Great and very helpful caring staff! Best storage center in…read morethe area. Always felt security was the upmost and whenever something was needed it was quickly taken care of. Would rent from them again if needed.

Very nice and helpful staff. Easy in and out 24 hours in a good location. Very competitive rates…read more I've been renting here for two years, and now have two spaces... No need to look anywhere else with such a good experience.

Buyer beware!! If you enjoy expensive monthly payments, are a fan of apartment life in general,…read moredon't mind the only amenity being a poop-filled dog yard, and plan to stay there for a long time, then by all means, it's a great place. Warning: This is long, so grab a coke, tea, or coffee and settle in. However, If I could give zero stars, I would. The lease agreement is purposely very ambiguous regarding matters of lease termination. When asked for guidance, the property manager, Misty, was reluctant to say anything and said she'd check with the higher ups. We never received any word, but did see and communicate with Misty numerous times. She was always very friendly and seemed helpful. About a month later, still with no clarification, we submitted a nearly two month written notice of intent to leave due to an emergency. There was ample time to notify us of any issues. Again, Misty was very friendly anytime we saw her or had a question about leaving (like did she know anyone who'd want a couch, etc). She also saw us packing and moving items. We even asked what would happen to the security deposit. She said we'd forfeit it, and we expected as much. So by now, we're talking about at least a three month period where they had every opportunity to speak, email, or text with us about the lease and our request and how they were feeling about it, any negotiations they desired, etc. All this time, BTW, the rent was always paid on time. I received the automated "July's rent will be deducted soon" email. I immediately texted Misty to ask about it and to remind her that June was our last month. She said that she "couldn't end our lease until we turn in the key." We made sure to deliver the key to her personally in June. Misty was very nice in taking the key and told us good luck. We were under the impression we were all good. Within a week and a half of when July's rent would have been due, I get a call from Nexum Group debt collectors saying that Starling Grove Apts was suing us for thousands and thousands of dollars. And -- that I needed to pay immediately or else have my stellar credit tarnished for the rest of my life. Lewis, the debt guy on the phone said that management said they contacted us about this happening. THERE WAS NO NOTIFICATION WHATSOEVER. I asked for the documented proof of this alleged "communication." Of course, none could be provided. BTW -- Does it make any sense that I was reported to collections so quickly? We're talking just days after the rent would have been due. Even if they ignored all of our questions and requests, why would they not contact us on July 2 to ask where the payment was before suing? It stinks to high heaven and it shows that they did this to us with intent well before July 1. I immediately called Misty. Of course, she didn't pick up my call. I texted her and she texted back saying she has no control over who "management" decides to sue or not to sue. I 100% believe we were entrapped and sued on purpose because they were under the wrong impression that we'd be easy marks. I also believe this must be their business model. Rent the apartment out again while also forcing the previous tenants to pay for the same apartment. These people had months of opportunity where they could have simply told us that what we were asking was simply not possible. We were aware of that possibility, and, at that time, could have budgeted on keeping the apartment for the full term. But, instead, with a smile on their faces, they lead us with intent onto a path of what is essentially blackmail. I am pursuing legal action. The debt collector said the apartment managers always win. The little guy always loses and gets his life ruined. Well, we were entrapped and wrongfully treated. I'm going to explore every opportunity to see that justice is finally given to the little guy. None of this had to happen had Misty, or someone, simply talked with us. At the time, we would have been able to coordinate keeping the apartment. But, they waited until it was too late on purpose and purposely chose to attempt to destroy lives. I highly suggest they update the lease to provide more information to the poor souls who trust them to treat them right. BTW, it is rather telling that management picks and chooses who to screw over. I will consider revising this review if management actually does attempt to contact me to remedy the situation.

Love living in these apartments and the office staff are very friendly and helpful. The property…read moreis well taken care of .

Hassle free and not part of the conglomerate. Store space offers convenience and ease. The office…read moreis closed on Wednesday and Sunday. The storage open every other day at 6 am and closes at 10 pm. We were moving and our new apartment was not ready. U-Haul did the moving and my wife found this storage close to our new apartment complex in St Johns county Florida. Oddly enough I have never heard of the company. All I can say is I glad she found it. If you rent from any storage, misbehave a deal on the first month and jack up the price on the next month. All it is well that ends well.

Been using this location for 25 years. Great service with a…read moresmile. Once I showed up as the where closing the door . They reopened and saved dinner plans.

If you were looking for a local storage facility, this is the place to go. Great customer service,…read moreclean units and priced very reasonably.

When you operate a business and post hours of operations then you need to stick to those hours. I…read morewas suppose to pick up a U-Haul Van at 10:00, and no one was here.

Easy place to drop off old electronics for recycling. Website lists what they accept. No appt…read moreneeded for small drops.

Employees were welcoming, and kind. Gave accurate definitions, decently helped. Check this place…read moreout!

We needed to move storage units from one side of town to another, so we had to rent a U-Haul truck…read more We did a search, and this one seemed like the best location, so we reserved one online and scheduled the day and pick up of the truck. We arrived to U-Stor relatively early, showed them our reservation, within five minutes, we were given the keys and we were on our way. We were told that we had the truck until three and could just drop the keys off and "check out" after we were done. After hours of moving, gassing up the truck, we parked the truck at U-Stor, dropped the keys in the return box (because the office was closed), and we were on our way. We were told we needed to check out and didn't want to be charged extra, so we wound up calling the office and left a message on their answering machine (voicemail), etc. Pros: -Easy pick up and drop off of truck -Quick and painless Cons: -Moving in general is not fun Tips: You can reserve the truck online

Always a good experience Professional,friendly and do not…read morewaste time. Always fair pricing.

Even though they could not help with what I was needing to recycle. They were professional in…read morehelping me figure out if they were the right company.

I recently had the pleasure of using ITSWASHDAY's Wash, Dry Fold service at 3637 Park Street,…read moreJacksonville, FL, and I couldn't be more impressed! From the moment I scheduled my pickup, the service was seamless and professional. They picked up my laundry within hours and returned it 48 hours later, perfectly clean, fresh, neatly folded and hung!! The convenience of setting pickup and delivery times through their website or app is a game-changer. The staff is incredibly friendly and attentive, ensuring that all my special requests were met. The owner operator Chris is a rockstar at making sure his customers are treated like family. The facility itself is spotless, with modern machines and a cozy atmosphere that makes it easy for those who choose to do their own laundry. What truly sets ITSWASHDAY apart is their attention to detail and customer satisfaction. They even communicate with me by text message, which is great for me, because I just don't have time to answer long drawn out phone calls.. I highly recommend ITSWASHDAY to anyone in the Jacksonville area looking for a reliable, efficient, and friendly laundry service. Lesser companies are a little cheaper, but I've always had issues with the other guys not following my requests and my laundry coming back looking like I sent it out, dirty and wrinkled. I've tried the rest and now I only use the best, Five stars to ITSWASHDAY!! It's a great value to me because my time is valuable and now I don't have to spend it on folding clothes anymore. Thank y'all

Just make sure you bring enough money. You won't get any help from the attendants except a shrug…read moreand a sneer if the washers take your cash. You also can't split between quarters and online payment... learned that the hard way when we had to pay 23 dollars for a single load of laundry . Usually don't have an issue (have been coming here for 2+ years) so I'll call it a bad day and chalk it up to that. Wrote the review mainly to let anyone know that you should pay EITHER with cash or with the online payment.