I had been renting with U-Haul Self-Storage and Moving at Regency for over seven years, and the…read morerates were always affordable. The customer service was pretty good. At times a customer could be difficult to deal with regarding a late payment, but management was helpful and open to communicate with. My last year at the site Josh Marion stole my keychain while it was on a push cart and I was in my storage unit looking for something. When I asked him about my keychain he denied having it, and I could hear him moving my keys across the counter. My entire keychain was stolen while I was in my storage unit. My car key, my post office box key, my storage unit key, and any key cards on the chain. This theft took place September 2021, and I have been suffering with the aftermath of this theft for almost a year now in about ten or eleven days. General Managers are required to make walk arounds of every hallway at the storage site and around the entire perimeter. Instead of walking around the whole site Josh Marion would just walk to where I was parked at or where my storage unit was at. He and his wife would move trucks around wherever I was parked at. If I wanted to park my car behind a U-haul truck for some shade, Josh Marion and/or Cassie Marion would move all the trucks away from my car. Josh Marion did not walk through the entire site like he was supposed to. He would closely watch me in comparison to other customers. Management told police that surveillance footage could only be reviewed at the corporate office in Arizona through a court order, but when I called the corporate office they said that they have no such surveillance footage available. All they have are motion sensors, and footage of who enters, exits, et cetera. Management had access to the footage and was lying about it to cover up the theft. A lot was stolen from both my car and my storage unit as a result of this key theft. Items include: my child's social security card, my birth certificate, my social security card, my laundry, my FAST shampoo, my FAST conditioner, the combination to my safe, contents of my purse, make up, my list of housing resources, my jumbo checkers mat, my stickers for organizing the squares on the yard size checkers mat, my sharpie pen, Millard Hopper's How to Win At Checkers, stacking cups for my baby, a round red elephant toy with varying shaped holes (That was a birthday present.), the plastic 3-d shapes that go with it, a sketch pad with my child's stages of drawing in it, my HALO jumpstart charger pack accessories, including jumper cables, car charger cord, my red and blue Ruff Ryder flip flops, a red and purple floral dress, two parking citation documents, a print out of the latest DCF report made, the pamphlet for an information report on sexual assault (It was returned.), two c-block chargers, two USB cords, all my white clothes soaking in an orange Home Depot bucket, a small red address book, my iphone 6, my blue G-2 pilot pen, my peanut butter-filled chocolate Reese's muffins, my social security card, my birth certificate, my HUD folder, passwords and usernames to my Bright wheel account, my paystub account, my Watch Me Grow account, my Gmail account, my mail.com account, my groceries, my glute workout plan (I reprinted it for $40.), my toothpaste, my whitening kit, my child's toothbrushes, my child's toothpaste, my child's infant baby food, my car charger adapter, the wires to my dash cam, the manual to my dash cam, my earring posts that I bought from Rose's, my child's social security card, some castor oil, some baby oil, facial exfoliating scrub twice, organic, scented bar soap, washcloths, my ALCATEL tablet, the box it came in, water jugs, water bottles, snacks, travel size bar soap holders, toothbrushes). They also added substances to the car to lower its quality and cleanliness. Josh Marion passed my key ring around to others, and who knows how many other people have copies of it now! He would tell the police that he does not have it, but he would lie about ever having it. My car insurance company dropped me as a result of all the claims I did due to numerous break ins from people associated with Josh Marion who had access to my. I have had thousands of dollars in damages and thefts occur as a result of this theft that took place at U-Haul, and the president of U-Haul did nothing to acknowledge my concern. She did not reply to or consider my e-mail. Even though I had insurance I did not reimbursed for any of the damanges or stolen items. The gate at U-haul scratched my bumper because the gate was not motion sensitive. It did not retract when a vehicle was in the path of the gate. The Marion's denied my claim stating that it was my fault. Then they had the gate modified to be motion sensitive. U-Haul should have paid to replace my bumper and the company did not. :-( The staff at this company are not responsible. They stopped showing customer care.

Great resident managers. Very helpful and knowledgeable. Made our experience easy. Antonio was…read morevery helpful and so was his wife, Highly recommend this facility