broken parts in my stuff since, none that really effect functionality one such item is an antique custom built cabinet that is irreplaceable. These men, one in particular tried to push their way into doorways, causing damage to the corners and even took out a big piece of paint on my kitchen cuboard and a chunk from my counters; I hadn't even complained about that. I did however complain about the supervisor that showed up and took up the one guy that knew the mosts time for about 1/2 hour; I was fully charged for this time and quite frankly I want that money back! They never responded to my first correspondence and then tried to tell me to keep the toolbox for them to come and asses, but didn't send that email for over 2 weeks so it was long gone. Their sheer lack of accountability and excesive charges is why I filed a BBB complaint. Theyoffered a refund of 37.00 will cover my broken items and told me that I should have purchased additional insurance, EXCUSE ME!! I 've only asked that 1/2 hour credited back and reimbursment for the toolchest that I've had to purchase. I've filed a complaint, but that has gotten no where as they've not acknowledged it.

Used A Step Above for a local delivery of out door furniture (from two different places) including…read morean extremely large, heavy concrete outdoor table. Very professional in their manner and handling of the items. Diligent in setup of the table to ensure done correctly. Would definitely use them again!

The storage unit was always kept clean and Crystal always called me back in a timely manner. She is…read morea great manager.Crystal has always been very Professional and very kind to us. She is a very great asset to your company. Kudos for Crystal!!!

From the owner: At Atlantic Self Storage in Jacksonville, FL, we offer tailored storage solutions near FSCJ Cecil…read moreCenter and Cecil Airport. Accessible via I-10, our Jacksonville Farms/Terrace location provides 24/7 access and climate-controlled units. Our well-lit, secure facility features electronic gates and unique access codes. Whether you need a small 5x5 or a large 10x30 unit, we make storage easy with a range of amenities. We also sell packing supplies for your convenience. Beyond storage, we're committed to the local community, partnering with organizations like the Jacksonville Flea Market and Jacksonville Jumbo Shrimp. Explore additional storage options at 8340 Merchants Gate Drive or 8204 Normandy Blvd. Reserve now!

Hired Austin and his younger team guy to hang some pictures, an antique mirror and move a heavy…read morepiece of furniture into the garage. Great guys. Did 2 hours of work and did everything I needed and gave much needed advice on picture placement etc. Honest, helpful, brought all the supplies that were needed to do the work specified. Gave me other peoples information for electrical work, and new flooring. I am in the process of getting pricing on replacing old carpet with new wood flooring. Comparing options. Austin is very easy to work with and certainly likes helping people. Excellent attitude, and would recommend highly.

We have moved 4 times in last 3 years to assisted living both in Ocala area and N Carolina. The…read moreworst experience was Armstrong Movers who left us with unpacked boxes so as to catch their plane, This recent move we paid FL Pro $2,800. to pack and unpack (I found some unpacked boxes stacked in back of walk-in closets) they moved us across town to another assisted living apt. I packed up all our breakable antiques except 2 pieces of English art pottery. They were a 12" high Baby owl and a baby raccoon. I found them on the floor unwrapped with a bunch of pictures (we also have found the glass on some of them broke). The ears on the raccoon were chipped they allowed me $25. credit. Most of the power cables on printers, computer and lamps were pulled out and not packed with the device. They came back and found one of two I could not find. I found the last one today. They are very friendly but the young men are either poorly trained or do not care. Of course we find that in all lines of work nowadays.

The procurement process was easy and the units are clean. I always look for scattering bugs while…read moreI'm there and have only seen 1 dead bug during our multiple visits. It's very easy getting items in and out with the provided carts and there is plenty of parking. We have had a great experience so far and highly recommend.

I chose the wrong week but ended up with the right representative. Vanessa from the Loretto…read morelocation went out of her way to make sure I get in my unit. The store manager from the Shad location was on vacation. Which I can understand from a working perspective, everyone needs a break. Instead of having me wait for store manager to come back and help me, she stepped up to the plate and knocked my problem out of the park. Thank you so much.

While this location has lots of trucks, they are NEVER open! I have made reservations here before…read moreand they aren't here to pick up the truck from and the last 4x during normal business hours I have been by there is no one there. Go anywhere but here

I could not be more pleased with the way my move was handed today. The movers arrived right on…read moretime and worked quickly but were sure to wrap and protect my furniture in the process. Because many of the items to be moved were new and still in shipping boxes, the move went quickly and as promised, the estimate was adjusted to reflect the hours worked. I would not hesitate to recommend this company.

I left a good review previously unknowing what I would find when I unboxed my belongings. If I…read morecould leave a zero I would. This franchise located in Gainesville Florida moved me from Gainesville to Jacksonville and did what I thought was a good job initially. They put my things in a storage building and I'm just now getting them out seeing all of the damage that they did to my belongings. I paid extra for them to wrap pictures correctly and they were put in a box against each other scratching most of them. They also broke and scratched many pieces of my furniture. When speaking to the "manager" of the store he proceeded to tell me that I did the damages when moving from the storage building to my home. He had no regard for my belongings and made every excuse of why his workers did not do the damage. Run far away from this company they don't care about the customer.