Raylene and Grandolyn are both treasures to work with ! The plane feels safe and secureread more

Ms. Grandolyn was amazing! She was so pleasant and informative. We look forward to seeing her…read moresmiling face during our rental period. Update So they go up on the storage fees every 3 months then they keep people hard earned money. If you move out early (5days) at the start of a new month you have to pay the whole month with no reimbursement. So end up paying almost $600 for 5 days. Because that's was the easiest we could move in the our new place. After a year 4 months of paying storage fees with them going out all the time. This is how they treat people!!!!

I was having trouble getting into my unit and the man that worked in the office came out and helped…read moreme get into my unit. He was so kind and so nice. I definitely had a pleasant experience. I was so frustrated even before I had got there about other personal life issues and he was so understanding and so patient with me and so helpful. I definitely recommend this place it's very clean easy to accessand I love how big the unit is

This is a low class dump infested with rats and a big hole cut into the fence for criminals to…read moreaccess the property, it's been there over a year and hasn't been fixed yet My key broke off in the round lock public storage sold me and it took 2 weeks to be removed. The next day my unit was broken into and this was done by employees of public storage and stole thousands of dollars of my property from my unit. 120 degrees in there and they looked through everything and took everything worth value. I dont recommend anyone using this facility because of risk of having your personal belongings stolen.

The staff at Big Tom's has been really helpful anytime I have had a request or question. The…read morefacility is very well maintained. The road inside the facility is maintained. The electrical outlets are well maintained. The gate is secure and always available. The pricing is competitive with other facilities. Overall I have been very please with the service and quality of Big Tom's. Great place!

Convenient location. Staff responds quickly to text. Gated with keypad. Electricity at unitread more

Alexis and Aubrey where so awesome super helpful and had great positive attitudes…read more Best experience

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 3885 SW Loop 820 is no exception. Our Fort Worth storage facility offers a large selection of unit sizes with convenient options like climate control and drive-up access. Located near SW Loop 820 and Trail Lake Dr, we're trusted by neighbors in Fort Worth, Wedgwood, Foster Park, Overton South, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I debated for a while on whether to leave this review, but ultimately felt it was important to…read moreshare my experience. I placed an order on 4/18 for a U-Haul pod to be delivered on 4/19. The order was accepted and paid for, and I was relying on that confirmed date due to a time-sensitive move. On the morning of 4/19, I received a call informing me it would be several days before anyone could deliver the container. This was completely unacceptable, as I had no backup plan and trusted U-Haul's reputation to follow through on their commitment. During my call with the representative, I expressed my frustration. While I understand that situations happen, the conversation escalated to a point where the representative told me she would "come through the phone and f***ing strangle me." I have never in my life been threatened with physical violence by a customer service representative. She later apologized and explained they were severely understaffed and overwhelmed with ongoing issues, but that does not excuse the comment or behavior. Eventually, a managing partner called me and personally delivered a unit on wheels later that same day. While I do appreciate that effort, it leaves me wondering why a solution like that couldn't have been offered from the start instead of putting me through unnecessary stress and conflict. Overall, I am extremely disappointed in this experience and the lack of professionalism. No matter how frustrated a customer may be--especially when a promised service is not delivered--there is absolutely no place for threats or profanity in customer service. I would appreciate a representative from U-Haul reaching out to me directly to discuss this experience.

Looks like the other negative reviews are right on the money. This place is pretty awful, the…read moreemploye I dealt with was way too angry for 9am. Equipment return is disorganized and slow, easily the worst I've dealt with. I would rate 0 stars if I could; just avoid this place if you can.

The facilities are clean. The staff will help you get set up but that's about it. Security is…read moreminimal. Cameras only cover the exterior of the buildings, but there aren't any covering the interior, where they are needed. We had a unit for a year while our house was being built. Our unit was robbed and half of the contents either taken or damaged. The security cameras revealed nothing and were so grainy, they were nearly useless. And since there are no cameras covering the interior hallways, where they would be the most helpful, there was no way to find out anything about the robbery. The staff did the minimum required, and the management was more concerned with making sure they weren't held accountable than helping us find the thieves. Based on our experience, I wouldn't recommend Compass Self Storage. They need to improve their security.

Very clean and office was clean and manager was helpful would suggest this place to my friends…read more Cora