Extra space in Ft Worth by TCU was awesome so helpful and knowledgeable…read more I rented early to be sure to have a space for my son's belongings over the summer. They gave me a great rate so friendly highly recommended

This may be the most poorly run business in DFW. The 1 year old facility sparkles from the outside…read more- but don't be fooled, it's a poorly maintained and mis-managed nightmare. The drive-thru doors are regularly out of service for weeks at a time with no urgency to get them operational, hindering users. I don't visit my unit often, but I can't tell you the last time I did when there wasn't something broken down that inconvenienced me in what should have been a very quick and easy trip. On my last visit, both rollup doors were out of service and the manager had no real concern about it. Just kind of shrugged it off and said it takes a long time to get someone out to fix it. There is mold present and visible in common areas of the facility, a result of "the" water leak over a year ago I imagine. On three separate occasions now we have been startled by homeless people sleeping inside the secluded hallway near our storage unit, waking them up and setting them off to cuss us out for disturbing them. If there was someone sleeping right next to our unit, how many other people are in there hiding in the other areas of that large building? I don't blame them for trying to find a quiet and warm place to sleep, but if its that easy for them to get inside the "secure" areas of the facility, how safe are we when we go to retrieve things? How safe is our stuff? Clearly, not very. In our first year we have had our rate raised twice, every 6 months and we're now paying $10 more than what the unit cost initially, and what a new customer would walk in and get the same unit for. So the unit value isn't going up...just our bill. Their rates were already higher than nearby competitors when I got this unit, which I was ok with given it was closer to home and had a seemingly nicer, more accessible facility. But I was fooled by the sparkle of this new building, don't make the same mistake I did. TL;DR: This place is inconvenient to use due to poor maintenance and no urgency to fix accessibility issues. Its insecure, there are homeless sleeping inside regularly. There is mold, present for about a year now that poses a threat to our stuff. They regularly hike your rates approximately every 6 months despite all of their issues. UPDATE: I did try to resolve these issues with Extra Space's Customer Service, and was promised a call-back to address them within 1 or 2 days, but never received a call. Their customer service is lacking both at the facility location level and corporate.

Every size you can imagine and best prices around. Facility is clean and Alan and Eva are amazing…read more Definitely the best place to rent for your RV and Valuables!

Great! Clean! Easy access! Reasonable rates! Staff are professional! This is a great place to store…read moreyour things that don't fit in your garage and boat too!

Mark and Cindy manage this property. They have been nothing but helpful. They were just as…read morecourteous on move out day as they were on move in day. This property is very CLEAN. The company has an easy to use app so customers can pay their rent without a problem. If I ever need to use storage again I will only go here. Mark and Cindy have made a life long customer.

Viki, Chad, and Gerald went out of their way to explain the storage options and were extremely…read moreprofessional throughout the process. They walked us through all the available choices, and we chose this facility because of their outstanding customer service over three other nearby facilities. Check-in was fast and easy. Highly recommend! Brian & Diane

Jason at the Whitestone location was amazing - he walked me through everything and I was in and out…read morein 15 min - love the app technology

I have been renting here for 3 years and recently the gate is always open as is the door to the…read moreunits. On 6/28/21 we went and discovered that the gates and doors were still unsecured and now the elevator is not working- making it impossible to get my stuff out of my 3rd floor unit. When I tried to contact the office on both 6/28 & 6/29 - crickets. I am currently waiting on a return call from the district manager after contacting the company customer service. 7/6/21 Still waiting on a call from district manager, went into the office and finally got to talk to someone who couldn't really do anything for me - said the mgr of the facility would reach out to us - haven't heard from that person - still not pleased with service.

The facilities are clean. The staff will help you get set up but that's about it. Security is…read moreminimal. Cameras only cover the exterior of the buildings, but there aren't any covering the interior, where they are needed. We had a unit for a year while our house was being built. Our unit was robbed and half of the contents either taken or damaged. The security cameras revealed nothing and were so grainy, they were nearly useless. And since there are no cameras covering the interior hallways, where they would be the most helpful, there was no way to find out anything about the robbery. The staff did the minimum required, and the management was more concerned with making sure they weren't held accountable than helping us find the thieves. Based on our experience, I wouldn't recommend Compass Self Storage. They need to improve their security.

Very clean and office was clean and manager was helpful would suggest this place to my friends…read more Cora

Renee is amazing. She has never failed me when dealing with multiple storage units from my mother's…read morehoarding. It has taken us years to go through and sell or donate stuff. Renee has always assisted as we've needed additional units or access to the moving truck. She remembers us and our situation. She always greets with a smile. We will continue to do business with this facility, in large part, due to the wonderful customer service she provides! Thank you Renee!!!

Nia is a phenomenal customer service expert! She understands the systems, she is honest and…read moreupfront, and strives to take care of the customer. She handles more than one site but is methodical, and actually makes you believe she cares about making sure you are fully satisfied with the process start to finish. I cannot thank her enough for her help, and as soon as I have the ability to create a account on their home website, I will be leaving a similar review for her as well. I cannot recommend this storage site enough based almost exclusively on my interactions with Nia. Storage King - you need to make this employee a priority of yours. She has a good head on her shoulders, and is a exemplary customer service representative for your company.

Great storage facility and professional and great customer service from there employees.read more

I have been with them for about three years. Lori the manager is great. Is always helping. Always…read morecan talk to and help you when you need help. If you're looking for a storage facility she is the on You need to talk to.

The management team was nothing but friendly and informative. They sold me on what i needed and…read morenothing else. Every time I come in its not just "where's the money?" They ask how I'm doing as well as the wife & kids. I would recommend convenient self storage for any storage needs. (Plus they offer Uhaul trucks and vans)