1. U-Stor Mandarin

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Jacksonville, FL

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U-Stor Mandarin

4.2 (5 reviews)
Closed • 9:00 am - 4:00 pm
Updated over 3 months ago

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U-Haul Moving & Storage of Mandarin

U-Haul Moving & Storage of Mandarin

(23 reviews)

Southside

Customer service. As a walk in customer, I Wasted 11 minutes waiting for a simple and customary…read moregreeting where I only wanted to ask if they had an appliance dolly available. The guy at the computer who appeared to not concern himself with a person entering the showroom could have simply said "good morning, I'll be right with you", or "how can I help you?" He just left the room, started moving trucks and so I tried my luck outside where he walked past me again with no greeting. I finally had to interrupt him at the computer with "hello, can I ask a quick question" and then he informed me that they did not in fact have a dolly. Very unprofessional. It's sad that we are kissing customer service in our society.

We made a reservation to rent a pickup truck for two days. The reservation was made via a telephone…read morecall with a person from the San Jose Blvd location. We drove over 30 minutes from Orange Park only to be told about a ridiculous and made up store policy by the store mangaer whose name is, Gilbert. Gilbert, stated that their store policy doesn't allow two day reservations on pick-up trucks . Apparently, it doesn't matter if the reservation was made with an employee over the phone and confirmed twice. Instead calling us to make us aware of this newly made up policy, they wait for us to arrive at the store to inform and inconvenience and causing a host of set backs. We feel very strongly that Gilbert and the San Jose Blvd Uhaul location discriminated against us. With that said, if your skin tone looks like mine, beware. I'll be contacting the BBB next.

U-Stor Mandarin - selfstorage - Updated October 2026

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