Jason at the Whitestone location was amazing - he walked me through everything and I was in and out…read morein 15 min - love the app technology

I have been renting here for 3 years and recently the gate is always open as is the door to the…read moreunits. On 6/28/21 we went and discovered that the gates and doors were still unsecured and now the elevator is not working- making it impossible to get my stuff out of my 3rd floor unit. When I tried to contact the office on both 6/28 & 6/29 - crickets. I am currently waiting on a return call from the district manager after contacting the company customer service. 7/6/21 Still waiting on a call from district manager, went into the office and finally got to talk to someone who couldn't really do anything for me - said the mgr of the facility would reach out to us - haven't heard from that person - still not pleased with service.

Michelle is amazing. She is the absolute best! I would definitely recommend the Public Storage at…read more5600 Bryant Irvin, Fort Worth. She was friendly, professional, and so helpful in selecting a storage unit. She goes above and beyond! Melinda M

Extremely professional thorough patient and informative staff . Clean and well maintained . I give…read moremy overall experience 5 stars ! Highly recommend this storage facility

Viki, Chad, and Gerald went out of their way to explain the storage options and were extremely…read moreprofessional throughout the process. They walked us through all the available choices, and we chose this facility because of their outstanding customer service over three other nearby facilities. Check-in was fast and easy. Highly recommend! Brian & Diane

Loved that the first 2 months are free and only paid the 25 dollars down for a 10x10 and good…read morecustomer service , reasonably priced.

I will never use their services again. The company did not accept company responsibility for…read morestructural damage to the apartment complex I was moving into. The driver of the moving truck ran into the roof of the carport. The accident tore the trim of the roof. I filed a claim with bellhop because the complex was asking that I repair the damage. Because I was not the driver, i Asked that they pay via their liability insurance. This company s covered for such mishaps. this occurred on June 27, 2023. This company has not responded to my claim. Their insurance provider has not responded. As such, I ended up having to pay $850.00 to pay for the damage. I have filed a claim with the BBB in an attempt to get reimbursed for costs. If you use this company, just know if there is damage created by their employees, they will not accept responsibilities and pay for their damages. If they are reading this, I am still waiting for my money.

Absolutely terrible customer service. Couldn't give a guarantee pick-up time after charging me for…read moremy service. Call center isn't in English and very impolite. I would rather try to pet the cocaine bear then work with shit show of a company.

Tanisha was a great help great customer service nice very intelligent lady helped me out with…read morelandmarks. Helped me. I would pricing help me out with areas.

The elderly white lady who ran the desk had the door locked.....at 3:00 PM. We waited outside…read morewith no method of calling her, except tapping on the glass with a car key. She came to the door all exasperated like she was annoyed to have business. Clearly, I interrupted her as she was really enjoying a Harlequinn romance novel. That's the first thing. Second, I was charged an administrative fee of $29.00. That kind of makes the $1.00 first month's rent useless, when the regular price is $30.00 per month. It's dishonest advertising. Last, $21.99 for a cylinder lock is highway robbery. I could get the exact same lock for $8 at Lowes. I guess if you have customers right where you want them, you'll feel free to squeeze them for all you can get.

They have great customer service, very friendly and considerate…read more I got a great price for an inside unit, no dirt on all my valuables that I need stored, they actually care about the business being run correctly and providing service in a friendly manner not just business manner. Compared to other storage places I have used this has been the better one so far. And everything is very secured, you don't have to go home wondering if your things will be stolen. There are cameras in every hallway. Thanks for the storage :)

I got a great price and the lady there took the time to find an open unit that would make loading…read moremy things less of a pain. I wish they had later hours sometimes cause moving doesn't always get done at 9pm.

I've been using this storage unit for a couple years now, and the only minor issue I've had with…read morethem is that their price has gone up over the last year. That's a bit of a bummer, but not totally unexpected or crazy or anything. This is a nice, clean, and safe facility (as far as I can tell!). Storage units always have a bit of a creepy factor no matter where they're located, especially if your unit is completely inside a building like mine. I will admit I feel a bit nervous every time I meander through the long identical hallways looking for my unit, and I feel like it'd be pretty easy to get lost in there... But you can always grab a map at the front desk or ask the staff to remind you which path to take! The staff has always been extremely helpful and readily available to answer questions, so you can count on that. Paying online is ultra easy and literally only takes two clicks once all of your payment information is entered. Just don't be late on your payment or they immediately tag on a $10 late fee. I do think this storage unit is a tad expensive, but again, nothing too out of the ordinary!

Brace yourself for an electrifying -- if true -- review…read more If you're of the opinion that all storage units are pretty much created equally, I definitely invite you to go visit a few and get back to me: simply put, there are a wide variety of shenanigans going down at some of these places, and it can be noted that I've been to some where there have been (and I am not making this up), open fires in the parking lot and chatter of side businesses that would seem hysterical were it not for the fact that the man's dentures were rattling around in abject seriousness while he spoke of such side businesses. This, of course, is a story for another time over beers, but for the time being, suffice it to say that I decided to err in favor of sanity and rented a spot at Eagle, French for That Place Where Your Stuff Is Safe. Along the way, I learned lots of things, not the least of which is that A) apparently for some reason folks are renting many more of the climate controlled units than they had been before. There were details as to why, but somewhere in the middle, admittedly I tuned that part out. And B) they are, as one might expect, pretty adamant about the security part of the equation here. That means that you have to punch your code into the gate to get in (not unusual) and then punch it again to get back out again (less usual). What that means is that if some random fellow decides to gun it out of the parking lot behind you after dropping off his stuff -- but doesn't use the keypad -- an alarm goes off tied to the unit he came in under. So that's fun. All protocols aside, the spaces are well kept and the management seems to be genuinely on top of what's up: if you get deliveries from such services (as I occasionally do), you can predetermine who is kosher to drop stuff in your space, and even should you be out of town you can have them place your stuff in your absence. And that's pro enough for me. Thanks, Eagle. I'll keep an eye out for ya.

Greg is amazing, I came from out of town , he assured me he will take care of me and he delivered…read more He personally took me on a tour of the property, showed me several units and then honored the price posted. He checked on me on moving day, loan a dolly, 110% accommodations. Thank you Greg, so happy to have met you and very much satisfied from begin to end. I made a new friend with you Greg , Thanks for all you did for me

Nice facility..., However, they jumped rate over 50% in less than two years…read more The manager promised to adjust rate, however, do not respond to phone calls or e-mails. There are plenty of competitive options to rent space in this area. I would recommend another.